Ace Hardware

★★☆☆☆

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Arvada Locksmith

8025 Sheridan Boulevard Arvada, CO

2.0 1
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Ace Hardware in Lafayette is the worst hardware store in the area. I've had several bad customer service experiences and kept going back because the store seemed clean and organized enough and I thought I had just had bad luck.

I selected a paint with color to mix and spent 10 minutes waiting on someone to help mix the can. Finally, someone came by and said they weren't supposed to still be there but they felt bad for me and would help me out. I showed him the color and the paint and he mixed it. The paint didn't look right after the first mixing. After the second mixing the guy tried to tell me it was o.k. It wasn't. Then he tells me that particular color won't work with that brand of paint. He could have told me that 45 minutes before when I first picked it out!

My husband bought a lightbulb there and we took it home to plug in. It didn't work. We brought the lightbulb back and on the way in my 3 year old fell and scraped his knee in front of the door. I immediately spoke to a woman at the cash register and told me about the light (which she couldn't help me with...) and I then asked about a bandaid and some medicine to help fix the bleeding knee. She was nice enough and took me to a back hallway. We waited for awhile and she came back with a bandaid, no medicine (not a big deal, but not what she said she would do to help me out.) I went into the restroom to wash it off and he was being brave, but it still stung. So I went back to the front of the store to get the lightbulb replaced and to see if she could find someone to help. She was on a personal call and told me to get this guy in the back to help me. I went back to the man behind this desk and he was laughing with another customer. I guess he had to help take something to this guys car and told me he'd be back in a bit to help me out. At this point I'm fuming because I just needed to replace a stupid lightbulb (and I had looked everywhere in the aisle with lightbulbs and couldn't find an

PROS: Clean restroom, clean store
CONS: customer service, stock low on a lot of things

2
★★☆☆☆

Ace Hardware in Lafayette is the worst hardware store in the area. I've had several bad customer service experiences and kept going back because the store seemed clean and organized enough and I thought I had just had bad luck.

I selected a paint with color to mix and spent 10 minutes waiting on someone to help mix the can. Finally, someone came by and said they weren't supposed to still be there but they felt bad for me and would help me out. I showed him the color and the paint and he mixed it. The paint didn't look right after the first mixing. After the second mixing the guy tried to tell me it was o.k. It wasn't. Then he tells me that particular color won't work with that brand of paint. He could have told me that 45 minutes before when I first picked it out!

My husband bought a lightbulb there and we took it home to plug in. It didn't work. We brought the lightbulb back and on the way in my 3 year old fell and scraped his knee in front of the door. I immediately spoke to a woman at the cash register and told me about the light (which she couldn't help me with...) and I then asked about a bandaid and some medicine to help fix the bleeding knee. She was nice enough and took me to a back hallway. We waited for awhile and she came back with a bandaid, no medicine (not a big deal, but not what she said she would do to help me out.) I went into the restroom to wash it off and he was being brave, but it still stung. So I went back to the front of the store to get the lightbulb replaced and to see if she could find someone to help. She was on a personal call and told me to get this guy in the back to help me. I went back to the man behind this desk and he was laughing with another customer. I guess he had to help take something to this guys car and told me he'd be back in a bit to help me out. At this point I'm fuming because I just needed to replace a stupid lightbulb (and I had looked everywhere in the aisle with lightbulbs and couldn't find an

PROS: Clean restroom, clean store
CONS: customer service, stock low on a lot of things

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