All Star Windows & Siding

★☆☆☆☆

About All Star Windows & Siding

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Home & Garden

Home & Garden
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We did a lot of work identifying what windows and installers we wanted to use. We eventually chose All Star to buy the windows from and perform the installation. We had some interesting starts, such as they recommend windows, only to find out they were not made anymore. We did the adjustments and came to agreement. They came out and measured the window areas that needed work, including having their "installation" guy perform specifics.

I requested a specific contract that captured all they promised / committed to.

They faxed a signed contract letter to us and asked us to sign and fax back. Which we did. The Sales guy confirmed that all is ready to go. This included that they would send an invoice for the initial payment.

Two weeks later we followed up to see what was going on, a couple of days after that call, they called back and said they needed to increase the price $2500 - which is 22%...without any changes to the contract. I followed up with the owner and he basically stated that he did not have a contract with original signatures and did not have a downpayment. Interesting: They can fax their signature, but we can't? They were to send an invoice and did not. So he was blaming us instead of saying they made a mistake. Or, this is normal practice to bid low and increase the price. I don't know, we did not go further with them, as the trust was broken.

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★☆☆☆☆

We did a lot of work identifying what windows and installers we wanted to use. We eventually chose All Star to buy the windows from and perform the installation. We had some interesting starts, such as they recommend windows, only to find out they were not made anymore. We did the adjustments and came to agreement. They came out and measured the window areas that needed work, including having their "installation" guy perform specifics.

I requested a specific contract that captured all they promised / committed to.

They faxed a signed contract letter to us and asked us to sign and fax back. Which we did. The Sales guy confirmed that all is ready to go. This included that they would send an invoice for the initial payment.

Two weeks later we followed up to see what was going on, a couple of days after that call, they called back and said they needed to increase the price $2500 - which is 22%...without any changes to the contract. I followed up with the owner and he basically stated that he did not have a contract with original signatures and did not have a downpayment. Interesting: They can fax their signature, but we can't? They were to send an invoice and did not. So he was blaming us instead of saying they made a mistake. Or, this is normal practice to bid low and increase the price. I don't know, we did not go further with them, as the trust was broken.

 

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