Keller's Professional Auto & Diesel

★★★★★
Automotive Parts, Service & Repair. ACDelco - THE PROS WHO KNOW
  • 10841 S Parker Rd

    Parker, CO 80134

    Map & Directions
  • 303-841-9306

About Keller's Professional Auto & Diesel

Hours
Mon. - Fri. 7am - 6pm;Sat. 8am - 3pm;Sun. CLOSED

Automotive

Automotive
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Do not go to Keller's. They completely tried to rip me off. After getting a quote for $999 for various repairs, we decided to take the car in to my dad's mechanic for a second opinion. Guess what he charged us? Zero dollars. He said

3
★★★★★

Do not go to Keller's. They completely tried to rip me off. After getting a quote for $999 for various repairs, we decided to take the car in to my dad's mechanic for a second opinion. Guess what he charged us? Zero dollars. He said

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While they have a good warranty on their work, you will need it because the majority of my repairs have required 1-2 follow up visits fix their previous work. Sometimes the part will fail or it wasn't put back together properly and leaks all over my driveway. A few issues have taken 2-3 visits to properly diagnose the problem, each costing me more time and money.

They have high part mark ups and charge high labor rates. I was charged an hour of labor to install a fuel filter that takes less than 5 minutes. Another hour for a serpentine belt. At $95/hr that adds up in a hurry. Don't take my word for it, search the napa part numbers on your invoice and you will see 30-300% markup on items.

They advertise "Free Loaner Cars". This is false, they charge you for their loaner cars which are all about to fall apart.

They upsell everything and charge you high prices for oil/lub additives that your vehicle manufacture doesn't recommend.

Put it this way, I have been there so many times (not for normal maintenance mind you) that they all know me by name.

1
★☆☆☆☆

While they have a good warranty on their work, you will need it because the majority of my repairs have required 1-2 follow up visits fix their previous work. Sometimes the part will fail or it wasn't put back together properly and leaks all over my driveway. A few issues have taken 2-3 visits to properly diagnose the problem, each costing me more time and money.

They have high part mark ups and charge high labor rates. I was charged an hour of labor to install a fuel filter that takes less than 5 minutes. Another hour for a serpentine belt. At $95/hr that adds up in a hurry. Don't take my word for it, search the napa part numbers on your invoice and you will see 30-300% markup on items.

They advertise "Free Loaner Cars". This is false, they charge you for their loaner cars which are all about to fall apart.

They upsell everything and charge you high prices for oil/lub additives that your vehicle manufacture doesn't recommend.

Put it this way, I have been there so many times (not for normal maintenance mind you) that they all know me by name.

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I took my car in almost two years ago to get the brakes fixed because their prices were lower than most. However, when I picked it up, it was $200 more than we were first quoted, AND my brakes weren't even fixed. I have taken it back there

3
★★★★★

I took my car in almost two years ago to get the brakes fixed because their prices were lower than most. However, when I picked it up, it was $200 more than we were first quoted, AND my brakes weren't even fixed. I have taken it back there

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I would not recommend this shop to anyone I know. Their prices are very high, just have them give you a price on a battery. This place is shady.

3
★★★★★

I would not recommend this shop to anyone I know. Their prices are very high, just have them give you a price on a battery. This place is shady.

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I was having some trouble with my car earlier this week, and found Keller through an internet search. Since my car wouldn't start I would need to have it towed and I was happy to find a coupon for free towing on their website. I had my car

3
★★★★★

I was having some trouble with my car earlier this week, and found Keller through an internet search. Since my car wouldn't start I would need to have it towed and I was happy to find a coupon for free towing on their website. I had my car

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Keller's Tower and Hampden store has the best customer service I have seen in years. They have set a new standard for me in how things should be done. They were upfront and honest, and were willing to work with my wife and I. My wife

3
★★★★★

Keller's Tower and Hampden store has the best customer service I have seen in years. They have set a new standard for me in how things should be done. They were upfront and honest, and were willing to work with my wife and I. My wife

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Keller's has taken care of my cars for the last 10 years and always does a superb job. Thanks Steve and John.

5
★★★★★

Keller's has taken care of my cars for the last 10 years and always does a superb job. Thanks Steve and John.

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I am a working dad with 2 kids driving, I can't tell you how valuable it is to have a place to repair my cars that I can trust not to rip me off.They treat my wife with respect and all my kids have to do is call them if their cars break

3
★★★★★

I am a working dad with 2 kids driving, I can't tell you how valuable it is to have a place to repair my cars that I can trust not to rip me off.They treat my wife with respect and all my kids have to do is call them if their cars break

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This is the place you want to get your car fixed. I have been to several shops in Parker over the 25 years I have lived here and Keller's is the best. Thay have fair prices and excellent service. John is a blast to deal with and always

3
★★★★★

This is the place you want to get your car fixed. I have been to several shops in Parker over the 25 years I have lived here and Keller's is the best. Thay have fair prices and excellent service. John is a blast to deal with and always

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This place is the worst!!! Thiefs, over charging, not installing parts they say they were. This place should be shut down. John lies to you as simple as looking in your face and his boss Steve backs him up. I have caught them in their

3
★★★★★

This place is the worst!!! Thiefs, over charging, not installing parts they say they were. This place should be shut down. John lies to you as simple as looking in your face and his boss Steve backs him up. I have caught them in their

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I have done business with Keller's for 7 years and they have always given my vehicles the best care. I have trusted Keller's to deal with my wife and kids over the years. When I was out of town my wife had a breakdown and John was quick to get her taken care of. He had the car towed, took my wife home, and then delivered the car back to her. It's a great peace of mind knowing she has someone to take care of her when I'm away. Thanks Keller's for the great service!

5
★★★★★

I have done business with Keller's for 7 years and they have always given my vehicles the best care. I have trusted Keller's to deal with my wife and kids over the years. When I was out of town my wife had a breakdown and John was quick to get her taken care of. He had the car towed, took my wife home, and then delivered the car back to her. It's a great peace of mind knowing she has someone to take care of her when I'm away. Thanks Keller's for the great service!

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The staff was very curtious and helpful. I had my car back the same day, and the coupons were very helpful. They fixed my car right the first time. I have been in many times for many services, and I have always been very pleased. They

3
★★★★★

The staff was very curtious and helpful. I had my car back the same day, and the coupons were very helpful. They fixed my car right the first time. I have been in many times for many services, and I have always been very pleased. They

Pros: Best in Town

Cons: I can't think of any

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I first met Steve 2 years ago when my car broke down and the tow truck driver recommended Keller's as the best shop in town. Steve gave me a free loaner car because I had no way to get to work. They fixed my car in the same day at a very

3
★★★★★

I first met Steve 2 years ago when my car broke down and the tow truck driver recommended Keller's as the best shop in town. Steve gave me a free loaner car because I had no way to get to work. They fixed my car in the same day at a very

Pros: They take excellent care of my vehicle

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I took my car into another shop and they gave me a large estimate for several repairs. My neighbor told me that Keller's has a great reputation and so I took my car to them for a second opinion. They told me I only needed 2 of the 6

3
★★★★★

I took my car into another shop and they gave me a large estimate for several repairs. My neighbor told me that Keller's has a great reputation and so I took my car to them for a second opinion. They told me I only needed 2 of the 6

Pros: Saved me over $600

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My in-laws own a 2003 Dodge Intrepid. They were having transmission problems. They took it into Kellers which told her they needed to diagnose it. They came back and told her it needed a new transmission costing over $3,000!! I called a

3
★★★★★

My in-laws own a 2003 Dodge Intrepid. They were having transmission problems. They took it into Kellers which told her they needed to diagnose it. They came back and told her it needed a new transmission costing over $3,000!! I called a

Cons: Ripoff, Deceptive practices, over charging, liars

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My first experience with Keller's was in 2005 when I took my truck in. Stephen (not Steve) was my service writer. Soon after I had the same problem and took my truck in again. Stephen never called, except to tell me that my truck was done,

3
★★★★★

My first experience with Keller's was in 2005 when I took my truck in. Stephen (not Steve) was my service writer. Soon after I had the same problem and took my truck in again. Stephen never called, except to tell me that my truck was done,

Pros: Loaner Cars

Cons: Not authorizing expensive work, unauthorized charges when keeping cards on file.

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In 2005 I had taken my 97 ford f-250 Diesel into Kellers for service. Stephen (not Steve Edison) was my service writer, and called me to authorize the work for around $600. Soon after I had the same problem and took my truck in again. Stephen never called, except to tell me that my truck was done, only to arrive and find that I owed another $800. In late February my truck was not running right again, so I took in back. After asking that they call me to get my approval for any more service, again the only call I got was to tell me that the service was done, this time to find a $3000 bill. I advised Stephen that I would not immediately be able to pay, and he said that I could make payments as I was able. Through my financial struggles, I managed to get them $250 at least every three months. My personal and professional life were very hectic, and occasionally the payment slipped my mind, or I was just not able. On average I paid $65 per month since the service.

On December 14th, I attempted to use my Debit card and was declined, even though I knew I had enough funds. I went home only to find that without my approval or knowledge that Kellers had charged my card five times in a row for $250. This drained all of my savings, and overdraft line of credit, and left me with $26, 1 week before Christmas.

I contacted Steve Edison by phone and asked why this happened, his reply was that he had waited long enough for me to pay the bill, and felt that I was "screwing him around", and refused to refund the charges. Steve told me that he had called me several times over the last few months on my cell, which is an outright lie, my detailed cell bill confirms such. He explained to me that ??My boss (Mr.Keller) told me that I had to do whatever it takes for me to get the money?. To which I responded ??Even if it??s fraud??, ??it??s not fraud!? was Steve??s reply. I tried to reason with him, and he did not care that he took my house payment, the food off my table, and any money I had for Christmas for my family and my 5 year old daughter.

I am very appreciative for the patience and understanding there has been in the time that it has taken for me to pay my debt. And I expressed my gratitude with every phone call that I returned when I was actually contacted. None the less, it in no way gives Keller??s the right to charge my debit card without my permission, or knowledge. This shop repeatedly did not call for any authorization for repairs on my vehicle, and then charged my debit card on more than one occasion without my knowledge, and refused to rectify the situation when I brought it to their attention.

I WILL NEVER BRING ANY WORK TO KELLER??S AND WILL ADVISE ANYONE I KNOW TO DO THE SAME.

1
★☆☆☆☆

In 2005 I had taken my 97 ford f-250 Diesel into Kellers for service. Stephen (not Steve Edison) was my service writer, and called me to authorize the work for around $600. Soon after I had the same problem and took my truck in again. Stephen never called, except to tell me that my truck was done, only to arrive and find that I owed another $800. In late February my truck was not running right again, so I took in back. After asking that they call me to get my approval for any more service, again the only call I got was to tell me that the service was done, this time to find a $3000 bill. I advised Stephen that I would not immediately be able to pay, and he said that I could make payments as I was able. Through my financial struggles, I managed to get them $250 at least every three months. My personal and professional life were very hectic, and occasionally the payment slipped my mind, or I was just not able. On average I paid $65 per month since the service.

On December 14th, I attempted to use my Debit card and was declined, even though I knew I had enough funds. I went home only to find that without my approval or knowledge that Kellers had charged my card five times in a row for $250. This drained all of my savings, and overdraft line of credit, and left me with $26, 1 week before Christmas.

I contacted Steve Edison by phone and asked why this happened, his reply was that he had waited long enough for me to pay the bill, and felt that I was "screwing him around", and refused to refund the charges. Steve told me that he had called me several times over the last few months on my cell, which is an outright lie, my detailed cell bill confirms such. He explained to me that ??My boss (Mr.Keller) told me that I had to do whatever it takes for me to get the money?. To which I responded ??Even if it??s fraud??, ??it??s not fraud!? was Steve??s reply. I tried to reason with him, and he did not care that he took my house payment, the food off my table, and any money I had for Christmas for my family and my 5 year old daughter.

I am very appreciative for the patience and understanding there has been in the time that it has taken for me to pay my debt. And I expressed my gratitude with every phone call that I returned when I was actually contacted. None the less, it in no way gives Keller??s the right to charge my debit card without my permission, or knowledge. This shop repeatedly did not call for any authorization for repairs on my vehicle, and then charged my debit card on more than one occasion without my knowledge, and refused to rectify the situation when I brought it to their attention.

I WILL NEVER BRING ANY WORK TO KELLER??S AND WILL ADVISE ANYONE I KNOW TO DO THE SAME.

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I took my 2004 gmc in and they gave me a loaner car and quickly diagnosed it. They had it back the same day. I checked to see if they gave me a fair price after I picked it up. They beat the dealers price by $95. I will be using them

3
★★★★★

I took my 2004 gmc in and they gave me a loaner car and quickly diagnosed it. They had it back the same day. I checked to see if they gave me a fair price after I picked it up. They beat the dealers price by $95. I will be using them

Pros: Very good customer service

Cons: Other shops were closer, but its worth the extra 3 mile drive.

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These guys saved me over $800 in unnecessary repairs. A tire franchise recommended a bunch of work. I took the list to Kellers and they said I needed only 2 small items. These guys are honest and have my business for life!!

5
★★★★★

These guys saved me over $800 in unnecessary repairs. A tire franchise recommended a bunch of work. I took the list to Kellers and they said I needed only 2 small items. These guys are honest and have my business for life!!

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I took my 94 Buick to Keller's for brake service because of the free loaner car offer. I was told they don't loan cars for inspections, which is what I needed them to do before repairing the brakes. The person on duty went ahead and loaned

3
★★★★★

I took my 94 Buick to Keller's for brake service because of the free loaner car offer. I was told they don't loan cars for inspections, which is what I needed them to do before repairing the brakes. The person on duty went ahead and loaned

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I took my 94 Buick to Keller's for brake service because of the free loaner car offer. I was told they don't loan cars for inspections, which is what I needed them to do before repairing the brakes. The person on duty went ahead and loaned me a Chrysler Intrepid anyway.

Some minor annoyances with the car, speedometer is in kilometers not miles, the radio doesn't work, and the bill was about $15 dollars more than I was quoted as an "out-the-door" price; not big deals just annoyances. The major issue I had was that I work on a military base and must have current registration and insurance for a vehicle to enter the base. The registration for the Intrepid expired two months previous and the insurance had expired 6 months previous. So I couldn't get to work, and had to drive back to the shop and exchange vehicles, then drive back to work. This cost me three hours of work which I am unable to make up due to the fact I already work two jobs.

When I asked if they could do anything to help me out, I was thinking a little ($75) off the total bill. The statement that was relayed to me from the manager, via the rep was, "We already did you a favor, by loaning you the car.". When I picked up my Buick, another service rep told that Intrepid was out of commission and I shouldn't have gotten it anyway.

The loaner car service is the only reason I chose them, there are plenty of other mechanics around with good/great reputations. Next time I'll choose someone else.

1
★☆☆☆☆

I took my 94 Buick to Keller's for brake service because of the free loaner car offer. I was told they don't loan cars for inspections, which is what I needed them to do before repairing the brakes. The person on duty went ahead and loaned me a Chrysler Intrepid anyway.

Some minor annoyances with the car, speedometer is in kilometers not miles, the radio doesn't work, and the bill was about $15 dollars more than I was quoted as an "out-the-door" price; not big deals just annoyances. The major issue I had was that I work on a military base and must have current registration and insurance for a vehicle to enter the base. The registration for the Intrepid expired two months previous and the insurance had expired 6 months previous. So I couldn't get to work, and had to drive back to the shop and exchange vehicles, then drive back to work. This cost me three hours of work which I am unable to make up due to the fact I already work two jobs.

When I asked if they could do anything to help me out, I was thinking a little ($75) off the total bill. The statement that was relayed to me from the manager, via the rep was, "We already did you a favor, by loaning you the car.". When I picked up my Buick, another service rep told that Intrepid was out of commission and I shouldn't have gotten it anyway.

The loaner car service is the only reason I chose them, there are plenty of other mechanics around with good/great reputations. Next time I'll choose someone else.

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John and the guys a great to deal with and they always give me a free loaner car. My car gets fixed right unlike the dealer.

3
★★★★★

John and the guys a great to deal with and they always give me a free loaner car. My car gets fixed right unlike the dealer.

Pros: They get my car fixed in one day

Cons: A little farther for me to drive, but its worth it

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I RECENTLY MOVED TO PARKER AND HAD NO IDEA WHERE TO TAKE MY CAR FOR REPAIR I RECIEVED ALOT OF PRMOTIONAL FLYERS IN THE MAIL FOR MONTHS THEY ARE GREAT EVERYTHING THEY SAY IN THERE ADS THEY DO THEY ASLO HAVE A GREAT STAFF AND PROVIDE TRANSPORTATION OR A FREE COURTESY CAR I WOULD RECOMMEND KELLERS TO ANYONE

PROS: FREE COURTESY CAR WITH REPAIRS
CONS:

5
★★★★★

I RECENTLY MOVED TO PARKER AND HAD NO IDEA WHERE TO TAKE MY CAR FOR REPAIR I RECIEVED ALOT OF PRMOTIONAL FLYERS IN THE MAIL FOR MONTHS THEY ARE GREAT EVERYTHING THEY SAY IN THERE ADS THEY DO THEY ASLO HAVE A GREAT STAFF AND PROVIDE TRANSPORTATION OR A FREE COURTESY CAR I WOULD RECOMMEND KELLERS TO ANYONE

PROS: FREE COURTESY CAR WITH REPAIRS
CONS:

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I would rate Kellers a Five star buisness. Why I would rate them so high is they treated me with nothing but exellent customer service and respect. I had brought my vehicle in for repair and was so worried about how much the repairs were going to cost. When I got the call back from kellers about my vehicle I was very supprised for two reasons. I was supprised because they got my car in so quickly to see what was wrong and also because they were so helpful with the costs of getting my car fixed. I feel now that I have got more than a car repair with Kellers. I got a friendship

PROS: You will recieve nothing but respect from them.
CONS:

5
★★★★★

I would rate Kellers a Five star buisness. Why I would rate them so high is they treated me with nothing but exellent customer service and respect. I had brought my vehicle in for repair and was so worried about how much the repairs were going to cost. When I got the call back from kellers about my vehicle I was very supprised for two reasons. I was supprised because they got my car in so quickly to see what was wrong and also because they were so helpful with the costs of getting my car fixed. I feel now that I have got more than a car repair with Kellers. I got a friendship

PROS: You will recieve nothing but respect from them.
CONS:

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I TOOK MY CAR TO KELLERS AND RECIEVED NOT ONLY A GREAT REPAIR BUT A FREE LOANER CAR WHILE MY CAR WAS BEING FIXED AND THE CAR RUNS GREAT NOW. AUTO REPAIR IS A VERY SCAREY THING BUT KELLER'S TAKE THE SCARE OUT OF IT. I WILL RECOMMEND THESE GUYS TO EVERYONE I NOW ESPECIALLY TO MY FEMALE FRIENDS.

5
★★★★★

I TOOK MY CAR TO KELLERS AND RECIEVED NOT ONLY A GREAT REPAIR BUT A FREE LOANER CAR WHILE MY CAR WAS BEING FIXED AND THE CAR RUNS GREAT NOW. AUTO REPAIR IS A VERY SCAREY THING BUT KELLER'S TAKE THE SCARE OUT OF IT. I WILL RECOMMEND THESE GUYS TO EVERYONE I NOW ESPECIALLY TO MY FEMALE FRIENDS.

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I brought my car to Keller's to check on the squealing problem a few days ago. The technician told me that the $90 diganose fee would apply to the repair fee afterwards if I decide to fix the car problem at Keller's since they would not need to open the car once more. The next day, when I went to get my fixed car back I found the $90 was not deducted from the repair labor charge. I asked about it and they told me that they couldn't do that! It is only one days difference and they double charged labor fee.

Be aware!

2
★★☆☆☆

I brought my car to Keller's to check on the squealing problem a few days ago. The technician told me that the $90 diganose fee would apply to the repair fee afterwards if I decide to fix the car problem at Keller's since they would not need to open the car once more. The next day, when I went to get my fixed car back I found the $90 was not deducted from the repair labor charge. I asked about it and they told me that they couldn't do that! It is only one days difference and they double charged labor fee.

Be aware!

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