Colfax Boot & Shoe Repair

★★★☆☆

About Colfax Boot & Shoe Repair

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.

The last two viewable reviews are totally correct. Do NOT have your shoes fixed there! I took boots in to replace zippers. They told me four days to pick them up. Here I am at day 10 and they still aren't done. I am picking them up and

3
★★★★★

The last two viewable reviews are totally correct. Do NOT have your shoes fixed there! I took boots in to replace zippers. They told me four days to pick them up. Here I am at day 10 and they still aren't done. I am picking them up and

.

Please learn from my loss and take your shoes for repair elsewhere!! In January I brought 2 pair of shoes and 2 pair of boots to this establishment for repair and was told that they would take approximately 1 week to repair . 2 weeks later I went to pick up my shoes and was told that the boots were done but the shoes were not done. Disappointed that they had not completed the job on time, I told them that I had several weeks of travel ahead of me and it would be some time before I could return. They said nothing more, and I paid and left with my boots. 4 weeks later I went to the store to pick up my shoes. They found only one pair of shoes. Luckily I had tickets for both pair. The first thing they said to me was that they had not yet completed the repair on the second pair (first lie). I stupidly paid for the repair on the first pair and told them that I would return in half an hour to pick up the second pair, repaired or not, but expected compensation if they could not find the shoes. When I returned they informed me that since the ticket said that they were not responsible after 30 days (even though they had not repaired the shoes within 2 weeks and sent me away without my shoes) so that even though they lost my shoes, they owed me nothing and told me to leave the premises or they would call the authorities. I invited them to call, moved across the street, and when the police arrived, they told them that I had picked up all of my shoes (second lie). The police did not believe them since I had showed them my ticket, but, of course, there was nothing they could do. Now my only recourse is the courts. Do yourself a favor - there are many honest hard-working shoe repair shops in the area that do not lose shoes and, if they did, act with integrity. Learn from my experience and patronize these shops with confidence.

0
★☆☆☆☆

Please learn from my loss and take your shoes for repair elsewhere!! In January I brought 2 pair of shoes and 2 pair of boots to this establishment for repair and was told that they would take approximately 1 week to repair . 2 weeks later I went to pick up my shoes and was told that the boots were done but the shoes were not done. Disappointed that they had not completed the job on time, I told them that I had several weeks of travel ahead of me and it would be some time before I could return. They said nothing more, and I paid and left with my boots. 4 weeks later I went to the store to pick up my shoes. They found only one pair of shoes. Luckily I had tickets for both pair. The first thing they said to me was that they had not yet completed the repair on the second pair (first lie). I stupidly paid for the repair on the first pair and told them that I would return in half an hour to pick up the second pair, repaired or not, but expected compensation if they could not find the shoes. When I returned they informed me that since the ticket said that they were not responsible after 30 days (even though they had not repaired the shoes within 2 weeks and sent me away without my shoes) so that even though they lost my shoes, they owed me nothing and told me to leave the premises or they would call the authorities. I invited them to call, moved across the street, and when the police arrived, they told them that I had picked up all of my shoes (second lie). The police did not believe them since I had showed them my ticket, but, of course, there was nothing they could do. Now my only recourse is the courts. Do yourself a favor - there are many honest hard-working shoe repair shops in the area that do not lose shoes and, if they did, act with integrity. Learn from my experience and patronize these shops with confidence.

Pros: None

Cons: Difficult parking; do not repair on time; they lose shoes

.

I recently dropped off two pair of leather boots to have scuffs shined out, soles repaired and heels rewrapped. When I went to pick them up, none of the work was correct, in fact, scuffs remained on both pairs, soles were still worn and they had put a solution on both heels to darken the heel instead of rewrapping as I had requested. This solution created a bubbling effect on the heel... hence both pairs of leather boots are now ruined. The owner refused to correct the shoes and told me to have someone else fix them. Unbelievable! Awful customer service. I only tried this company because they were convenient - I will now drive back to where I was taking my shoes even though it is on the other side of town. I do NOT RECOMMEND taking any leather goods to Shoe and boot repair on Colfax!

0
★☆☆☆☆

I recently dropped off two pair of leather boots to have scuffs shined out, soles repaired and heels rewrapped. When I went to pick them up, none of the work was correct, in fact, scuffs remained on both pairs, soles were still worn and they had put a solution on both heels to darken the heel instead of rewrapping as I had requested. This solution created a bubbling effect on the heel... hence both pairs of leather boots are now ruined. The owner refused to correct the shoes and told me to have someone else fix them. Unbelievable! Awful customer service. I only tried this company because they were convenient - I will now drive back to where I was taking my shoes even though it is on the other side of town. I do NOT RECOMMEND taking any leather goods to Shoe and boot repair on Colfax!

 

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