Mountain Homefitters

★☆☆☆☆
  • 60 Sunset Dr

    Basalt, CO 81621

    Map & Directions
  • 970-927-4371

Home & Garden

Home & Garden
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Based on their sale ad in the newspaper, I made an expensive queen bed purchase & pd in full. I was told pickup of the queen bed Mon. thru Fri. would be assisted by their loading personel. Approx. a week later, I called the store notifiying them I would arrived to pick up the queen bed as directed during the week for assistance in loading & I would be there after lunch. To my surprise when I arrived to pick up my purchase, I was told the loading personal was not available.

Instead the staff found a man that was not an employee to assist me with loading & securing the queen bed & metal frame in my truck. I was told to drive around to the back of the store where the queen bed & frame had been placed. The loading was unorganized and rushed. The owner came to the back door and just stood there & watched as my young son & I struggled with the stranger . I'm a small framed 120lb female.

I had to drive over 50 miles back to my home & upon unwrapping the plastic around one of the three pieces of the bed (queen mattress, box spring, metal bed frame) I found the box spring to be dirty and soiled. I then noticed the notation on the plastic wrapping was not the "model" name that I had initially purchased. Then, I noticed the manufacture tag on the box spring to say "Floor Sample."

I immediately called the store & was taken back by the instant rude response of the sales person (one of the owners). Nothing in their newspaper ad said "Floor Sample" sale meaning I had just purchase a USED bed. In the sales pitch I was never told the bed was a "FLOOR SAMPLE". The word "FLOOR SAMPLE" was never mentioned till I saw it stamped on the manufacture tag!! It was clear this was not the box spring I had purchased as it was the wrong "model" name on the plastic wrap, and to top it off the new metal bed frame was bent!

To date, I cannot get any response from the owners, just rudeness, & denial with a slam of the phone in mid conversation. This was clearly a "BAIT and SWITCH"

0
★☆☆☆☆

Based on their sale ad in the newspaper, I made an expensive queen bed purchase & pd in full. I was told pickup of the queen bed Mon. thru Fri. would be assisted by their loading personel. Approx. a week later, I called the store notifiying them I would arrived to pick up the queen bed as directed during the week for assistance in loading & I would be there after lunch. To my surprise when I arrived to pick up my purchase, I was told the loading personal was not available.

Instead the staff found a man that was not an employee to assist me with loading & securing the queen bed & metal frame in my truck. I was told to drive around to the back of the store where the queen bed & frame had been placed. The loading was unorganized and rushed. The owner came to the back door and just stood there & watched as my young son & I struggled with the stranger . I'm a small framed 120lb female.

I had to drive over 50 miles back to my home & upon unwrapping the plastic around one of the three pieces of the bed (queen mattress, box spring, metal bed frame) I found the box spring to be dirty and soiled. I then noticed the notation on the plastic wrapping was not the "model" name that I had initially purchased. Then, I noticed the manufacture tag on the box spring to say "Floor Sample."

I immediately called the store & was taken back by the instant rude response of the sales person (one of the owners). Nothing in their newspaper ad said "Floor Sample" sale meaning I had just purchase a USED bed. In the sales pitch I was never told the bed was a "FLOOR SAMPLE". The word "FLOOR SAMPLE" was never mentioned till I saw it stamped on the manufacture tag!! It was clear this was not the box spring I had purchased as it was the wrong "model" name on the plastic wrap, and to top it off the new metal bed frame was bent!

To date, I cannot get any response from the owners, just rudeness, & denial with a slam of the phone in mid conversation. This was clearly a "BAIT and SWITCH"

Pros: None

Cons: BAIT AND SWITCH

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