Colorado Casual Furniture

★★☆☆☆
  • 8700 W 101st Ave

    Broomfield, CO 80021

    Map & Directions
  • 303-465-9365

About Colorado Casual Furniture

Hours
Sun 12pm-5pm, Mon-Sat 10am-6pm

Home & Garden

Home & Garden
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2.0 4
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I was search for a copper top table and the furniture vendor said it could be purchase through Colorado Casual Furniture (CCF). I contact Colorado Casual Furniture by phone and placed the order. BIG MISTAKE. When I went to the store to pick up the merchandise the store was like a ghost town. No one to be found. I walked through the store where I found the owner walking around the showroom discussing the types of furniture they sold. They walked passed me 4 times, never acknowledging I was even there. After 25 minutes I asked the owner if anyone could help me and he said ??I am with a customer and it??s rude of you to interrupt? . He then began to argue with me. I told him three times ??all I want is my merchandise paid for so I can leave and he would not have to worry because I would not be purchasing through Colorado Casual Furniture? . It took 2 minutes to get the merchandise out of the stock room and into my car, but total time 30 minutes. Don??t let them fool you there is no customer service!

1
★☆☆☆☆

I was search for a copper top table and the furniture vendor said it could be purchase through Colorado Casual Furniture (CCF). I contact Colorado Casual Furniture by phone and placed the order. BIG MISTAKE. When I went to the store to pick up the merchandise the store was like a ghost town. No one to be found. I walked through the store where I found the owner walking around the showroom discussing the types of furniture they sold. They walked passed me 4 times, never acknowledging I was even there. After 25 minutes I asked the owner if anyone could help me and he said ??I am with a customer and it??s rude of you to interrupt? . He then began to argue with me. I told him three times ??all I want is my merchandise paid for so I can leave and he would not have to worry because I would not be purchasing through Colorado Casual Furniture? . It took 2 minutes to get the merchandise out of the stock room and into my car, but total time 30 minutes. Don??t let them fool you there is no customer service!

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Business Response:

As a smaller, family business, we take great pride in our customer service. The incident the customer is describing did not happen as he described. His presence in the store was immediately acknowledged, but customers who are already in the store will be served first - I'm not sure there's any other way to do it. The customer leaving this review was memorable because of his self-importance and rudeness. He clearly believed he was more important than the other customers in the store, and made sure everyone knew it as he interrupted the other customers. And to top it all off, HE RETURNED THE TABLE.
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I agree with other review. They have a nice selection of bar stools and other furniture, however they were about as rude as humanly possible. I was carrying my daughter around the store and there was a path b/w some stools that I walked through. The manager came over and rudely pointed out that it would be his fault if I fell and I should not walk through there. I then asked if he had a specific kind of stool. He basically berated me for wanting such a cheap stool that was going to fall apart in a matter of months. He was rude and also followed me throughout the store tell me how much better his products were, but if I wanted something less quality... good luck. They had some of the best selection of products, but on principle I would not ever shop there.

1
★☆☆☆☆

I agree with other review. They have a nice selection of bar stools and other furniture, however they were about as rude as humanly possible. I was carrying my daughter around the store and there was a path b/w some stools that I walked through. The manager came over and rudely pointed out that it would be his fault if I fell and I should not walk through there. I then asked if he had a specific kind of stool. He basically berated me for wanting such a cheap stool that was going to fall apart in a matter of months. He was rude and also followed me throughout the store tell me how much better his products were, but if I wanted something less quality... good luck. They had some of the best selection of products, but on principle I would not ever shop there.

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We purchased an expensive dining room set; table, 6 chairs and a china hutch. Within 3 years our chairs started to fall apart. The owner of the store said it was from wear and tear and the dry Colorado climate, however since it was a dining room set the chairs were actually used less than a dozen times. The owner was not willing to do anything to help us and was very rude! He said he might be willing to give us a deal if we were to purchase additional items from him. NO chance of that!!

1
★☆☆☆☆

We purchased an expensive dining room set; table, 6 chairs and a china hutch. Within 3 years our chairs started to fall apart. The owner of the store said it was from wear and tear and the dry Colorado climate, however since it was a dining room set the chairs were actually used less than a dozen times. The owner was not willing to do anything to help us and was very rude! He said he might be willing to give us a deal if we were to purchase additional items from him. NO chance of that!!

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When I entered this store for the first time, I thought that it was dealers who were high-pressured, following you around, but I was wrong. They let me go in the store and let me go upon my own time on my own... I found the bedst chair in the world! Thank you Colorado Casual Furniture!

5
★★★★★

When I entered this store for the first time, I thought that it was dealers who were high-pressured, following you around, but I was wrong. They let me go in the store and let me go upon my own time on my own... I found the bedst chair in the world! Thank you Colorado Casual Furniture!

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