Affordable Bridal & Fabrics

★★★☆☆
  • 1794 S Dover Way Suite 162

    Lakewood, CO 80232

    Map & Directions
  • 303-233-2846

About Affordable Bridal & Fabrics

Categories
  • Bridal Shops
Hours
Monday: 10:00 AM - 09:00 AM
Tuesday: 10:00 AM - 09:00 AM
Wednesday: 10:00 AM - 09:00 AM
Thursday: 10:00 AM - 09:00 AM
Friday: 10:00 AM - 09:00 AM
Saturday: 10:00 AM - 09:00 AM
Sunday: 10:00 AM - 09:00 AM

Shopping

Shopping
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3.0 2
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I purchased a pair of wedding shoes on June 18th, 2012, and was told that they could be dyed in one day, and then could be picked up after one day of drying time. The woman working said the woman who does the dying would be in later that day and would call and tell me when they could be picked up- I needed them by the 25th for my dress alteration appt., and they said this was no problem. Noone ever called, so I called the next day, and spoke with "Cheryl," who said she would personally call with an update before she left that day since noone had bothered the day before. Well, she never called, either. On my THIRD phone call, I received no apology, but was told that I could pick them up the 25th. I showed up this morning to pick up my shoes (for my appt. TOMORROW) and the woman said "I didn't get to them. I'm sure someone called you." OK - first, noone called me EVER, despite my three prior phone calls. I explained how they were guaranteed to be done today because I cannot have my wedding dress altered without them, and she said I could go buy shoes somewhere else, then, still being incredibly rude. My patience was gone at this point, so I asked her (loudly) if she was aware that she had a 2 out of 30 customer approval rating (2!!!!!) and 12 complaints filed against the store at the Better Business Bureau. She responded with this gem (and a smirk) "If you don't pay your dues with the BBB, it doesn't matter what they say." She then kicked me out of her store because the other customers were starting to listen to me - I went to the security office, filed a complaint there and with the store's short-term lease holder (which I would suggest future victims of this hellhole do as well) and returned with security, at which point, of course, they processed my refund. I still have no shoes for my appointment, tomorrow, and as of yet, no refund in my bank account.

1
★☆☆☆☆

I purchased a pair of wedding shoes on June 18th, 2012, and was told that they could be dyed in one day, and then could be picked up after one day of drying time. The woman working said the woman who does the dying would be in later that day and would call and tell me when they could be picked up- I needed them by the 25th for my dress alteration appt., and they said this was no problem. Noone ever called, so I called the next day, and spoke with "Cheryl," who said she would personally call with an update before she left that day since noone had bothered the day before. Well, she never called, either. On my THIRD phone call, I received no apology, but was told that I could pick them up the 25th. I showed up this morning to pick up my shoes (for my appt. TOMORROW) and the woman said "I didn't get to them. I'm sure someone called you." OK - first, noone called me EVER, despite my three prior phone calls. I explained how they were guaranteed to be done today because I cannot have my wedding dress altered without them, and she said I could go buy shoes somewhere else, then, still being incredibly rude. My patience was gone at this point, so I asked her (loudly) if she was aware that she had a 2 out of 30 customer approval rating (2!!!!!) and 12 complaints filed against the store at the Better Business Bureau. She responded with this gem (and a smirk) "If you don't pay your dues with the BBB, it doesn't matter what they say." She then kicked me out of her store because the other customers were starting to listen to me - I went to the security office, filed a complaint there and with the store's short-term lease holder (which I would suggest future victims of this hellhole do as well) and returned with security, at which point, of course, they processed my refund. I still have no shoes for my appointment, tomorrow, and as of yet, no refund in my bank account.

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I shopped every bridal store in Denver and this store beat them all with price, variety and most of all customer service. Don't buy anything until you have visited this store.

5
★★★★★

I shopped every bridal store in Denver and this store beat them all with price, variety and most of all customer service. Don't buy anything until you have visited this store.

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Business Response:

Thank you Teresa...and thank you for your business!!!
 

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