Adventures Out West

★★★☆☆
  • 1680 S 21st St

    Colorado Springs, CO 80904

    Map & Directions
  • 719-578-0935

About Adventures Out West

Hours
Daily 5am-8pm
3.0 2
Hi! Sign in to let us know how Adventures Out West was?
Write a Review
.

I wanted to surprise my husband with a hot air balloon ride when we went to Colorado. This company was recommended by a company in Boulder. I called, set the appointment, and Greg took down all my info. Everything was set....So I thought.
On the day of the flight, we had to get up at 5am to drive to the launch site. We were told to arrive at 6:45am. I am always early, so we got there at 6:25am and waited, and waited, and waited. By 7:10am, no one had shown up and no one had called. I called the # on the website and got an answering machine. Finally, at 7:20am, Greg calls to tell me that the flight had been canceled. He inform me that he was just now calling, because he lost my information. Then he wanted to know if we would like to reschedule. I told him that the only way we would reschedule is if he would be willing to give us a discount because of our inconvenience and he flatly refused.
I understand that people make mistakes, but good customer service includes admitting it and righting the wrong so that the customer feels like they are important to the company, not that they are just a lost sheet of information.
Maybe it was for the better...Would you put your life in the hands of someone who can't even keep up with a phone number?
There are many hot air balloon rides that you can go on in Colorado...Don't make my mistake and choose this one.

1
★☆☆☆☆

I wanted to surprise my husband with a hot air balloon ride when we went to Colorado. This company was recommended by a company in Boulder. I called, set the appointment, and Greg took down all my info. Everything was set....So I thought.
On the day of the flight, we had to get up at 5am to drive to the launch site. We were told to arrive at 6:45am. I am always early, so we got there at 6:25am and waited, and waited, and waited. By 7:10am, no one had shown up and no one had called. I called the # on the website and got an answering machine. Finally, at 7:20am, Greg calls to tell me that the flight had been canceled. He inform me that he was just now calling, because he lost my information. Then he wanted to know if we would like to reschedule. I told him that the only way we would reschedule is if he would be willing to give us a discount because of our inconvenience and he flatly refused.
I understand that people make mistakes, but good customer service includes admitting it and righting the wrong so that the customer feels like they are important to the company, not that they are just a lost sheet of information.
Maybe it was for the better...Would you put your life in the hands of someone who can't even keep up with a phone number?
There are many hot air balloon rides that you can go on in Colorado...Don't make my mistake and choose this one.

Was this review helpful to you?
Ratings_icons Ratings_icons

.

I've only done it once, but if you ever get the urge to fly in a hot air balloon, you absolutely MUSt go with Advenures out west! They are the best in the business. They will even do weddings in the air. It's so wonderful - even if you have a slight fear of heights, they make you feel so comfortable and so safe, you will enjoy the entire trip.
The people behind the name are wonderful - they will make every single trip one to remember for the rest of your life! Their safety record is amazing and you will never regret it. I won't go into pricing because face it, hiring a balloon isn't cheap no matter who you hire! But it's so worth it!

5
★★★★★

I've only done it once, but if you ever get the urge to fly in a hot air balloon, you absolutely MUSt go with Advenures out west! They are the best in the business. They will even do weddings in the air. It's so wonderful - even if you have a slight fear of heights, they make you feel so comfortable and so safe, you will enjoy the entire trip.
The people behind the name are wonderful - they will make every single trip one to remember for the rest of your life! Their safety record is amazing and you will never regret it. I won't go into pricing because face it, hiring a balloon isn't cheap no matter who you hire! But it's so worth it!

Was this review helpful to you?
Ratings_icons Ratings_icons

 

Wait, you're the expert.

If you've been to or used Adventures Out West, leave a review.

It's easy, only takes a couple of minutes and you'll help thousands make an informed decision.



Write a Review