Tim Van Binsbergen - Mountain States Toyota

★★★★★
#1 Toyota Tundra Dealer in Colorado! Call Mountain States Toyota today!
  • 201 W. 70th Ave

    Denver, CO 80221

    Map & Directions
  • 800-628-0982

About Tim Van Binsbergen - Mountain States Toyota

Hours
Mon: 7am-6pm; Tue 7am-6pm; Wed 7am-6pm; Thur 7am-6pm; Fri: 7am-6pm; Sat 8am-5pm; Sun Closed
4.6486 74
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I purchased a new car from Mountain States Toyota. I had a great purchasing experience and would definitely recommend this Toyota to friends and family.
As for Service -- this is an entirely different matter. The service reps are friendly, but are not very knowledgeable. When I take my car in for an oil change (something simple enough that should only take 45min, max) it takes them 2 hours to complete. This happens when I make an appointment and let them know that I will be waiting.
Go to a different Toyota.

0
★☆☆☆☆

I purchased a new car from Mountain States Toyota. I had a great purchasing experience and would definitely recommend this Toyota to friends and family.
As for Service -- this is an entirely different matter. The service reps are friendly, but are not very knowledgeable. When I take my car in for an oil change (something simple enough that should only take 45min, max) it takes them 2 hours to complete. This happens when I make an appointment and let them know that I will be waiting.
Go to a different Toyota.

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Hello- its 2011 change your pathetic marketing strategy. A review story: I went without my husband to purchase MY new truck. After checking out the 4 runner and asking for a test drive the salesperson asked ""does your husband trust you"". Well, I am buying the vehicle. After filling the 4runner up with gas because it is well past empty and taking a test drive I ask what their best price offer is. He points to the sticker and says that's it. I make my offer. He goes to his manager and after about 15 min comes back with sticker plus fees! Then shows me kid pictures (like I care). I phone my husband and we decide since they will not negotiate I should leave. Well apparently they will. Shocking! I tell them to phone my husband and I leave. They drop ALL fees for him and knock 1000k off the price. Yes anyone who pays the $499 dealer fee is a chump! Because its already in the sticker. I hope you 5 star rating people didn't pay this fee. I would never recommend this dealership to anyone.

0
★☆☆☆☆

Hello- its 2011 change your pathetic marketing strategy. A review story: I went without my husband to purchase MY new truck. After checking out the 4 runner and asking for a test drive the salesperson asked ""does your husband trust you"". Well, I am buying the vehicle. After filling the 4runner up with gas because it is well past empty and taking a test drive I ask what their best price offer is. He points to the sticker and says that's it. I make my offer. He goes to his manager and after about 15 min comes back with sticker plus fees! Then shows me kid pictures (like I care). I phone my husband and we decide since they will not negotiate I should leave. Well apparently they will. Shocking! I tell them to phone my husband and I leave. They drop ALL fees for him and knock 1000k off the price. Yes anyone who pays the $499 dealer fee is a chump! Because its already in the sticker. I hope you 5 star rating people didn't pay this fee. I would never recommend this dealership to anyone.

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I feel like I can trust this dealership and especially like the service I receive. Even bringing my vehicle in on the weekend the service is quick and efficient. Thank you

2
★★★★★

I feel like I can trust this dealership and especially like the service I receive. Even bringing my vehicle in on the weekend the service is quick and efficient. Thank you

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Friendliness and knowledge. Nice facility.

2
★★★★★

Friendliness and knowledge. Nice facility.

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Very good customer service from everybody. We will absolutely come back to this location when we ready to buy next. Thanks!

2
★★★★★

Very good customer service from everybody. We will absolutely come back to this location when we ready to buy next. Thanks!

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The internet information was accurate and complete. When I called the telephone number on the internet I was given complete information about the vehicle and the price I would pay for it. When I went to the dealership the vehicle was ready for me to drive and the salesman gave me the same price i was quoted. The price was the best I had received

2
★★★★★

The internet information was accurate and complete. When I called the telephone number on the internet I was given complete information about the vehicle and the price I would pay for it. When I went to the dealership the vehicle was ready for me to drive and the salesman gave me the same price i was quoted. The price was the best I had received

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I went into the purchase over the internet. The negotiations from there were very good.

2
★★★★★

I went into the purchase over the internet. The negotiations from there were very good.

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We felt they were there for us, and not just to make the sale

2
★★★★★

We felt they were there for us, and not just to make the sale

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Friendliness of employees and cleanliness of facilities

2
★★★★★

Friendliness of employees and cleanliness of facilities

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We have had nothing but courteous, caring and prompt service from everyone at Mountain States Toyota

2
★★★★★

We have had nothing but courteous, caring and prompt service from everyone at Mountain States Toyota

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Negotiating the price was very easy. I feel like I got a fair price without much effort.

2
★★★★★

Negotiating the price was very easy. I feel like I got a fair price without much effort.

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I like the way that the Staff, specifically Mike Hashman, made sure that I understand what is wrong & what is working well & not needing any repairs. I thank Fred Karford for honoring the coupons I had, Chuck is the best advertisement for the company = he is fiercely proud of the company & the service you provide. I thank Victor for telling me how to save & avail of the shuttle service. The pancakes sure are a big help esp when I have to rush to your establishment early in the morning so as not to be late for work. The on-line service appointment scheduling is truly convenient.

2
★★★★★

I like the way that the Staff, specifically Mike Hashman, made sure that I understand what is wrong & what is working well & not needing any repairs. I thank Fred Karford for honoring the coupons I had, Chuck is the best advertisement for the company = he is fiercely proud of the company & the service you provide. I thank Victor for telling me how to save & avail of the shuttle service. The pancakes sure are a big help esp when I have to rush to your establishment early in the morning so as not to be late for work. The on-line service appointment scheduling is truly convenient.

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I am giving them five stars as a dealership to purchase from, because they got me approved with a financing deal that no one else could manage to put together. Boulder Toyota tried to sell me a horrible financing deal, and I just trust Mountain States so much more now.

2
★★★★★

I am giving them five stars as a dealership to purchase from, because they got me approved with a financing deal that no one else could manage to put together. Boulder Toyota tried to sell me a horrible financing deal, and I just trust Mountain States so much more now.

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I have always gotten excellent service for my Toyota vehicles at Mountain States, and the maintenance service has been no exception to that rule! The folks that answer the phone to make the appointment are courteous & efficient, and Mike has always handled my questions about my Prius and all my service needs excellently! I have had great experiences with the Mountain States service center. Keep up the good work! :)

2
★★★★★

I have always gotten excellent service for my Toyota vehicles at Mountain States, and the maintenance service has been no exception to that rule! The folks that answer the phone to make the appointment are courteous & efficient, and Mike has always handled my questions about my Prius and all my service needs excellently! I have had great experiences with the Mountain States service center. Keep up the good work! :)

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In this particular car purchasing experience, we talked with 4 other dealers including Valley Nissan Subaru, Frontier Honda, Mile High Honda and Boulder Toyota. Mountain States came out shining on top for customer service, quick response, huge inventory and no-haggle pricing. They want to sell all their cars on the lot within 60 days, and I guess we got lucky finding a car that was close to its 60-day stay there. It helped that we shopped around, and we knew what our trade-in was worth. We will go to back to Mountain States when we are ready to buy a Prius, and we did test drive one there, it was SWEET!

2
★★★★★

In this particular car purchasing experience, we talked with 4 other dealers including Valley Nissan Subaru, Frontier Honda, Mile High Honda and Boulder Toyota. Mountain States came out shining on top for customer service, quick response, huge inventory and no-haggle pricing. They want to sell all their cars on the lot within 60 days, and I guess we got lucky finding a car that was close to its 60-day stay there. It helped that we shopped around, and we knew what our trade-in was worth. We will go to back to Mountain States when we are ready to buy a Prius, and we did test drive one there, it was SWEET!

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I was just in for service - but everyone I talked to was very nice. I talked to a salesperson in the showroom for a few minutes (I think his name was Robert) and he was very nice, very knowledgeable, and not at all pushy.

2
★★★★★

I was just in for service - but everyone I talked to was very nice. I talked to a salesperson in the showroom for a few minutes (I think his name was Robert) and he was very nice, very knowledgeable, and not at all pushy.

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I visited Mountain States Toyota for service, and I was pleasantly surprised. I needed an oil change and the guy I talked to was very diligent. He looked over my car carefully, asked me lots of questions, and when he found out I was going to be waiting for them to finish he started hustling.

2
★★★★★

I visited Mountain States Toyota for service, and I was pleasantly surprised. I needed an oil change and the guy I talked to was very diligent. He looked over my car carefully, asked me lots of questions, and when he found out I was going to be waiting for them to finish he started hustling.

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When I went into the dealership, I had my own financing, but I asked about theirs. They gave me a rate quite a bit less than what I had arranged. Through the final closing of the deal, they lowered my interest rate a bit more. If you have excellent credit, you CAN negotiate this. All the way through this process, the Mountain States internet and sales staff were the most responsive of all of the dealerships, and they actually wanted to work with me.

2
★★★★★

When I went into the dealership, I had my own financing, but I asked about theirs. They gave me a rate quite a bit less than what I had arranged. Through the final closing of the deal, they lowered my interest rate a bit more. If you have excellent credit, you CAN negotiate this. All the way through this process, the Mountain States internet and sales staff were the most responsive of all of the dealerships, and they actually wanted to work with me.

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We traded in our old 2001 Honda CR-V and have now become proud Toyota owners. We got the best deal we could find on a certified pre-owned 2009 Rav4 from these guys. Mountain States was so nice on the phone, and they got me approved for Toyota financing with some great terms for a person with borderline credit. I highly recommend working with Matt Lind in Internet Sales as a start.

2
★★★★★

We traded in our old 2001 Honda CR-V and have now become proud Toyota owners. We got the best deal we could find on a certified pre-owned 2009 Rav4 from these guys. Mountain States was so nice on the phone, and they got me approved for Toyota financing with some great terms for a person with borderline credit. I highly recommend working with Matt Lind in Internet Sales as a start.

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Thanks Jeff, the service was exceptional and I'm glad I decided to use Mountain States Toyota for servicing the Tundra. The breakfast was a pleasant surprise too. Take care and looking forward to coming by for any future service needs. Take care and enjoy the holidays.

2
★★★★★

Thanks Jeff, the service was exceptional and I'm glad I decided to use Mountain States Toyota for servicing the Tundra. The breakfast was a pleasant surprise too. Take care and looking forward to coming by for any future service needs. Take care and enjoy the holidays.

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The service was great. The Service team, from start to finish, were very informative when it came to the condition of my vehicle and recommendations for future services. The group were very cordial on answering my questions with little sales pressure on un-necessary work.

2
★★★★★

The service was great. The Service team, from start to finish, were very informative when it came to the condition of my vehicle and recommendations for future services. The group were very cordial on answering my questions with little sales pressure on un-necessary work.

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Thanks for the great service. Your employees are all very nice and courteous and I really appreciate the RAV getting washed, too!

2
★★★★★

Thanks for the great service. Your employees are all very nice and courteous and I really appreciate the RAV getting washed, too!

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I like the quality of Toyota products. As long as Toyota builds quality products. I'll continue to come back in the future. I like that Mountain St. Toyota treats me just right. Not too pushy or too loose

2
★★★★★

I like the quality of Toyota products. As long as Toyota builds quality products. I'll continue to come back in the future. I like that Mountain St. Toyota treats me just right. Not too pushy or too loose

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You guys are awesome!! keep up the great work! the service has been so great it will be hard to buy anything but a toyota for my next vehicle.

2
★★★★★

You guys are awesome!! keep up the great work! the service has been so great it will be hard to buy anything but a toyota for my next vehicle.

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It felt like a ""spa treatment."" Every person I had contact with was friendly and professional. Great service. The waiting area is extremely comfortable. Thank you!

2
★★★★★

It felt like a ""spa treatment."" Every person I had contact with was friendly and professional. Great service. The waiting area is extremely comfortable. Thank you!

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This dealership provides the best customer service I've ever experienced at dealerships. It's always a pleasure working with Mike Hashman and the shuttle employees, in particular.

2
★★★★★

This dealership provides the best customer service I've ever experienced at dealerships. It's always a pleasure working with Mike Hashman and the shuttle employees, in particular.

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Romny is great. He always takes time to listen to you and he is very knowledgeable and also very friendly and nice. The cashier was also very nice and friendly. Linda Warren

2
★★★★★

Romny is great. He always takes time to listen to you and he is very knowledgeable and also very friendly and nice. The cashier was also very nice and friendly. Linda Warren

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They took the USAA price so there was no haggling.

2
★★★★★

They took the USAA price so there was no haggling.

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Pat was willing to drive to Fort Collins to get the car that was the color I wanted. Otherwise I would have not bought it.

2
★★★★★

Pat was willing to drive to Fort Collins to get the car that was the color I wanted. Otherwise I would have not bought it.

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The ease of the dealer. I never felt like I was being pushed or rushed into making a purchase. Also was not pushed or discouraged to look at certain models.

2
★★★★★

The ease of the dealer. I never felt like I was being pushed or rushed into making a purchase. Also was not pushed or discouraged to look at certain models.

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I was able to stay within my means, and it didn't take very long at all

2
★★★★★

I was able to stay within my means, and it didn't take very long at all

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everyone was very friendly and willing to help with any questions.

2
★★★★★

everyone was very friendly and willing to help with any questions.

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No money hassel, found the exact vehicle I wanted.

2
★★★★★

No money hassel, found the exact vehicle I wanted.

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Very friendly and cheerful staff, quick process

2
★★★★★

Very friendly and cheerful staff, quick process

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Both the sales and finance personnel were extremely helpful in solving our trade-in and financing issues.

2
★★★★★

Both the sales and finance personnel were extremely helpful in solving our trade-in and financing issues.

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I like that they show me around the service department and they would help me get my car fixed if I had any problems and for routine maintenance.

2
★★★★★

I like that they show me around the service department and they would help me get my car fixed if I had any problems and for routine maintenance.

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Patrick Erickson was FANTASTIC. He made what is usually a terrible experience tolerable. He was very knowledgeable and work very well with us

2
★★★★★

Patrick Erickson was FANTASTIC. He made what is usually a terrible experience tolerable. He was very knowledgeable and work very well with us

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The process was straightforward and the sales staff were excellent!

2
★★★★★

The process was straightforward and the sales staff were excellent!

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product knowledge of everyone we encountered at the dealership. Pleasant friendly enviornment.

2
★★★★★

product knowledge of everyone we encountered at the dealership. Pleasant friendly enviornment.

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""Vince truly made our purchase the best vehicle experience that I have ever had!""

2
★★★★★

""Vince truly made our purchase the best vehicle experience that I have ever had!""

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I had a no pressure sales person. He was awesome to work with.\r

2
★★★★★

I had a no pressure sales person. He was awesome to work with.\r

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Sales person was very patient and friendly.\r

2
★★★★★

Sales person was very patient and friendly.\r

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Everyone was very patient with me as it was my first time buying a car by myself.\r

2
★★★★★

Everyone was very patient with me as it was my first time buying a car by myself.\r

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I so appreciate the reward for having a degree in the past two years-- was a deciding factor to me between the CR-V and Rav-4\r

2
★★★★★

I so appreciate the reward for having a degree in the past two years-- was a deciding factor to me between the CR-V and Rav-4\r

.

II wanted to love these guys, but in the end I just couldn't. I purchased a used Acura MDX on condition of making some needed fixes. The sales part went smoothly and I was happy up to that point. Then things fell apart. Chip our sales guy didn't want anything to do with us after the sale. We wanted updates on the repairs and when the vehicle would be ready. When I finally got hold of him a couple days later, after leaving numerous messages that were not returned, he didn't really seem to know what was going on. It was obvious that he didn??t want to talk to me. He was busy with potential customers. Wasn??t I a customer too? When he called back four hours later he said it was partially fixed, but that it was going to take up to two weeks to get the navigation disk. Then he proceeded to tell me how lucky I was because the disk cost $350 and how they were taking a bath on the car. Then he asked if they could forget fixing the DVD player since we said that we probably wouldn't be using it much. I told him that was not our deal. I made a quick call to a local Acura dealership and found the disk cost $149 and that it could be shipped overnight for $20. It took another couple days to find Chip again and this time he said the disk cost $250 and again tired to make me feel bad because they were not making their usual profit. I told him what I had found out about the disk and how it took me less than 10 minutes. Then he said, my job is just to sell them and I really don't know much about the repairs and that I was being handed off to someone else who would call me first thing in the morning. To make things worse they cashed my check which they promised not to do if delivery was delayed. So now they had my money, but I had no car. As you can probably guess by now, no one called the next day, or returned my messages. A week had gone by since I purchased the car so I went down to their place again for a face to face. I spoke with Tom, Chip??s team lead. He was sympathetic saying Chip was new and that is not how we do business. We took another look at the car and the fixes done thus far looked great! However, we also found that one of the power door locks was not working and the driver??s side power mirror did not tilt down when we put the car in reverse. Tom said that they must have missed those and promised to make them right, but that he wanted to handle the power mirror by paying the deductible on my extended warranty because they didn't have the know how to fix it at their dealership, since the car was an Acura. We agreed to those terms. We also asked him to get us the code for the radio, navigation system, which was missing, and the password for the Bluetooth system which was locked. These codes have to be entered if the battery is ever disconnected. He said he would take care of it and said that Chip would deliver the car to us when it was ready. That was a nice touch. So another three days go by and the car is finally ready and they call and ask when I will be by to pick it up. I reminded them that they said that they would deliver it and that I wanted a document saying they would pay the deductible for the side view mirror fix. Amazingly Chip calls and says that Tom never promised to fix the side view mirror, but he didn't want to get in the middle of it since he was not part of that discussion. I told him that was the deal. After another half day Chip calls and says they would deliver the vehicle with the document. When the car arrived it did not have the codes or passwords we requested. I did some research and learned I could get the codes from my local Acura dealer, but that the password for the Bluetooth would cost $112 to reset. I called back Tom and he was sympathetic. I asked him to contact the prior owner and see if he could get the password from him. He promised to do so. Well, another week goes by and I am leaving messages with Tom each day and he is not calling me back. Finally, I call his manager and he promises to look into it. He calls back almost immediately and says they have no idea who the prior owner was since they bought it at an auction. So why did it take a week to find this out? So why couldn't Tom return any of my messages? At that point they didn't offer to make it right and I was tired of dealing with them. In their favor everything they did fix was done well. I??m stuck forking out $112 to get the Bluetooth password reset. One more thing, they were suppose to either have the vehicle emissions tested or give us a coupon to do so. They did neither. After another call they mailed out the coupon. So would you buy a used car from this dealership?

2
★★☆☆☆

II wanted to love these guys, but in the end I just couldn't. I purchased a used Acura MDX on condition of making some needed fixes. The sales part went smoothly and I was happy up to that point. Then things fell apart. Chip our sales guy didn't want anything to do with us after the sale. We wanted updates on the repairs and when the vehicle would be ready. When I finally got hold of him a couple days later, after leaving numerous messages that were not returned, he didn't really seem to know what was going on. It was obvious that he didn??t want to talk to me. He was busy with potential customers. Wasn??t I a customer too? When he called back four hours later he said it was partially fixed, but that it was going to take up to two weeks to get the navigation disk. Then he proceeded to tell me how lucky I was because the disk cost $350 and how they were taking a bath on the car. Then he asked if they could forget fixing the DVD player since we said that we probably wouldn't be using it much. I told him that was not our deal. I made a quick call to a local Acura dealership and found the disk cost $149 and that it could be shipped overnight for $20. It took another couple days to find Chip again and this time he said the disk cost $250 and again tired to make me feel bad because they were not making their usual profit. I told him what I had found out about the disk and how it took me less than 10 minutes. Then he said, my job is just to sell them and I really don't know much about the repairs and that I was being handed off to someone else who would call me first thing in the morning. To make things worse they cashed my check which they promised not to do if delivery was delayed. So now they had my money, but I had no car. As you can probably guess by now, no one called the next day, or returned my messages. A week had gone by since I purchased the car so I went down to their place again for a face to face. I spoke with Tom, Chip??s team lead. He was sympathetic saying Chip was new and that is not how we do business. We took another look at the car and the fixes done thus far looked great! However, we also found that one of the power door locks was not working and the driver??s side power mirror did not tilt down when we put the car in reverse. Tom said that they must have missed those and promised to make them right, but that he wanted to handle the power mirror by paying the deductible on my extended warranty because they didn't have the know how to fix it at their dealership, since the car was an Acura. We agreed to those terms. We also asked him to get us the code for the radio, navigation system, which was missing, and the password for the Bluetooth system which was locked. These codes have to be entered if the battery is ever disconnected. He said he would take care of it and said that Chip would deliver the car to us when it was ready. That was a nice touch. So another three days go by and the car is finally ready and they call and ask when I will be by to pick it up. I reminded them that they said that they would deliver it and that I wanted a document saying they would pay the deductible for the side view mirror fix. Amazingly Chip calls and says that Tom never promised to fix the side view mirror, but he didn't want to get in the middle of it since he was not part of that discussion. I told him that was the deal. After another half day Chip calls and says they would deliver the vehicle with the document. When the car arrived it did not have the codes or passwords we requested. I did some research and learned I could get the codes from my local Acura dealer, but that the password for the Bluetooth would cost $112 to reset. I called back Tom and he was sympathetic. I asked him to contact the prior owner and see if he could get the password from him. He promised to do so. Well, another week goes by and I am leaving messages with Tom each day and he is not calling me back. Finally, I call his manager and he promises to look into it. He calls back almost immediately and says they have no idea who the prior owner was since they bought it at an auction. So why did it take a week to find this out? So why couldn't Tom return any of my messages? At that point they didn't offer to make it right and I was tired of dealing with them. In their favor everything they did fix was done well. I??m stuck forking out $112 to get the Bluetooth password reset. One more thing, they were suppose to either have the vehicle emissions tested or give us a coupon to do so. They did neither. After another call they mailed out the coupon. So would you buy a used car from this dealership?

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I bought a new Toyota here in Dec. of 2009. So far the service has been terrible. Plus they pulled a bait and switch on us the night we bought the car. They said they had a white car for us and an hour later when we got there to buy it they said "oh, we just sold the white one, but we have the same car in gray". We did buy the gray one but I still wish it was white like they said!

2
★★☆☆☆

I bought a new Toyota here in Dec. of 2009. So far the service has been terrible. Plus they pulled a bait and switch on us the night we bought the car. They said they had a white car for us and an hour later when we got there to buy it they said "oh, we just sold the white one, but we have the same car in gray". We did buy the gray one but I still wish it was white like they said!

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.

Mountain States Toyota service department is run by crooks.

When I called them to make an appointment for alignment service, I asked for a price quote. The service manager Eric quoted me $59 based on the model/year of my car. But when I brought in the car for service, the service manager Victor told me the price was $79. I told him the quote I was told, Victor was willing to honor the price I was quoted.

But after my car was pulled into the service bay, a higher ranked service manager Mike came to me and said that if I chose to do the $59 job, it would be ""total waste of my money and time."" If I wanted to get the job done right, I had to pay at least $69. they even predicted that I might need to pay hundreds of dollars extra if any parts needed to be replaced. So I told him again about my conversation with Eric, Mike said that Eric was not here and he saw no proof of it (i.e., I was lying). At that point, I realized that this shop was run by people that lack basic honesty. If I allowed them to service my car, they could come up any reason they wanted for unnecessary repairs. I would not be technically savvy enough to sort out truth, half truth, and total lies. So I decided to stop the work and leave. Yes, I wasted my afternoon. But at least I cut my losses.

0
★☆☆☆☆

Mountain States Toyota service department is run by crooks.

When I called them to make an appointment for alignment service, I asked for a price quote. The service manager Eric quoted me $59 based on the model/year of my car. But when I brought in the car for service, the service manager Victor told me the price was $79. I told him the quote I was told, Victor was willing to honor the price I was quoted.

But after my car was pulled into the service bay, a higher ranked service manager Mike came to me and said that if I chose to do the $59 job, it would be ""total waste of my money and time."" If I wanted to get the job done right, I had to pay at least $69. they even predicted that I might need to pay hundreds of dollars extra if any parts needed to be replaced. So I told him again about my conversation with Eric, Mike said that Eric was not here and he saw no proof of it (i.e., I was lying). At that point, I realized that this shop was run by people that lack basic honesty. If I allowed them to service my car, they could come up any reason they wanted for unnecessary repairs. I would not be technically savvy enough to sort out truth, half truth, and total lies. So I decided to stop the work and leave. Yes, I wasted my afternoon. But at least I cut my losses.

Pros: free WiFi and Apples

Cons: The Service and the guy called Mike

.

Mountain States Toyota service department is run by crooks.

When I called them to make an appointment for alignment service, I asked for a price quote. The service manager Eric quoted me $59 based on the model/year of my car. But when I brought in the car for service, the service manager Victor told me the price was $79. I told him the quote I was told, Victor was willing to honor the price I was quoted.

But after my car was pulled into the service bay, a higher ranked service manager Mike came to me and said that if I chose to do the $59 job, it would be "total waste of my money and time." If I wanted to get the job done right, I had to pay at least $69. they even predicted that I might need to pay hundreds of dollars extra if any parts needed to be replaced. So I told him again about my conversation with Eric, Mike said that Eric was not here and he saw no proof of it (i.e., I was lying). At that point, I realized that this shop was run by people that lack basic honesty. If I allowed them to service my car, they could come up any reason they wanted for unnecessary repairs. I would not be technically savvy enough to sort out truth, half truth, and total lies. So I decided to stop the work and leave. Yes, I wasted my afternoon. But at least I cut my losses.

1
★☆☆☆☆

Mountain States Toyota service department is run by crooks.

When I called them to make an appointment for alignment service, I asked for a price quote. The service manager Eric quoted me $59 based on the model/year of my car. But when I brought in the car for service, the service manager Victor told me the price was $79. I told him the quote I was told, Victor was willing to honor the price I was quoted.

But after my car was pulled into the service bay, a higher ranked service manager Mike came to me and said that if I chose to do the $59 job, it would be "total waste of my money and time." If I wanted to get the job done right, I had to pay at least $69. they even predicted that I might need to pay hundreds of dollars extra if any parts needed to be replaced. So I told him again about my conversation with Eric, Mike said that Eric was not here and he saw no proof of it (i.e., I was lying). At that point, I realized that this shop was run by people that lack basic honesty. If I allowed them to service my car, they could come up any reason they wanted for unnecessary repairs. I would not be technically savvy enough to sort out truth, half truth, and total lies. So I decided to stop the work and leave. Yes, I wasted my afternoon. But at least I cut my losses.

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I called them once to inquire about the ability to order an FJ cruiser set up the way I wanted one, they informed me that you essentially never could, we conversed for a few minutes over getting a different one, I wasn't interested, and

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★☆☆☆☆

I called them once to inquire about the ability to order an FJ cruiser set up the way I wanted one, they informed me that you essentially never could, we conversed for a few minutes over getting a different one, I wasn't interested, and

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This dealership provides the best customer service I've ever experienced at dealerships. It's always a pleasure working with Mike Hashman and the shuttle employees, in particular.

2
★★★★★

This dealership provides the best customer service I've ever experienced at dealerships. It's always a pleasure working with Mike Hashman and the shuttle employees, in particular.

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Addressed my needs and made arrangements to facilitate my needs

2
★★★★★

Addressed my needs and made arrangements to facilitate my needs

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I went into the purchase over the internet. The negotiations from there were very good.

2
★★★★★

I went into the purchase over the internet. The negotiations from there were very good.

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Very good customer service from everybody. We will absolutely come back to this location when we ready to buy next. Thanks!

2
★★★★★

Very good customer service from everybody. We will absolutely come back to this location when we ready to buy next. Thanks!

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Thank you so much for everything you did to make buying my CPO FJ such an easy transaction.From my initial contact weeks ago online with Felix, great discussions with Eric this morning and closing the deal with Chip, you have made this by

2
★★★★★

Thank you so much for everything you did to make buying my CPO FJ such an easy transaction.From my initial contact weeks ago online with Felix, great discussions with Eric this morning and closing the deal with Chip, you have made this by

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Negotiating the price was very easy. I feel like I got a fair price without much effort.

2
★★★★★

Negotiating the price was very easy. I feel like I got a fair price without much effort.

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people, facilities, EASE of purchase, and I LOVE MY NEW CAR!

2
★★★★★

people, facilities, EASE of purchase, and I LOVE MY NEW CAR!

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Extremely impressed with the experience. Fred and team really took care of me, not only addressing my primary concerns with the vehicle, but letting me know about the recall on my highlander, fully explaining the fix, and setting me up

2
★★★★★

Extremely impressed with the experience. Fred and team really took care of me, not only addressing my primary concerns with the vehicle, but letting me know about the recall on my highlander, fully explaining the fix, and setting me up

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Thanks for the great service. Your employees are all very nice and courteous and I really appreciate the RAV getting washed, too!

2
★★★★★

Thanks for the great service. Your employees are all very nice and courteous and I really appreciate the RAV getting washed, too!

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They did try to sell us all the typical add-ons like paint protection, key insurance, gap insurance, LoJack etc, but I am not one who is afraid to say no, and every dealer does this. The only thing we found worth doing was the 7/100K

2
★★★★★

They did try to sell us all the typical add-ons like paint protection, key insurance, gap insurance, LoJack etc, but I am not one who is afraid to say no, and every dealer does this. The only thing we found worth doing was the 7/100K

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I wanted a new Tacoma. Through http://Edmunds.com, I was able to send my truck specs to three dealerships in the Denver area. While they all responded, Mountain States was the lowest bid right off the top

2
★★★★★

I wanted a new Tacoma. Through http://Edmunds.com, I was able to send my truck specs to three dealerships in the Denver area. While they all responded, Mountain States was the lowest bid right off the top

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I didn't buy my car there but they service it and do a great job. I visit maybe twice a year for oil change and tune up for my 2003 4-Runner and they have always done a good job and are fast. I also like that they are not constantly trying

2
★★★★★

I didn't buy my car there but they service it and do a great job. I visit maybe twice a year for oil change and tune up for my 2003 4-Runner and they have always done a good job and are fast. I also like that they are not constantly trying

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I was just in for service - but everyone I talked to was very nice. I talked to a salesperson in the showroom for a few minutes (I think his name was Robert) and he was very nice, very knowledgeable, and not at all pushy.

2
★★★★★

I was just in for service - but everyone I talked to was very nice. I talked to a salesperson in the showroom for a few minutes (I think his name was Robert) and he was very nice, very knowledgeable, and not at all pushy.

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My car was back in less than 30 mins, and in addition to getting the oil changed, the car had also been washed. It wasn't too expensive either - about the same as I would have paid elsewhere ($35 or so).

2
★★★★★

My car was back in less than 30 mins, and in addition to getting the oil changed, the car had also been washed. It wasn't too expensive either - about the same as I would have paid elsewhere ($35 or so).

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I visited Mountain States Toyota for service, and I was pleasantly surprised. I needed an oil change and the guy I talked to was very diligent. He looked over my car carefully, asked me lots of questions, and when he found out I was going

2
★★★★★

I visited Mountain States Toyota for service, and I was pleasantly surprised. I needed an oil change and the guy I talked to was very diligent. He looked over my car carefully, asked me lots of questions, and when he found out I was going

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When I went into the dealership, I had my own financing, but I asked about theirs. They gave me a rate quite a bit less than what I had arranged. Through the final closing of the deal, they lowered my interest rate a bit more. If you

2
★★★★★

When I went into the dealership, I had my own financing, but I asked about theirs. They gave me a rate quite a bit less than what I had arranged. Through the final closing of the deal, they lowered my interest rate a bit more. If you

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In this particular car purchasing experience, we talked with 4 other dealers including Valley Nissan Subaru, Frontier Honda, Mile High Honda and Boulder Toyota. Mountain States came out shining on top for customer service, quick response,

2
★★★★★

In this particular car purchasing experience, we talked with 4 other dealers including Valley Nissan Subaru, Frontier Honda, Mile High Honda and Boulder Toyota. Mountain States came out shining on top for customer service, quick response,

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I am giving them five stars as a dealership to purchase from, because they got me approved with a financing deal that no one else could manage to put together. Boulder Toyota tried to sell me a horrible financing deal, and I just trust

2
★★★★★

I am giving them five stars as a dealership to purchase from, because they got me approved with a financing deal that no one else could manage to put together. Boulder Toyota tried to sell me a horrible financing deal, and I just trust

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Thanks Jeff, the service was exceptional and I'm glad I decided to use Mountain States Toyota for servicing the Tundra. The breakfast was a pleasant surprise too. Take care and looking forward to coming by for any future service needs.

2
★★★★★

Thanks Jeff, the service was exceptional and I'm glad I decided to use Mountain States Toyota for servicing the Tundra. The breakfast was a pleasant surprise too. Take care and looking forward to coming by for any future service needs.

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Jeff, my first experience with your service department yesterday was amazingly pleasant. I was gratified by everyone's efficiency and friendliness. The waiting area was relatively quiet, comfortable, and well appointed, and the rest rooms

2
★★★★★

Jeff, my first experience with your service department yesterday was amazingly pleasant. I was gratified by everyone's efficiency and friendliness. The waiting area was relatively quiet, comfortable, and well appointed, and the rest rooms

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The service was great. The Service team, from start to finish, were very informative when it came to the condition of my vehicle and recommendations for future services. The group were very cordial on answering my questions with little

2
★★★★★

The service was great. The Service team, from start to finish, were very informative when it came to the condition of my vehicle and recommendations for future services. The group were very cordial on answering my questions with little

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Thank you very much for being able to squeeze my Scion in yesterday, I know your schedule was very busy, but the service desk was more than happy to take care of me!! The service was very good!!! Best dealership I've been to yet, the car

2
★★★★★

Thank you very much for being able to squeeze my Scion in yesterday, I know your schedule was very busy, but the service desk was more than happy to take care of me!! The service was very good!!! Best dealership I've been to yet, the car

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The service was prompt. While waiting I truly enjoyed the complimentary omelet. The server was happy to serve and the omelet was delicious! Thank you.

2
★★★★★

The service was prompt. While waiting I truly enjoyed the complimentary omelet. The server was happy to serve and the omelet was delicious! Thank you.

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Thanks for the great service. Your employees are all very nice and courteous and I really appreciate the RAV getting washed, too!

2
★★★★★

Thanks for the great service. Your employees are all very nice and courteous and I really appreciate the RAV getting washed, too!

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It is always a pleasure to come to Mountain States Toyota from the service advisor greetings to the pay station at the very end. Way to go!

2
★★★★★

It is always a pleasure to come to Mountain States Toyota from the service advisor greetings to the pay station at the very end. Way to go!

 

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