Stevinson Toyota Scion West

★★★☆☆
Celebrating 50 years of Business in Colorado
  • 780 Denver West Colorado Mls

    Lakewood, CO 80401

    Map & Directions
  • 720-259-8374

About Stevinson Toyota Scion West

Categories
Hours
Sales Sun Closed Mon-Sat 8:00 AM-9:00 PM Service Sun Closed Mon-Fri 7:00 AM-6:00 PM Sat 8:00 AM-5:00 PM Parts Sun Closed Mon-Fri 7:00 AM-6:00 PM Sat 8:00 AM-5:00 PM

Automotive

Automotive
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Stevinson Toyota, geez, where to start. I purchased a used FJ Cruiser from Stevinson in November of 2011. I had been looking for a replacement for my worn Suburban for about 3 weeks when I saw this awesome looking FJ at Stevinson. I test drove the vehicle was impressed with everything about the vehicle. I checked vehicle reviews and found tons of positive reviews.

I decided to buy from Stevinson, prior to making that decision I had already secured credit scores and an approval for financing at my credit union. The trouble started with sales where I had to haggle with them for a reasonable value on my worn but very well maintained Suburban. Next came the finance guy who told us that he would offer us the best possible deal, the process was tedious, my finance information wasn't used, and the process was drawn out so long that I finally just signed to get out of there. The deal had to be corrected later after we got out of the dealership and I secured a better rate on my own with my credit union.

I came back a few days later to get the electronic key fob I requested and voiced complaints about the Toyota stereo with the bad CD player and the seat height mechanism that didn't appear to work correctly. I asked for a call back to get the things fixed, was given an excuse that my warranty wasn't in effect yet, and was promptly ignored. I returned a few months later with a bad vibration in the rear end, the vehicle had a bad rear axle seal, it was replaced under warranty. I paid for rear brakes at that time because I had planned on replacing all the brakes anyway.

In October of 2012 I had a check engine light and vibration again. At this time I took the vehicle back to Stevinson since I had purchased an extended warranty and didn't want to pay the $100.00 deductible to take it elsewhere. They re-balanced my wheels to solve the vibration problem and diagnosed a bad catalytic converter on the left side. No part was available, it was ordered and I was told I would get a call on the following Tuesday to schedule. That didn't happen, I had to call back and find out that the part was there and get myself scheduled for October 11th. When I brought the vehicle in I asked the service advisor (Greg) about replacing the right side catalytic converter and to look for the cause of the burned out left catalytic converter. Neither was done. 50 days later on November 19th the check engine light is on again, the same sulphur smell in the cab and the same symptoms. I called the Stevinson service department where I am told I would be placed with Greg again since he was the original advisor. Greg assumed I would be bringing it in right away, when I told him I had to bring it in on Friday after work because I had no more vacation time left for Toyota problems he seemed put off but scheduled me for Friday anyway. When I dropped the vehicle off on Friday my initial contact with Zena was excellent and professional, Zena is a credit to Stevinson Service. I spoke with the service manager and made my concerns known, he pulled the complete vehicle history and lo and behold the catalytic converters had already been replaced once. Later I get the call and the diagnosis is, wait for it, a burned out right side catalytic converter. We have now arrived at the third set of catalytic converters on a Toyota with under 60,000 miles on it. Guess what folks, there is something wrong with the engine or fuel system because burned out cats are always a symptom of a larger problem. The service department now has the responsibility to determine the cause of the failure and not simply repeat the stupidity of treating the symptoms (burned out cats). The fact is that I will never earn enough vacation time to continue taking time off for Stevinson to "fix" Toyota problems at this rate. When I received the call on Saturday 12/1/12 the service advisor told me that: " My vehicle was ready and that his mechanic/technician person said that Toyota had a bad run of catalytic converters". When I arrived I asked the service advisor if I was really expected to believe that this particular Toyota was the recipient of two previous sets of bad catalytic converters. I asked why I should have any confidence in this repair or Stevinsons service department when the underlying cause of the problem was never found. I asked why I should trust that my FJ won't leave me stuck on the side of a mountain somewhwere. The "run of bad catalytic converters" was a lie plain and simple, either Stevinson is not capable of determining the cause of the problem due to incompetence or Stevinson simply doesn't care about its customers. At this rate its likely I'll be stranded somewhere, possibly outside of cellphone coverage, possibly in inclement or dangerous conditions. Where do I go for satisfaction? I only want my FJ repaired properly. The issue here is not with Toyota as a brand or even my FJ specifically because complicated machines do break. The issue is Stevinson people.

1
★☆☆☆☆

Stevinson Toyota, geez, where to start. I purchased a used FJ Cruiser from Stevinson in November of 2011. I had been looking for a replacement for my worn Suburban for about 3 weeks when I saw this awesome looking FJ at Stevinson. I test drove the vehicle was impressed with everything about the vehicle. I checked vehicle reviews and found tons of positive reviews.

I decided to buy from Stevinson, prior to making that decision I had already secured credit scores and an approval for financing at my credit union. The trouble started with sales where I had to haggle with them for a reasonable value on my worn but very well maintained Suburban. Next came the finance guy who told us that he would offer us the best possible deal, the process was tedious, my finance information wasn't used, and the process was drawn out so long that I finally just signed to get out of there. The deal had to be corrected later after we got out of the dealership and I secured a better rate on my own with my credit union.

I came back a few days later to get the electronic key fob I requested and voiced complaints about the Toyota stereo with the bad CD player and the seat height mechanism that didn't appear to work correctly. I asked for a call back to get the things fixed, was given an excuse that my warranty wasn't in effect yet, and was promptly ignored. I returned a few months later with a bad vibration in the rear end, the vehicle had a bad rear axle seal, it was replaced under warranty. I paid for rear brakes at that time because I had planned on replacing all the brakes anyway.

In October of 2012 I had a check engine light and vibration again. At this time I took the vehicle back to Stevinson since I had purchased an extended warranty and didn't want to pay the $100.00 deductible to take it elsewhere. They re-balanced my wheels to solve the vibration problem and diagnosed a bad catalytic converter on the left side. No part was available, it was ordered and I was told I would get a call on the following Tuesday to schedule. That didn't happen, I had to call back and find out that the part was there and get myself scheduled for October 11th. When I brought the vehicle in I asked the service advisor (Greg) about replacing the right side catalytic converter and to look for the cause of the burned out left catalytic converter. Neither was done. 50 days later on November 19th the check engine light is on again, the same sulphur smell in the cab and the same symptoms. I called the Stevinson service department where I am told I would be placed with Greg again since he was the original advisor. Greg assumed I would be bringing it in right away, when I told him I had to bring it in on Friday after work because I had no more vacation time left for Toyota problems he seemed put off but scheduled me for Friday anyway. When I dropped the vehicle off on Friday my initial contact with Zena was excellent and professional, Zena is a credit to Stevinson Service. I spoke with the service manager and made my concerns known, he pulled the complete vehicle history and lo and behold the catalytic converters had already been replaced once. Later I get the call and the diagnosis is, wait for it, a burned out right side catalytic converter. We have now arrived at the third set of catalytic converters on a Toyota with under 60,000 miles on it. Guess what folks, there is something wrong with the engine or fuel system because burned out cats are always a symptom of a larger problem. The service department now has the responsibility to determine the cause of the failure and not simply repeat the stupidity of treating the symptoms (burned out cats). The fact is that I will never earn enough vacation time to continue taking time off for Stevinson to "fix" Toyota problems at this rate. When I received the call on Saturday 12/1/12 the service advisor told me that: " My vehicle was ready and that his mechanic/technician person said that Toyota had a bad run of catalytic converters". When I arrived I asked the service advisor if I was really expected to believe that this particular Toyota was the recipient of two previous sets of bad catalytic converters. I asked why I should have any confidence in this repair or Stevinsons service department when the underlying cause of the problem was never found. I asked why I should trust that my FJ won't leave me stuck on the side of a mountain somewhwere. The "run of bad catalytic converters" was a lie plain and simple, either Stevinson is not capable of determining the cause of the problem due to incompetence or Stevinson simply doesn't care about its customers. At this rate its likely I'll be stranded somewhere, possibly outside of cellphone coverage, possibly in inclement or dangerous conditions. Where do I go for satisfaction? I only want my FJ repaired properly. The issue here is not with Toyota as a brand or even my FJ specifically because complicated machines do break. The issue is Stevinson people.

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0 out of 1 people found this review helpful.

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Recently I purchased a new Toyota Tacoma at Stevenson Toyota West in Denver, Colorado. Buying a new vehicle has never been a great experience for me until I met Tony Salazar at the dealership. His attitude and demeanor set me at ease. Although the vehicle I wanted was not on the lot, he located the Tacoma within 48 hours. Exactly what I wanted, right down to the color! During negotiations, Tony was straight forward, right up front, and honest about the price. It was a pleasure dealing with him. Since the purchase of my Toyota Tacoma, Tony and I have kept in touch and have been on friendly terms.

5
★★★★★

Recently I purchased a new Toyota Tacoma at Stevenson Toyota West in Denver, Colorado. Buying a new vehicle has never been a great experience for me until I met Tony Salazar at the dealership. His attitude and demeanor set me at ease. Although the vehicle I wanted was not on the lot, he located the Tacoma within 48 hours. Exactly what I wanted, right down to the color! During negotiations, Tony was straight forward, right up front, and honest about the price. It was a pleasure dealing with him. Since the purchase of my Toyota Tacoma, Tony and I have kept in touch and have been on friendly terms.

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1 out of 1 people found this review helpful.

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I bought a used Avalon at Stevinson Toyota. I was very pleased with the experience. I went in with my facts and I feel that they gave me a very good price.

4
★★★★☆

I bought a used Avalon at Stevinson Toyota. I was very pleased with the experience. I went in with my facts and I feel that they gave me a very good price.

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1 out of 1 people found this review helpful.

 

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