Photo Craft Imaging

★★★☆☆
  • 2901 55th St # A

    Boulder, CO 80301

    Map & Directions
  • 303-442-6410

Personal Services

Personal Services
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I experienced, quite possibly, the worst customer service from the president, Roy McCutchen, the other day when picking up my final printed pieces from Photo Craft Imaging. After changing the colors on our floor directories, my client wanted to make sure they would print appropriately. There were color discrepancies in the first proof, so I resent updated files and asked for a second proof. A second proof was ran, approved, and sent for final production. I came in to pick-up the final directories and saw Roy McCutchen had charged me for 5 proofs. I explained I had only received 2 proofs (which were in my office) and was not clear why I was being charged for 5. Roy McCutchen then started audibly yelling at me about how difficult I was, he did, in fact, print 5 proofs for me, and HE spent much of his "precious time" on our "worthless directories". Not only was I appalled at his professionalism, but was also embarrassed for myself, the multiple Photo Craft sales associates at the counter, and 2 other customers waiting to be helped. The female sales associate helping me graciously apologized for her owners actions and stated when we come back next year, she will make sure we work with the sales manager. I explained to her "that I don't think we will be coming back next year."

1
★☆☆☆☆

I experienced, quite possibly, the worst customer service from the president, Roy McCutchen, the other day when picking up my final printed pieces from Photo Craft Imaging. After changing the colors on our floor directories, my client wanted to make sure they would print appropriately. There were color discrepancies in the first proof, so I resent updated files and asked for a second proof. A second proof was ran, approved, and sent for final production. I came in to pick-up the final directories and saw Roy McCutchen had charged me for 5 proofs. I explained I had only received 2 proofs (which were in my office) and was not clear why I was being charged for 5. Roy McCutchen then started audibly yelling at me about how difficult I was, he did, in fact, print 5 proofs for me, and HE spent much of his "precious time" on our "worthless directories". Not only was I appalled at his professionalism, but was also embarrassed for myself, the multiple Photo Craft sales associates at the counter, and 2 other customers waiting to be helped. The female sales associate helping me graciously apologized for her owners actions and stated when we come back next year, she will make sure we work with the sales manager. I explained to her "that I don't think we will be coming back next year."

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This is a great place for taking your valuable photos, slides and images. A lot of professional photographers I know use them because the staff is so knowledgeable. You'll pay a little more and wait a little longer, but the quality is worth it. I brought all my wedding reprints here, and they were handled with care and processed flawlessly.

4
★★★★☆

This is a great place for taking your valuable photos, slides and images. A lot of professional photographers I know use them because the staff is so knowledgeable. You'll pay a little more and wait a little longer, but the quality is worth it. I brought all my wedding reprints here, and they were handled with care and processed flawlessly.

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