Payless Car Rental - Denver (DEN)

★★★★☆
  • 25340 East 78th Avenue

    Denver, CO 80249

    Map & Directions
  • 303-342-9444

About Payless Car Rental - Denver (DEN)

Categories
Hours
Mon. - Sun. 5am - 12am

Automotive

Automotive
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AVOID! AVOID! AVOID! We, too, were scammed by Payless Car Rental in Denver. We booked through Orbitz & when we arrived at the counter the sweet-faced agent politely suggested an upgrade. We asked right away if there would be an

3
★★★★★

AVOID! AVOID! AVOID! We, too, were scammed by Payless Car Rental in Denver. We booked through Orbitz & when we arrived at the counter the sweet-faced agent politely suggested an upgrade. We asked right away if there would be an

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DO NOT RENT FROM THIS COMPANY! I cannot stress this enough! There is a reason they are the cheapest car rental company in the Denver area - THEY ARE SCAM ARTISTS! I rented a vehicle last week for 4 days via Priceline. I was charged the

3
★★★★★

DO NOT RENT FROM THIS COMPANY! I cannot stress this enough! There is a reason they are the cheapest car rental company in the Denver area - THEY ARE SCAM ARTISTS! I rented a vehicle last week for 4 days via Priceline. I was charged the

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DO NOT rent from this company.\r
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I came into town last month having made a reservation through a travel service with Payless. When I got to the counter they told me the reservation had been "cancelled" (not true). They re-booked me at

3
★★★★★

DO NOT rent from this company.\r
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I came into town last month having made a reservation through a travel service with Payless. When I got to the counter they told me the reservation had been "cancelled" (not true). They re-booked me at

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Complete scam. Wanted to rent the car for 5 days and the agent quoted me at $405. I said that was way to much, so he came back with it under but still charged me $405. He did all this while smiling and saying "Welcome to Denver"

3
★★★★★

Complete scam. Wanted to rent the car for 5 days and the agent quoted me at $405. I said that was way to much, so he came back with it under but still charged me $405. He did all this while smiling and saying "Welcome to Denver"

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I rented a car from 1/27 to 1/30/12. I brought i back a day early which wasn't adjusted until I called orbitz. My card was billed for $219.59 and my quote was $70.11. They charged me for prepay gas after I returned it full and insurance i

3
★★★★★

I rented a car from 1/27 to 1/30/12. I brought i back a day early which wasn't adjusted until I called orbitz. My card was billed for $219.59 and my quote was $70.11. They charged me for prepay gas after I returned it full and insurance i

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I never write reviews but as someone who travels more than 100,000 miles annually across the U.S., Payless in Denver is the worst rental car company I've ever dealt with. They give ZERO heads up on their onerous toll charges, and the idiot from Jamaica who rented me my car tried to twist my arm to buy insurance I didn't want or need. Plus, it took forever for someone to wait on me. DO NOT rent from these losers. Others may cost a bit more, but you won't want to kill yourself or one of their indifferent employees.

1
★☆☆☆☆

I never write reviews but as someone who travels more than 100,000 miles annually across the U.S., Payless in Denver is the worst rental car company I've ever dealt with. They give ZERO heads up on their onerous toll charges, and the idiot from Jamaica who rented me my car tried to twist my arm to buy insurance I didn't want or need. Plus, it took forever for someone to wait on me. DO NOT rent from these losers. Others may cost a bit more, but you won't want to kill yourself or one of their indifferent employees.

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OK here's what you need to know about Payless:
1) you will have a 20 min wait for the shuttle bus to show up and take you to the rental lot.
2) be the LAST one on the bus so that you can be the FIRST one off. The first guy off the bus is the first guy in line at the rental car office!!
3) they don't have Full size cars on the lot. They just don't have any! Ford Tauraus is really a Ford Fusion. They will upsell you to a SUV. Print out the car styles and take it with you...you can negotiate a better upgrade if you can prove to them that a ford fusion is not a full size car. You paid for a full size.
4) I upgraded to an SUV for $10.00 per day. I could have done better had I known ahead of time what kind of trickery they were up to.
5) you will be told that you need an SUV for the mountians...Bull Crap. If all you need is transportation take the sedan, it will get 10 mpg better mileage.

4
★★★★☆

OK here's what you need to know about Payless:
1) you will have a 20 min wait for the shuttle bus to show up and take you to the rental lot.
2) be the LAST one on the bus so that you can be the FIRST one off. The first guy off the bus is the first guy in line at the rental car office!!
3) they don't have Full size cars on the lot. They just don't have any! Ford Tauraus is really a Ford Fusion. They will upsell you to a SUV. Print out the car styles and take it with you...you can negotiate a better upgrade if you can prove to them that a ford fusion is not a full size car. You paid for a full size.
4) I upgraded to an SUV for $10.00 per day. I could have done better had I known ahead of time what kind of trickery they were up to.
5) you will be told that you need an SUV for the mountians...Bull Crap. If all you need is transportation take the sedan, it will get 10 mpg better mileage.

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I'm not sure what happened with the previous reviewers, but my experience was excellent. \r
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I declined all additional insurance and was not charged. The vehicle was upgraded from what I'd ordered (at no extra charge). The car was

3
★★★★★

I'm not sure what happened with the previous reviewers, but my experience was excellent. \r
\r
I declined all additional insurance and was not charged. The vehicle was upgraded from what I'd ordered (at no extra charge). The car was

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DO NOT RENT HERE, it's a total scam. We rented an SUV a few years back, and when they gave us the car, it was all muddy. Apparently their carwash was broken that day. The security guard, at check out, laughed and said to "Bring it

3
★★★★★

DO NOT RENT HERE, it's a total scam. We rented an SUV a few years back, and when they gave us the car, it was all muddy. Apparently their carwash was broken that day. The security guard, at check out, laughed and said to "Bring it

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on a recent trip to Denver when I indicated I did NOT want the supplemental liability insurance, the agent indicated I should initial the line that documented I accepted the service. Because I trusted that the agent was acting on what I

3
★★★★★

on a recent trip to Denver when I indicated I did NOT want the supplemental liability insurance, the agent indicated I should initial the line that documented I accepted the service. Because I trusted that the agent was acting on what I

.

The service (car rental business) sucked, the car was a minivan when I requested and confirmed an economy/compact, the car unlock button didn't work, and the windshield wipers were broken.

Additionally, the car service rep signed me up for add-on services that I never agreed to. When I tried arguing them when I returned my car and paid, the lady ignored me and walked away. Payless Cars is crap.

0
★☆☆☆☆

The service (car rental business) sucked, the car was a minivan when I requested and confirmed an economy/compact, the car unlock button didn't work, and the windshield wipers were broken.

Additionally, the car service rep signed me up for add-on services that I never agreed to. When I tried arguing them when I returned my car and paid, the lady ignored me and walked away. Payless Cars is crap.

Pros: Pros, I never have to rent from them again

Cons: A lot

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Denver no longer has toll booths and has gone totally electronic. This has been a challenge for car rental companies there, but some are taking the opportunity to steal from their customers. Payless Car Rental in one such company. They surcharged us $25 for 20 hours of toll road use Tues (1/19)-Weds(1/20). Other Car Rentals at Denver International charge $8.99 at the very most, or $2.50+ toll fees charged. Most Rental Companies there charge $10-32 for a whole week! E-470 Public Highway Authority made it clear when we asked, that they only charge rental companies the exact toll fees used per car license. What we were charged is unprecedented highway robbery. This is NOT revealed on thier on-line website or at the time of confirmation. Only when you are signing thier papers on site and have no where else to go, do you discover their deceptive practice. We do not wish ill on anyone and want to pay what is fair but this extortion must be stopped.

0
★☆☆☆☆

Denver no longer has toll booths and has gone totally electronic. This has been a challenge for car rental companies there, but some are taking the opportunity to steal from their customers. Payless Car Rental in one such company. They surcharged us $25 for 20 hours of toll road use Tues (1/19)-Weds(1/20). Other Car Rentals at Denver International charge $8.99 at the very most, or $2.50+ toll fees charged. Most Rental Companies there charge $10-32 for a whole week! E-470 Public Highway Authority made it clear when we asked, that they only charge rental companies the exact toll fees used per car license. What we were charged is unprecedented highway robbery. This is NOT revealed on thier on-line website or at the time of confirmation. Only when you are signing thier papers on site and have no where else to go, do you discover their deceptive practice. We do not wish ill on anyone and want to pay what is fair but this extortion must be stopped.

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I rented a car from these idiots. They certainly did NOT tell me there was a $50 charge for toll roads before I rented the car. (I've rented cars over 100 times in the last two years - in some cases I've unknowingly paid for the fast-pass - but at an extra charge of $2 or so - not worth complaining about.)

A month later these jerks billed my VISA card $50 because I took two toll roads. Who knew that there was no method to pay by cash at the toll roads? These asswipes certainly didn't tell me that.

In fact, when I left the building, THEY POINTED ME TOWARD THE TOLL ROADS.

This is certainly a TOTAL conspiracy.

I've rented from Payless over 20 times in the past two years. BUT NEVER AGAIN.

They'll be hearing from my lawyer. I've already reported these scumbags to the BBB.

0
★☆☆☆☆

I rented a car from these idiots. They certainly did NOT tell me there was a $50 charge for toll roads before I rented the car. (I've rented cars over 100 times in the last two years - in some cases I've unknowingly paid for the fast-pass - but at an extra charge of $2 or so - not worth complaining about.)

A month later these jerks billed my VISA card $50 because I took two toll roads. Who knew that there was no method to pay by cash at the toll roads? These asswipes certainly didn't tell me that.

In fact, when I left the building, THEY POINTED ME TOWARD THE TOLL ROADS.

This is certainly a TOTAL conspiracy.

I've rented from Payless over 20 times in the past two years. BUT NEVER AGAIN.

They'll be hearing from my lawyer. I've already reported these scumbags to the BBB.

Pros: ABSOLUTELY NONE

Cons: Scammers

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I am placing a complaint with the BBB because this company does not educate its renters of the toll system in CO and generously assigns fees for violations without an opportunity to rectify the situation. We were unaware that toll roads in CO were unable to be paid by cash and we were never instructed to avoid any certain roads (a toll being one of the first roads you leave from the airport). It is apparent by the paperwork they sent us to illustrate our toll violations, that many other clients (also listed on the paperwork) had a similar situation. If this is such a common issue for the patrons of this company, this fee and how to avoid getting it should have been at least verbalized to us at the time of check-out and not a month later after the fee has been automatically deducted from my account.

0
★☆☆☆☆

I am placing a complaint with the BBB because this company does not educate its renters of the toll system in CO and generously assigns fees for violations without an opportunity to rectify the situation. We were unaware that toll roads in CO were unable to be paid by cash and we were never instructed to avoid any certain roads (a toll being one of the first roads you leave from the airport). It is apparent by the paperwork they sent us to illustrate our toll violations, that many other clients (also listed on the paperwork) had a similar situation. If this is such a common issue for the patrons of this company, this fee and how to avoid getting it should have been at least verbalized to us at the time of check-out and not a month later after the fee has been automatically deducted from my account.

Pros: quick to exchange car with problems

Cons: Poor service and education to consumer

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I just rented for the first time with Payless, on a trip to Denver. I can't praise them enough. I did work to set everything up inn advance, and joined their frequent renter program (run specifically out of Denver; this is different than the larger company one program), and sent in my d/l and credit card information in advance. Billy, their manager, was simply excellent. When I arrived (although the shuttle van was a bit less frequent than some of the others)--the very courteous shuttle driver (who asked whether I needed maps or directions) took me right to the car, and basically all I had to do was initial, start the car, and drive off. Everything was ready. The manager gave an upgrade (the car had only 2500 miles on it!), the rate was incredibly good, and the car ran like a dream for the whole trip. Returning the car was just as much a breeze: no hitches. I will gladly rent from them again.

2
★★★★★

I just rented for the first time with Payless, on a trip to Denver. I can't praise them enough. I did work to set everything up inn advance, and joined their frequent renter program (run specifically out of Denver; this is different than the larger company one program), and sent in my d/l and credit card information in advance. Billy, their manager, was simply excellent. When I arrived (although the shuttle van was a bit less frequent than some of the others)--the very courteous shuttle driver (who asked whether I needed maps or directions) took me right to the car, and basically all I had to do was initial, start the car, and drive off. Everything was ready. The manager gave an upgrade (the car had only 2500 miles on it!), the rate was incredibly good, and the car ran like a dream for the whole trip. Returning the car was just as much a breeze: no hitches. I will gladly rent from them again.

Pros: excellent customer service; tremendous value; great car

Cons: slightly less frequent shuttle service

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Providing affordable car rentals since 1971, while offering everything from economy to luxury cars, along with full-size vans.

 

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