Nelowet

★★☆☆☆
  • 4705 Kingston St

    Denver, CO 80239

    Map & Directions
  • 303-373-2221

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DO NOT USE THIS VENDOR! We have been customers of Nelowet for over 20 years. Customer service has steadily gone down over the last few years. They have slow response times and their equipment is not durable. When you have a serious issue that causes your office workflows to come to a screeching halt, they do not respond in a timely manner to rectify the situation. We changed our copier vendor because of the numerous issues that we continued to have over and over again with their copier machines. We are still under contract for a fax machine. Recently, it started making a terrible clanking noise that could be heard throughout the office. A tech came out and told us that the machine was on it's way out and would probably need to have several parts replaced or would need to be replaced all together. He determined that the drum was defective and they started the process of having it replaced. Another week and a half went by (no word from Nelowet) with this terrible noise and finally the faxes started printing out black and paper jamming. They came out and replaced the drum that day (should have been done from day one). Then the following Monday we came in and had no faxes. The machine failed over the weekend entirely (not surprised due to the noise it made for almost 3 weeks). We are a medical office and this created an unacceptable liability for our practice. We usually have about an inch of faxes for patient results and records that we will never be able to retrieve. We ended up purchasing a new fax machine and their machine is sitting in storage while we pay over $1000 in payments left on the lease. They refuse to let us get out of the contract and expect us to rely on a broken fax machine for another 9 months. Unacceptable business ethics and customer service. Beyond dissatisfied with this business.

1
★☆☆☆☆

DO NOT USE THIS VENDOR! We have been customers of Nelowet for over 20 years. Customer service has steadily gone down over the last few years. They have slow response times and their equipment is not durable. When you have a serious issue that causes your office workflows to come to a screeching halt, they do not respond in a timely manner to rectify the situation. We changed our copier vendor because of the numerous issues that we continued to have over and over again with their copier machines. We are still under contract for a fax machine. Recently, it started making a terrible clanking noise that could be heard throughout the office. A tech came out and told us that the machine was on it's way out and would probably need to have several parts replaced or would need to be replaced all together. He determined that the drum was defective and they started the process of having it replaced. Another week and a half went by (no word from Nelowet) with this terrible noise and finally the faxes started printing out black and paper jamming. They came out and replaced the drum that day (should have been done from day one). Then the following Monday we came in and had no faxes. The machine failed over the weekend entirely (not surprised due to the noise it made for almost 3 weeks). We are a medical office and this created an unacceptable liability for our practice. We usually have about an inch of faxes for patient results and records that we will never be able to retrieve. We ended up purchasing a new fax machine and their machine is sitting in storage while we pay over $1000 in payments left on the lease. They refuse to let us get out of the contract and expect us to rely on a broken fax machine for another 9 months. Unacceptable business ethics and customer service. Beyond dissatisfied with this business.

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DO NOT USE THIS VENDOR! We have been customers of Nelowet for over 20 years. Customer service has steadily gone down over the last few years. They have slow response times and their equipment is not durable. When you have a serious

3
★★★★★

DO NOT USE THIS VENDOR! We have been customers of Nelowet for over 20 years. Customer service has steadily gone down over the last few years. They have slow response times and their equipment is not durable. When you have a serious

.

Awful customer service time after time. Sickly sweet but condescending, rude employees and NO communication to their customer whatsoever. I can't wait for our contract to be over. I would avoid this company if you value customer service.

1
★☆☆☆☆

Awful customer service time after time. Sickly sweet but condescending, rude employees and NO communication to their customer whatsoever. I can't wait for our contract to be over. I would avoid this company if you value customer service.

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Ok, so I should have had them haul it back to their office when they pulled up in a van with the C351 in back.

However, when the tech suggested that a print quality issue was caused by not using the USB port - they were fired.

The machine is now being professionally maintained.

BTW - The C351 has no USB port.

1
★☆☆☆☆

Ok, so I should have had them haul it back to their office when they pulled up in a van with the C351 in back.

However, when the tech suggested that a print quality issue was caused by not using the USB port - they were fired.

The machine is now being professionally maintained.

BTW - The C351 has no USB port.

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I want to thank David C. for writing this review, you have saved me from making a huge mistake for my company. I am glad I decided not to use Nelowet business Machines and Teresa Lehman

1
★☆☆☆☆

I want to thank David C. for writing this review, you have saved me from making a huge mistake for my company. I am glad I decided not to use Nelowet business Machines and Teresa Lehman

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This is a long story and first and foremost, I admit I made a mistake!!!!

As business owners we all know that customer service and satisfaction requires a little flexibility, and that's what this warning is about.

I publish a direct mail piece and recently a client asked me to print and mail tri-fold flyers for them, 25K a week.

The first thing I did was call Teresa @ nelowet being that I had bought a printer from her before without any problems.
She made me feel like she would jump in front of a bus if that's what it took to earn my business (later to find out that she's the bus driver).

I told her that I needed something fast (25K a week), she gave me a price and to shorten this a little I bought it with a high dollar service plan.

A week later it was delivered, Missing the paper deck attachment and being told that the service guy would be back for training and the first major service.

Day one: making copies, black lines appear on copies, service guy w/o major service kit comes and fixes it.
Day three: Out of toner after 8K copies (wouldn't toner be filled before delivery?) toner out of stock need to wait until tomorrow. Service guy comes still no overhaul kit, just toner.

Day five: I get bad news, due to circumstances beyond my control I am not able to do the mailing job.

AGAIN, I am responsible for my own decisions but I do expect a little flexibility with people I do business with. I guess it's that do unto others thing.

I called Teresa and for the first three minutes she was still my best friend until I explained that I needed to return the copier, and of course I would pay for transportation both ways, the little bit of usage that I put on it and for the trouble that I had caused.

That's when she jumped into the bus. She explained that there's a ZERO! (not even up for discussion) return policy on used equipment.
And since I had received holier than thou service (see my first five days and I still don't have paper deck attachment or the needed service) I was an idiot for even asking. At the end of the that conversation she said that she would get back to me the next day.

The next day:
She called like she said she would. She said that she talked to Cathy at IMS and that they would help me market it to the other members for me. I then remarked that I would be paying fees ($1050) for a product the I wouldn't have and I asked again if we could work something out for a return, again offering to pay for all of the expenses and trouble. She again reminded me of the fantastic service and that was the only thing she could do and than shockingly hung up on me.

Today I spoke with a manager at IMS corporate office and she said that she had similar issues with Nelowet and mediation was out of the question.

As of today(a month into it) I have a high speed copier w/o service or the paper dock that I paid for collecting dust in my house. I have a bill for fees from IMS and a negative balance in my trade account and ZERO progress when it comes to them "marketing it for me".

Yes, I would love for this to get to Teresa and have her acknowledge how the lack of flexibility is unreasonable so we could still "work something out".
It would be great but I don't expect it.

1
★☆☆☆☆

This is a long story and first and foremost, I admit I made a mistake!!!!

As business owners we all know that customer service and satisfaction requires a little flexibility, and that's what this warning is about.

I publish a direct mail piece and recently a client asked me to print and mail tri-fold flyers for them, 25K a week.

The first thing I did was call Teresa @ nelowet being that I had bought a printer from her before without any problems.
She made me feel like she would jump in front of a bus if that's what it took to earn my business (later to find out that she's the bus driver).

I told her that I needed something fast (25K a week), she gave me a price and to shorten this a little I bought it with a high dollar service plan.

A week later it was delivered, Missing the paper deck attachment and being told that the service guy would be back for training and the first major service.

Day one: making copies, black lines appear on copies, service guy w/o major service kit comes and fixes it.
Day three: Out of toner after 8K copies (wouldn't toner be filled before delivery?) toner out of stock need to wait until tomorrow. Service guy comes still no overhaul kit, just toner.

Day five: I get bad news, due to circumstances beyond my control I am not able to do the mailing job.

AGAIN, I am responsible for my own decisions but I do expect a little flexibility with people I do business with. I guess it's that do unto others thing.

I called Teresa and for the first three minutes she was still my best friend until I explained that I needed to return the copier, and of course I would pay for transportation both ways, the little bit of usage that I put on it and for the trouble that I had caused.

That's when she jumped into the bus. She explained that there's a ZERO! (not even up for discussion) return policy on used equipment.
And since I had received holier than thou service (see my first five days and I still don't have paper deck attachment or the needed service) I was an idiot for even asking. At the end of the that conversation she said that she would get back to me the next day.

The next day:
She called like she said she would. She said that she talked to Cathy at IMS and that they would help me market it to the other members for me. I then remarked that I would be paying fees ($1050) for a product the I wouldn't have and I asked again if we could work something out for a return, again offering to pay for all of the expenses and trouble. She again reminded me of the fantastic service and that was the only thing she could do and than shockingly hung up on me.

Today I spoke with a manager at IMS corporate office and she said that she had similar issues with Nelowet and mediation was out of the question.

As of today(a month into it) I have a high speed copier w/o service or the paper dock that I paid for collecting dust in my house. I have a bill for fees from IMS and a negative balance in my trade account and ZERO progress when it comes to them "marketing it for me".

Yes, I would love for this to get to Teresa and have her acknowledge how the lack of flexibility is unreasonable so we could still "work something out".
It would be great but I don't expect it.

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