Golden Corral Buffet & Grill

★★★☆☆
39.6198 -104.897
Map and Directions to Golden Corral Buffet & Grill

303-221-5930

5300 Dtc Pkwy Ste 250

Greenwood Vlg, CO

80111

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About Golden Corral Buffet & Grill

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This review is in response to Mary's written complaint above. I would first of all like to apologize for your experience at our new location. I am one of the managers there and was on duty that day. I have already called you personally about what happened and explained everything but I would like also to write something here to explain to the other readers. The little girl's parents requested that they be taken out through a side door. Their meal was refunded and everything resolved to their satisfaction. The sausage was indeed undercooked and the whole batch was removed from the buffet. I had been busy with the little girl's grandmother still sitting at their table to offer any assistance that I could. I know that I was able to resolve the situation with you over the phone Mary and I do thank you for bringing to my attention some of the mistakes we made. We will strive to make everything better as we learn from our mistakes as a new store. I invite you and all other readers here to come try out our great new restaurant.

5
★★★★★

This review is in response to Mary's written complaint above. I would first of all like to apologize for your experience at our new location. I am one of the managers there and was on duty that day. I have already called you personally about what happened and explained everything but I would like also to write something here to explain to the other readers. The little girl's parents requested that they be taken out through a side door. Their meal was refunded and everything resolved to their satisfaction. The sausage was indeed undercooked and the whole batch was removed from the buffet. I had been busy with the little girl's grandmother still sitting at their table to offer any assistance that I could. I know that I was able to resolve the situation with you over the phone Mary and I do thank you for bringing to my attention some of the mistakes we made. We will strive to make everything better as we learn from our mistakes as a new store. I invite you and all other readers here to come try out our great new restaurant.

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ITHE GOLDEN CORRAL THESE COMMENTS WERE REFERRING TO WERE AT THE NEW SHERIDAN COLORADO LOCATION.....NOT ENGLEWOOD COLORADO

was excited about the new Golden Corral moving to Englewood. On Saturday, August 7, 2010 my daughter and grandson and I happily went. We fixed our plates and sat down. (NO TRAYS, WHY?) A mother and her little girl (6 yo maybe) went flying by...mom had her hand over little girl's mouth running to the restroom. In the meantime, my grandson picked up his sausage link and took a bite and SPIT IT OUT on his plate. His mom and I reprimanded him for that (use a napkin). I took a bite of my sausage link and it was absolutely RANCID!! I spit it out in a napkin.

No staff checked on the little girl. I went to the restroom and ask the mom if her daughter was ok. She said she seemed to be sick. The little girl was throwing up her guts. I asked the mom if the little girl had sausage links. She said, "that's exactly what she ate!" I told her about me and my grandson's experience. I asked if there was anything I could do. She said yes, please get her a bag because the little girl was not going to make it to the car. I went out and asked a staff member if I could have a bag because there was a sick little girl in the restroom. She told me SHE WAS ON BREAK!!! (Are you kidding me?) I told another staff member what was going on and about the rancid pork and she got me a bag. I went to check on my grandson and he refused to eat anything else. I talked him into some cereal and milk. A waitress asked me to show her where I got the rancid sausage link. My grandson went with me and we showed her that we got our sausages from two different areas. She called over a supervisor and showed him where my sausage bin was (not my grandsons). I showed the supervisor the second sausage link off my plate and told him to taste it....of course, he wouldn't.

When I returned to my seat (my daughter was so upset with me for getting involved). The mom and little girl came out the restroom and a staff member ushered them out the BACK DOOR!! As the two of them circled the restaurant to their car, passing the window where we were sitting...the restaurant workers should have been ashamed of themselves because of the look on the mom and little girl's faces as they hugged each other and left.

NO ONE offered to help. One employee asked me if she had a mess in the restroom to clean up. I could have slapped her. The LEAST they could have done was to return the ladies money back....not usher them out the back door. The LEAST they could have done was to check on the little girl and mom. The VERY LEAST.

I'm wondering how can you cook a large quantity of RANCID PORK and not smell it? It almost bubbled on my tongue. What was that chef thinking? They have a PA system....and none of the customers were warned they were eating bad pork. Shame on you Golden Corral. SHAME. I will NEVER again eat at this restaurant. New staff, not very well trained, no care for the customers, no decent supervision. SHAME.

Mary Gibson
750 W. Belleview Ave. G3
Englewood, CO 80110

1
★☆☆☆☆

ITHE GOLDEN CORRAL THESE COMMENTS WERE REFERRING TO WERE AT THE NEW SHERIDAN COLORADO LOCATION.....NOT ENGLEWOOD COLORADO

was excited about the new Golden Corral moving to Englewood. On Saturday, August 7, 2010 my daughter and grandson and I happily went. We fixed our plates and sat down. (NO TRAYS, WHY?) A mother and her little girl (6 yo maybe) went flying by...mom had her hand over little girl's mouth running to the restroom. In the meantime, my grandson picked up his sausage link and took a bite and SPIT IT OUT on his plate. His mom and I reprimanded him for that (use a napkin). I took a bite of my sausage link and it was absolutely RANCID!! I spit it out in a napkin.

No staff checked on the little girl. I went to the restroom and ask the mom if her daughter was ok. She said she seemed to be sick. The little girl was throwing up her guts. I asked the mom if the little girl had sausage links. She said, "that's exactly what she ate!" I told her about me and my grandson's experience. I asked if there was anything I could do. She said yes, please get her a bag because the little girl was not going to make it to the car. I went out and asked a staff member if I could have a bag because there was a sick little girl in the restroom. She told me SHE WAS ON BREAK!!! (Are you kidding me?) I told another staff member what was going on and about the rancid pork and she got me a bag. I went to check on my grandson and he refused to eat anything else. I talked him into some cereal and milk. A waitress asked me to show her where I got the rancid sausage link. My grandson went with me and we showed her that we got our sausages from two different areas. She called over a supervisor and showed him where my sausage bin was (not my grandsons). I showed the supervisor the second sausage link off my plate and told him to taste it....of course, he wouldn't.

When I returned to my seat (my daughter was so upset with me for getting involved). The mom and little girl came out the restroom and a staff member ushered them out the BACK DOOR!! As the two of them circled the restaurant to their car, passing the window where we were sitting...the restaurant workers should have been ashamed of themselves because of the look on the mom and little girl's faces as they hugged each other and left.

NO ONE offered to help. One employee asked me if she had a mess in the restroom to clean up. I could have slapped her. The LEAST they could have done was to return the ladies money back....not usher them out the back door. The LEAST they could have done was to check on the little girl and mom. The VERY LEAST.

I'm wondering how can you cook a large quantity of RANCID PORK and not smell it? It almost bubbled on my tongue. What was that chef thinking? They have a PA system....and none of the customers were warned they were eating bad pork. Shame on you Golden Corral. SHAME. I will NEVER again eat at this restaurant. New staff, not very well trained, no care for the customers, no decent supervision. SHAME.

Mary Gibson
750 W. Belleview Ave. G3
Englewood, CO 80110

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