Heritage Cleaners

★★★☆☆
  • 5000 E Hampden Ave

    Denver, CO 80222

    Map & Directions
  • 303-756-7066

About Heritage Cleaners

Personal Services

Personal Services
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I have tried various local dry cleaners over the years, but Heritage has to be the worst (I went to them only b/c I had a coupon). First, they charged me ELEVEN dollars for a cotton sweater with a hood, no special spot treatment or anything. I was literally shocked when they told me the price. Second, the way they handled a mistake on their part was very unprofessional. They told me my stuff would be ready by Friday (dropped off on Monday morning and had a graduation on Sat. morning that I needed it for). I left work early on Friday to make sure I was there before they closed. The guy at the counter acted like I was crazy to think my stuff would be ready on Friday. He said there was "no way" they could have told me it would be ready by Friday, even though that's what my ticket said, and told me to come back on Monday. I guess instead of "the customer is always right," their business model is "the idiot behind the counter is always right, even when they're wrong." It wasn't the mistake they made that bothered me as much as the way they handled it. Zero customer service. I highly recommend that you avoid this place and instead go to CONTINENTAL CLEANERS!!!!!! I have been going to them for years and will never stray again! They charge $1.65 per garment, have a 2 day max turnaround, and do a great job. Very nice people too. Heritage could learn a thing or two about how to run a business from Continental Cleaners.

0
★☆☆☆☆

I have tried various local dry cleaners over the years, but Heritage has to be the worst (I went to them only b/c I had a coupon). First, they charged me ELEVEN dollars for a cotton sweater with a hood, no special spot treatment or anything. I was literally shocked when they told me the price. Second, the way they handled a mistake on their part was very unprofessional. They told me my stuff would be ready by Friday (dropped off on Monday morning and had a graduation on Sat. morning that I needed it for). I left work early on Friday to make sure I was there before they closed. The guy at the counter acted like I was crazy to think my stuff would be ready on Friday. He said there was "no way" they could have told me it would be ready by Friday, even though that's what my ticket said, and told me to come back on Monday. I guess instead of "the customer is always right," their business model is "the idiot behind the counter is always right, even when they're wrong." It wasn't the mistake they made that bothered me as much as the way they handled it. Zero customer service. I highly recommend that you avoid this place and instead go to CONTINENTAL CLEANERS!!!!!! I have been going to them for years and will never stray again! They charge $1.65 per garment, have a 2 day max turnaround, and do a great job. Very nice people too. Heritage could learn a thing or two about how to run a business from Continental Cleaners.

Pros: They cleaned my clothes.

Cons: They are rude and the prices are outrageous

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I'm very happy with the service here. Heritage is a little on the pricy side for dry cleaning, but you can usually get coupons off the back of King Soopers receipts, and I think Heritage has coupons on their website. A two piece lined woman's suit averages $14 before discount. I had a 20% off coupon, but the guy behind the counter actually gave me 30%. My clothes come back looking nice, and they've never lost or ruined anything. They usually ask for at least several days to return items to you, but if you need it back sooner, like the next day, they always accomodate and don't charge extra.

2
★★★★☆

I'm very happy with the service here. Heritage is a little on the pricy side for dry cleaning, but you can usually get coupons off the back of King Soopers receipts, and I think Heritage has coupons on their website. A two piece lined woman's suit averages $14 before discount. I had a 20% off coupon, but the guy behind the counter actually gave me 30%. My clothes come back looking nice, and they've never lost or ruined anything. They usually ask for at least several days to return items to you, but if you need it back sooner, like the next day, they always accomodate and don't charge extra.

Pros: good service

Cons: pricy without a coupon

 

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