I ordered flowers on a Monday as an anniversary gift for my girlfriend. I placed the order online and asked for delivery on a Thursday. By 4:00 on Thursday, my girlfriend had still not received her flowers. I called to check on the status, and after contacting the delivery driver, the gentleman on the phone told me that the flowers would be delivered that day. However, my girlfriend leaves work by 4:15, so I had to call her to ask her to stay at work so she could get her flowers.
The thing that upset me the most is that the gentleman on the phone told me that the delivery was late because "of the short notice" and "because it's a very complicated arrangement." So this is my fault in some way? I've ordered a lot of flowers and MUCH shorter notice than three days with no problems. Also, what makes this arrangement more complicated than any other arrangement? This place is a florist, right? I'd like to think that if there were any concerns with the order, that they would have contacted me to communicate about the difficulties.
Overall, I am unsatisfied with the service I received from this florist. Yes, the flowers arrived as described, but I've gotten much better service from Denver-area florists.
Pros: It's a florist and they sell flowers.
Cons: Service is not good. I paid $14 for delivery and was not happy with the result.
Posted 12/17/08
