Lillian August

★★★☆☆
Home Furnishings & Interior Design company with five premier stores
  • 32 Knight St

    Norwalk, CT 06851

    Map & Directions
  • 203-847-1596

About Lillian August

Hours
Mon-Sat 10-7 Sunday 11-6

Home & Garden

Home & Garden
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Dreadful
Once I placed the order and they took my deposit no one has ever returned my phone calls. I was in the middle of moving so I started calling to get an update (as the sale person promised to provide) on the status of my order. I called every few days for 4 week. NO one ever returned a call and when I would get someone on the phone, I was given misinformation repeated. Promised furniture in 8-10 weeks. Its 12 weeks and still no idea when or if I will get my furniture. Horrible customer service. Even from the manager, Maureen. Amazing they are still in business

1
★☆☆☆☆

Dreadful
Once I placed the order and they took my deposit no one has ever returned my phone calls. I was in the middle of moving so I started calling to get an update (as the sale person promised to provide) on the status of my order. I called every few days for 4 week. NO one ever returned a call and when I would get someone on the phone, I was given misinformation repeated. Promised furniture in 8-10 weeks. Its 12 weeks and still no idea when or if I will get my furniture. Horrible customer service. Even from the manager, Maureen. Amazing they are still in business

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.

I love this store - from their very talented interior designers to their sales associates I found everyone warm and welcoming and very helpful and knowledgeable I don't know how the staff knows so much! I have. Had my 5000 sq ft home done by one of their senior interior designers and she was awesome!!! We will be back and we highly recommend this store!!!! The experience was awesome

5
★★★★★

I love this store - from their very talented interior designers to their sales associates I found everyone warm and welcoming and very helpful and knowledgeable I don't know how the staff knows so much! I have. Had my 5000 sq ft home done by one of their senior interior designers and she was awesome!!! We will be back and we highly recommend this store!!!! The experience was awesome

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.

i found the experience sad and poor. i was very disappointed with the quality of the sales people. they seemed entirely focused on their commissions and not at all on the customer's needs.

1
★☆☆☆☆

i found the experience sad and poor. i was very disappointed with the quality of the sales people. they seemed entirely focused on their commissions and not at all on the customer's needs.

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.

I had the most divine experience here this week. The warehouse is huge but very well organized according to style. A designer was available to help me as needed. They had a huge variety of products and a wide range of prices. Many items were very reasonably priced considering the quality of the products. Loved the rugs. Accessories were fun and would complement a variety of styles. I feel very comfortable in saying that the pieces I selected had a classic style that would last. This is.a store that I can see returning to for years. Customer service was excellent...I was having items shipped out of state...no problem. For design and fine furniture lovers...this is your proverbial candy store.

5
★★★★★

I had the most divine experience here this week. The warehouse is huge but very well organized according to style. A designer was available to help me as needed. They had a huge variety of products and a wide range of prices. Many items were very reasonably priced considering the quality of the products. Loved the rugs. Accessories were fun and would complement a variety of styles. I feel very comfortable in saying that the pieces I selected had a classic style that would last. This is.a store that I can see returning to for years. Customer service was excellent...I was having items shipped out of state...no problem. For design and fine furniture lovers...this is your proverbial candy store.

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.

I will never do business with this company ever again. Their underhanded tactics and misrepresentations display a serious lack of moral character. If Lillian is still alive, she would be horrified to learn that her beloved company has been run into the ground by morons. The price point is very high. So why they would treat their customers with such disrespect, is beyond comprehension. I wonder how they treat their own employees? Avoid this company at all costs. ZERO INTEGRITY!

1
★☆☆☆☆

I will never do business with this company ever again. Their underhanded tactics and misrepresentations display a serious lack of moral character. If Lillian is still alive, she would be horrified to learn that her beloved company has been run into the ground by morons. The price point is very high. So why they would treat their customers with such disrespect, is beyond comprehension. I wonder how they treat their own employees? Avoid this company at all costs. ZERO INTEGRITY!

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0 out of 1 people found this review helpful.

.

Since December of 2010 LA has failed to refund our money for a purchase made contingent on our reviewing our home (NJ) measurements to ensure a proper fit. They were advised both by phone and email that the items would not work and that a refund should be given.

However, since that time immediately following our follow up with LA, we have had to place several calls again to the Norwalk location manager and even company owner. Despite promises, it has been essentially a full three months and our credit card has yet to be refunded.

We have given notice once verbally (this past Friday) and again today (Monday) in email advising that our next step to revise this unsavory business practice will be court.

Unfortunately we love their furntiture and design, but due to our experience with what we consider unethical business practices, we cannot in good faith recommend that anyone consider doing business with this company.

1
★☆☆☆☆

Since December of 2010 LA has failed to refund our money for a purchase made contingent on our reviewing our home (NJ) measurements to ensure a proper fit. They were advised both by phone and email that the items would not work and that a refund should be given.

However, since that time immediately following our follow up with LA, we have had to place several calls again to the Norwalk location manager and even company owner. Despite promises, it has been essentially a full three months and our credit card has yet to be refunded.

We have given notice once verbally (this past Friday) and again today (Monday) in email advising that our next step to revise this unsavory business practice will be court.

Unfortunately we love their furntiture and design, but due to our experience with what we consider unethical business practices, we cannot in good faith recommend that anyone consider doing business with this company.

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0 out of 1 people found this review helpful.

.

awesome experience! Really anyone thinking of designing their home with first class quality and taste should shop here! I had a wonderful experience with my wife and our two small children - the staff kept the kids happy with PAC-Man that they had in their kids playroom and each time we came in our designer nailed our look and exceeded our expectation!

5
★★★★★

awesome experience! Really anyone thinking of designing their home with first class quality and taste should shop here! I had a wonderful experience with my wife and our two small children - the staff kept the kids happy with PAC-Man that they had in their kids playroom and each time we came in our designer nailed our look and exceeded our expectation!

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.

the best experience I have ever had furnishings room - friendly staff - great selection - fair pricing - I recommend it to everyone

5
★★★★★

the best experience I have ever had furnishings room - friendly staff - great selection - fair pricing - I recommend it to everyone

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.

I was loooking for a special lamp to go on my antique table and not only found one but also found another antique to add to my collection. This place has everything. The staff was very nice and attentive and offered free coffee and cookies which was geat since I spent almost the entire afternoon there. I will definitely be back

5
★★★★★

I was loooking for a special lamp to go on my antique table and not only found one but also found another antique to add to my collection. This place has everything. The staff was very nice and attentive and offered free coffee and cookies which was geat since I spent almost the entire afternoon there. I will definitely be back

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.

Wow...I just came from Lillian August in Norwalk I just moved to the area and needed new living room furniture- What beautiful merchandise they have, this was the easiest thing I have ever done. Worked with a wonderful lady who was so helpful - I can't wait for my room to be done!!

5
★★★★★

Wow...I just came from Lillian August in Norwalk I just moved to the area and needed new living room furniture- What beautiful merchandise they have, this was the easiest thing I have ever done. Worked with a wonderful lady who was so helpful - I can't wait for my room to be done!!

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Wife and I love visiting the store- very relaxing atmosphere, helpful staff, quality furnishings. Purchased our dining and living room here a few years back, everything still in great shape. Our designer was really sweet and talented at her job. Highly recommend.

5
★★★★★

Wife and I love visiting the store- very relaxing atmosphere, helpful staff, quality furnishings. Purchased our dining and living room here a few years back, everything still in great shape. Our designer was really sweet and talented at her job. Highly recommend.

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1 out of 1 people found this review helpful.

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I don't know how anyone could comment badly on the customer service. I went in last week and was overwhelmed with the friendliness from every staff member I encountered. The woman who helped me was extremely knowledgeable and it was clear she really knew what she was talking about. Certainly a positive experience, and I will definitely be returning.

5
★★★★★

I don't know how anyone could comment badly on the customer service. I went in last week and was overwhelmed with the friendliness from every staff member I encountered. The woman who helped me was extremely knowledgeable and it was clear she really knew what she was talking about. Certainly a positive experience, and I will definitely be returning.

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1 out of 1 people found this review helpful.

.

Fantastic product assortment, design and staff - we did our entire home and could not be happier! We highly recommend this store

5
★★★★★

Fantastic product assortment, design and staff - we did our entire home and could not be happier! We highly recommend this store

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1 out of 1 people found this review helpful.

.

Terrible customer service from both management and also sales people. Wrong information given and not helpful at all.

1
★☆☆☆☆

Terrible customer service from both management and also sales people. Wrong information given and not helpful at all.

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1 out of 3 people found this review helpful.

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My experience at Lillian August was fabulous! The salesman/designer who helped me did a superb job on my great room, my didning room, and my office. The hospitality and the courtesy was exceptional. I enjoyed the Starbucks coffee--Lillian August treat. My salesman/designer was classy, professional, patient, and well mannered. I recommend it to those who can take the time to chose with good taste!

5
★★★★★

My experience at Lillian August was fabulous! The salesman/designer who helped me did a superb job on my great room, my didning room, and my office. The hospitality and the courtesy was exceptional. I enjoyed the Starbucks coffee--Lillian August treat. My salesman/designer was classy, professional, patient, and well mannered. I recommend it to those who can take the time to chose with good taste!

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1 out of 1 people found this review helpful.

.

I LOVE Lillian August! They have so many different styles to choose from and the Store is such fun to visit.

5
★★★★★

I LOVE Lillian August! They have so many different styles to choose from and the Store is such fun to visit.

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4 out of 4 people found this review helpful.

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Lillian August is by far the best furniture store I have ever shoppped. From one-of-a-kind antiques to quality manufactured new pieces, I have always found the perfect item.

5
★★★★★

Lillian August is by far the best furniture store I have ever shoppped. From one-of-a-kind antiques to quality manufactured new pieces, I have always found the perfect item.

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5 out of 5 people found this review helpful.

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Every room in my home has at least on piece of Lillian August furniture and accessories! Always helpful, high quality and priced right!

5
★★★★★

Every room in my home has at least on piece of Lillian August furniture and accessories! Always helpful, high quality and priced right!

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5 out of 5 people found this review helpful.

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I've been shopping at Lillian August since the early 1990's - loved their first store on Main Street - and I'm a HUGE FAN of their furniture, sales team and the wonderful, distinct atmosphere they create in all of their stores. If you haven't been to their enormous store on Knight Street (down the street from Stew's), I recommend you check it out! Gorgeous line and my kids love the free cookies and drinks they provide on the weekends! It is a little pricey, but then again so is everything else in Fairfield County.

4
★★★★☆

I've been shopping at Lillian August since the early 1990's - loved their first store on Main Street - and I'm a HUGE FAN of their furniture, sales team and the wonderful, distinct atmosphere they create in all of their stores. If you haven't been to their enormous store on Knight Street (down the street from Stew's), I recommend you check it out! Gorgeous line and my kids love the free cookies and drinks they provide on the weekends! It is a little pricey, but then again so is everything else in Fairfield County.

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5 out of 5 people found this review helpful.

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My wife and I come here and have always had a great experience. Quality pieces with a mix of both traditional and modern. Great helpful staff and the best part, very knowledgeable. They really try to work with you and discover what is best for your house!

5
★★★★★

My wife and I come here and have always had a great experience. Quality pieces with a mix of both traditional and modern. Great helpful staff and the best part, very knowledgeable. They really try to work with you and discover what is best for your house!

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3 out of 3 people found this review helpful.

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worst furniture experience. Highend prices, low end service
Takes forever to complete your order. What a joke

1
★☆☆☆☆

worst furniture experience. Highend prices, low end service
Takes forever to complete your order. What a joke

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1 out of 6 people found this review helpful.

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The worst service, you walk in and have great hopes, after searching you begin to realize that it is all junk and over priced at that.

1
★☆☆☆☆

The worst service, you walk in and have great hopes, after searching you begin to realize that it is all junk and over priced at that.

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1 out of 4 people found this review helpful.

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Stylish, but HORRIBLE quality

We bought four dining chairs there a couple of years ago and they began to literally crack and fall apart. I took one to a wood worker for repair and he kept repeating "these are the cheapest quality chairs I have ever seen in all the years I have repaired chairs"--I complained to the store and they glued the one chair back but said they would not refund my money. Now they are all cracking at the seams and literally falling apart before my eyes. I expect high quality from a store that charges as much as they do for their furniture. This is shocking!

1
★☆☆☆☆

Stylish, but HORRIBLE quality

We bought four dining chairs there a couple of years ago and they began to literally crack and fall apart. I took one to a wood worker for repair and he kept repeating "these are the cheapest quality chairs I have ever seen in all the years I have repaired chairs"--I complained to the store and they glued the one chair back but said they would not refund my money. Now they are all cracking at the seams and literally falling apart before my eyes. I expect high quality from a store that charges as much as they do for their furniture. This is shocking!

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1 out of 4 people found this review helpful.

.

Lillian August has changed. They used to be pretty good. But something's happened with the management. The store is filled with incredibly overpriced crap and orders take way too long. Now they have a "Magazine" - Barf! Their salespeople "designers" are hacks. I wonder how many actual REAL Interior Designers they have. I had a newbie helping me. She knew nothing and had no skills at all! Stay away. If you have time and money to waste go there.

1
★☆☆☆☆

Lillian August has changed. They used to be pretty good. But something's happened with the management. The store is filled with incredibly overpriced crap and orders take way too long. Now they have a "Magazine" - Barf! Their salespeople "designers" are hacks. I wonder how many actual REAL Interior Designers they have. I had a newbie helping me. She knew nothing and had no skills at all! Stay away. If you have time and money to waste go there.

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1 out of 4 people found this review helpful.

.

My Lillian August was horrible, not only was the staff unfriendly but also had no clue about design. And then the problems that occurred from delivery and the wrong things shipped and how they handled it was awful and one of the worst experiences in my life.

My advice to everyone do not use them I would rather go to Crate and Barrel for that level of product

1
★☆☆☆☆

My Lillian August was horrible, not only was the staff unfriendly but also had no clue about design. And then the problems that occurred from delivery and the wrong things shipped and how they handled it was awful and one of the worst experiences in my life.

My advice to everyone do not use them I would rather go to Crate and Barrel for that level of product

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1 out of 4 people found this review helpful.

.

Lillian August has some of the most fabulous furniture that I have ever seen! I love to spend a Sunday afternoon walking around this store. Although the prices are a little high, I think finding that "perfect" piece is worth is!!! Staff is a little bit snobby, but if you ask questions they are willing to help. Great big parking lot across the street. The store is pretty big, you can easily spend a couple of hours browsing.

5
★★★★★

Lillian August has some of the most fabulous furniture that I have ever seen! I love to spend a Sunday afternoon walking around this store. Although the prices are a little high, I think finding that "perfect" piece is worth is!!! Staff is a little bit snobby, but if you ask questions they are willing to help. Great big parking lot across the street. The store is pretty big, you can easily spend a couple of hours browsing.

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4 out of 4 people found this review helpful.

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