Best Buy

★★★☆☆
  • 53 Boston Post Rd

    Orange, CT 06477

    Map & Directions
  • 203-795-5730

About Best Buy

Categories
  • Consumer Electronics Stores
  • Computer Hardware
  • Camera Stores
  • Household Appliances
  • Telephone Service
Hours
M-Sa 10am-9pm, Su 10am-8pm
Special Offer
Hot Deals on Electronics

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Specialty Shops and Services
Best Buy Categories
Magnolia Design Center Products
Magnolia Home Theater Products
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    2.8 5
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    .

    Best Buys are great but Orange is horrible... Their people are savvy like most Best Buys but other than that it terrible... they don't take care of the customer right. As I sit here at my computer I am trying for the 6th time to get someone to answer the phone... it rings until it disconnects. They used to let you pick the department you wanted to talk to which was a little bit better. But sometimes no answer and sometimes a hang up. I love best buy... I've been to others. It is the policies and terrible customer care that makes Orange so awful. Don't hate best buy just because of these losers. PS the Geek Squad is awesome other places too, just sometime cruelly under manned. Drives me nuts when great workers are stuck making people wait so long because they need to give quality care and keep everything moving and have no help. Hope it helps.

    1
    ★★☆☆☆

    Best Buys are great but Orange is horrible... Their people are savvy like most Best Buys but other than that it terrible... they don't take care of the customer right. As I sit here at my computer I am trying for the 6th time to get someone to answer the phone... it rings until it disconnects. They used to let you pick the department you wanted to talk to which was a little bit better. But sometimes no answer and sometimes a hang up. I love best buy... I've been to others. It is the policies and terrible customer care that makes Orange so awful. Don't hate best buy just because of these losers. PS the Geek Squad is awesome other places too, just sometime cruelly under manned. Drives me nuts when great workers are stuck making people wait so long because they need to give quality care and keep everything moving and have no help. Hope it helps.

    .

    I will never set foot in Best Buy again!
    Upon purchasing 4 cellular phones, I was convinced to buy a one-year extended warrenty so that if I had a phone problem they could simply replace the phone on the spot and I wouldn't have to wait for the phone to be repaired/replaced via mail. Six months later I returned a defective phone. They said they no longer replaced phones on the spot because they were losing too much money. The phone would have to be sent off for diagnosis. I talked to 4 different people/managers at the store and at their 800 number. All said the same thing. I can see no longer selling the contract, but the ones sold needed to be honored. I am sorry that I did not contact the attorney general at the time.

    PROS:
    CONS: Refused to honor their own extended warrenty

    1
    ★☆☆☆☆

    I will never set foot in Best Buy again!
    Upon purchasing 4 cellular phones, I was convinced to buy a one-year extended warrenty so that if I had a phone problem they could simply replace the phone on the spot and I wouldn't have to wait for the phone to be repaired/replaced via mail. Six months later I returned a defective phone. They said they no longer replaced phones on the spot because they were losing too much money. The phone would have to be sent off for diagnosis. I talked to 4 different people/managers at the store and at their 800 number. All said the same thing. I can see no longer selling the contract, but the ones sold needed to be honored. I am sorry that I did not contact the attorney general at the time.

    PROS:
    CONS: Refused to honor their own extended warrenty

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    .

    I had a coupon for 10 percent for another store to use on a computer which I would have spent at least 1500.00 and they didnt want to match the coupon the other store had to offer. They lost my sale I went to the other place and got a even better deal. You'll never see me walk in there again..bad service

    2
    ★★☆☆☆

    I had a coupon for 10 percent for another store to use on a computer which I would have spent at least 1500.00 and they didnt want to match the coupon the other store had to offer. They lost my sale I went to the other place and got a even better deal. You'll never see me walk in there again..bad service

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    .

    Best Buy definately lives up to it's name! The sales people are a great help. I bought a motorolla car charger for only 10.00 on sale.....There are may new and innovational electronics here..

    5
    ★★★★★

    Best Buy definately lives up to it's name! The sales people are a great help. I bought a motorolla car charger for only 10.00 on sale.....There are may new and innovational electronics here..

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    .

    I first visited this location to buy a DVD player for a Christmas present. The store is huge. I admittedly had a heck of a time finding anything, and there were not many workers around at all. The prices were fair. My only complaint was the lack of service during my visits. It seems that if you're not buying a huge appliance or computer, the workers are not readily available to you.

    4
    ★★★★☆

    I first visited this location to buy a DVD player for a Christmas present. The store is huge. I admittedly had a heck of a time finding anything, and there were not many workers around at all. The prices were fair. My only complaint was the lack of service during my visits. It seems that if you're not buying a huge appliance or computer, the workers are not readily available to you.

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