A Plus Mike's Appliance Svc

★★★★☆

About A Plus Mike's Appliance Svc

Hours
Open Daily 24 Hours, Open Holidays

Home & Garden

Home & Garden
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Prompt, nice and took care of my problem very quickly. He also took the time to explain how to prevent the problem from happening in the future.

2
★★★★★

Prompt, nice and took care of my problem very quickly. He also took the time to explain how to prevent the problem from happening in the future.

.

Saturday morning, spin cycle issues... I called Mike who came right over after completing another job. I ran a quick errand just before he showed up. When I got home, he had fixed the washer and had already left (he left the broken part for my reference). My daughter said he was very nice. I had told him what the problem sounded like on the phone, he diagnosed it accurately and his over-the-phone ballpark was what I was charged.

5
★★★★★

Saturday morning, spin cycle issues... I called Mike who came right over after completing another job. I ran a quick errand just before he showed up. When I got home, he had fixed the washer and had already left (he left the broken part for my reference). My daughter said he was very nice. I had told him what the problem sounded like on the phone, he diagnosed it accurately and his over-the-phone ballpark was what I was charged.

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Mike's Appliance is SMOKE AND MIRRORS folks. BEWARE!!!!!!!\r\nMike was hired to repair a dryer which was not working. He came to our home in South Windsor and did service work. This, mind you, costs me (as the customer) more money because of the ""travel time"" to get here; which is no more than 4 miles... This fee on top of a completely UN-DISCLOSED $60 service-call FEE. \r\nANYWAYS, As soon as he left, our dryer was still not working. We called back right away, we were told by his assistant (and wife, or not wife.. they lied about this fact, telling my spouse and I conflicting facts, kind of weird..) that we would have to wait until the next day for re-service. No problem. Outside of a few morning errands, my wife stays put ALL day, glued to the house for the impending repairman visit. At 4pm, I get home and decide to call for a status on arrival, which was estimated as (after noontime) only to find that they have no ability to come out to our house this day. Why am I calling YOU then Mike, shouldnt you or your wife/non-wife be calling ME????????? \r\nMoving on... The next day, he comes to fix the initial problem, a clogged dryer, and knowing how persistant (and irratated) we've been; charges my wife additional $42 for the half hour to fix what should've been solved initially. Terrible customer service!!! \r\nAngered, I call and talk to Mike directly. This was the most demanding, horrifying ten minute phone call of my life. I simply want to be heard as a customer; I have concerns that are not addressed. Mike would not let me say a word. He kept interrupting my every thought, being very defensive. The fact is, Mike seems like an ok guy, he is just TERRIBLE at business and service!!!!!!!!!! At this point, he has fixed the dryer issue. I find myself having spent $170 to fix a 20 year old dryer. Had I known about the 'smoke and mirrors' fee schedule, I would've gone to Sears and spent that money on a dryer made in this millenium... Call at your own risk!!

0
★☆☆☆☆

Mike's Appliance is SMOKE AND MIRRORS folks. BEWARE!!!!!!!\r\nMike was hired to repair a dryer which was not working. He came to our home in South Windsor and did service work. This, mind you, costs me (as the customer) more money because of the ""travel time"" to get here; which is no more than 4 miles... This fee on top of a completely UN-DISCLOSED $60 service-call FEE. \r\nANYWAYS, As soon as he left, our dryer was still not working. We called back right away, we were told by his assistant (and wife, or not wife.. they lied about this fact, telling my spouse and I conflicting facts, kind of weird..) that we would have to wait until the next day for re-service. No problem. Outside of a few morning errands, my wife stays put ALL day, glued to the house for the impending repairman visit. At 4pm, I get home and decide to call for a status on arrival, which was estimated as (after noontime) only to find that they have no ability to come out to our house this day. Why am I calling YOU then Mike, shouldnt you or your wife/non-wife be calling ME????????? \r\nMoving on... The next day, he comes to fix the initial problem, a clogged dryer, and knowing how persistant (and irratated) we've been; charges my wife additional $42 for the half hour to fix what should've been solved initially. Terrible customer service!!! \r\nAngered, I call and talk to Mike directly. This was the most demanding, horrifying ten minute phone call of my life. I simply want to be heard as a customer; I have concerns that are not addressed. Mike would not let me say a word. He kept interrupting my every thought, being very defensive. The fact is, Mike seems like an ok guy, he is just TERRIBLE at business and service!!!!!!!!!! At this point, he has fixed the dryer issue. I find myself having spent $170 to fix a 20 year old dryer. Had I known about the 'smoke and mirrors' fee schedule, I would've gone to Sears and spent that money on a dryer made in this millenium... Call at your own risk!!

Pros: My Dryer Works

Cons: My blood pressure went THRU THE ROOF!!!

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