Sanremo Bakery & Pastry Shop

★★☆☆☆

About Sanremo Bakery & Pastry Shop

Hours
Mon - Sat, 7am - 6pm; Sun, 7am - 2pm

Food

Food
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Often out of what you want, whether it be French bread, Sicilian bread, brownies, etc. Angel wings are sometimes soggy. Staff could be friendlier.

0
★☆☆☆☆

Often out of what you want, whether it be French bread, Sicilian bread, brownies, etc. Angel wings are sometimes soggy. Staff could be friendlier.

Pros: Food is good.

Cons: Often out of what you want. Could learn a lot about customer service from Stew Leonard's.

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Customer service could be improved. After calling the bakery to reserve a loaf of Sicilian--since it is often out of French or Sicilian bread, if not both, as well as some pastries we like--when we arrived an hour later, a staff person informed me that we had never reserved the loaf of bread, and that they were out of Sicilian bread. When we questioned them about the mishap, instead of offering an apology, a lack of concern was expressed, if not annoyance at us for questioning them about it.

0
★☆☆☆☆

Customer service could be improved. After calling the bakery to reserve a loaf of Sicilian--since it is often out of French or Sicilian bread, if not both, as well as some pastries we like--when we arrived an hour later, a staff person informed me that we had never reserved the loaf of bread, and that they were out of Sicilian bread. When we questioned them about the mishap, instead of offering an apology, a lack of concern was expressed, if not annoyance at us for questioning them about it.

Pros: Bread is good

Cons: Customer service needs improvement. Often the bread you want is not available.

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Just wanted to say we have their pizza almost every friday night and recently we used Sanremo for Catering our sons stag and they did such a great job. The food was excellent. Coming from an Italian family they are never happy haha... No one could say anything but good things about the food, phew. Thank you so much Sanremo Bakery!!!

2
★★★★★

Just wanted to say we have their pizza almost every friday night and recently we used Sanremo for Catering our sons stag and they did such a great job. The food was excellent. Coming from an Italian family they are never happy haha... No one could say anything but good things about the food, phew. Thank you so much Sanremo Bakery!!!

Pros: food is great, family service

Cons: we didn't know they catered until recently

 

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