Q-Gardens Patio & Garden Center

★★★☆☆
  • 1546 Boston Post Rd

    Milford, CT 06460

    Map & Directions
  • 203-874-3796

About Q-Gardens Patio & Garden Center

Hours
Mon - Fri, 9:30am - 8:00pm; Sat - Sun, 8:30am - 9:00pm

Home & Garden

Home & Garden
More choices in Milford:
Resultset_next

Sierra-Cascade Nursery

472-715 Johnson Rd Susanville, CA

Resultset_next

Every Bloomin Thing

705-670 Us Highway 395 E Susanville, CA

2.8235 17
Hi! Sign in to let us know how Q-Gardens Patio & Garden Center was?
Write a Review
.

Rude and horrible customer service. I try to keep business local since I own a small retail business too. Bob and his son will NEVER get my business again and I will advise others to do the same. I was just asking a question on how to

3
★★★★★

Rude and horrible customer service. I try to keep business local since I own a small retail business too. Bob and his son will NEVER get my business again and I will advise others to do the same. I was just asking a question on how to

.

Shockingly rude customer service from\r
Older man in front area of store. (Sales\r
Lady was nice but when his assistance was needed it went down from there) ten years ago purchased a higher end patio set and was not happy with delivery

3
★★★★★

Shockingly rude customer service from\r
Older man in front area of store. (Sales\r
Lady was nice but when his assistance was needed it went down from there) ten years ago purchased a higher end patio set and was not happy with delivery

.

I always like to support local business, but my treatment at the hands of the elderly owners of Q Gardens was quite possibly the worst abuse that I have ever been subjected to by a shop owner . Three weeks ago I walked in there and asked

3
★★★★★

I always like to support local business, but my treatment at the hands of the elderly owners of Q Gardens was quite possibly the worst abuse that I have ever been subjected to by a shop owner . Three weeks ago I walked in there and asked

.

I have bought several things from Q Gardens including furniture, umbrellas, and furniture covers. In the past few years I have spent several thousands with them. However, they are the RUDEST people I have ever encountered. They make you feel like you are inconveniencing them with your business. They are also quite pricey, but are conveniently located and always have what I am looking for. With that said, I will be going out of my way in the future for my outdoor needs. This last time I went in, my husband and I spent $1,600 on 3 umbrella's. When we returned home they did not match the other umbrellas we bought from them last year. The next day we went to exchange them for the correct color and were given a VERY hard time. They were beyond rude and were practically refusing to exchange the items that had never been used and in fact only one was even taken out of the box. It is too bad as this is a small family owned store that has been around for a long time. I would much rather support a business like this and have tried for many years, but cannot reasonably spend my money in a place that does not appreciate my business.

1
★☆☆☆☆

I have bought several things from Q Gardens including furniture, umbrellas, and furniture covers. In the past few years I have spent several thousands with them. However, they are the RUDEST people I have ever encountered. They make you feel like you are inconveniencing them with your business. They are also quite pricey, but are conveniently located and always have what I am looking for. With that said, I will be going out of my way in the future for my outdoor needs. This last time I went in, my husband and I spent $1,600 on 3 umbrella's. When we returned home they did not match the other umbrellas we bought from them last year. The next day we went to exchange them for the correct color and were given a VERY hard time. They were beyond rude and were practically refusing to exchange the items that had never been used and in fact only one was even taken out of the box. It is too bad as this is a small family owned store that has been around for a long time. I would much rather support a business like this and have tried for many years, but cannot reasonably spend my money in a place that does not appreciate my business.

Was this review helpful to you?
Ratings_icons Ratings_icons

.

I wish I didn't have to give even 1 star. As a consumer, I have never been treated so poorly my entire life, i have no clue how these people are still in business. I walked into this hole with my 2 year old daughter who was looking forward to getting some fish for our pond. I approached what looked to be an old man who had a horrible life, and was looking to take it out on his customers, as I was looking for his assistance he looked up at me and said, what's the problem....I replyed, there is none that I know of, but I could use some assistance, he than tells me I'm to busy right now, I will help you later, mind you there was no one in the store but me and my daughter. After waiting like a dummy when I should have left, he came over rudely and lied to me how much the fish were, jacking up the price by $15 bucks, I than went to a young guy at the front of the store who was very helpful in telling me the truth. Disgusting business owners.....buyers beware of rude, and crude service. And yes there prices on everything are jacked up by 2000%. They don't deserve to be in business. If you don't like yourself, or other people you should not own a retail shop, you should have planned your career to work in a morgue.....

1
★☆☆☆☆

I wish I didn't have to give even 1 star. As a consumer, I have never been treated so poorly my entire life, i have no clue how these people are still in business. I walked into this hole with my 2 year old daughter who was looking forward to getting some fish for our pond. I approached what looked to be an old man who had a horrible life, and was looking to take it out on his customers, as I was looking for his assistance he looked up at me and said, what's the problem....I replyed, there is none that I know of, but I could use some assistance, he than tells me I'm to busy right now, I will help you later, mind you there was no one in the store but me and my daughter. After waiting like a dummy when I should have left, he came over rudely and lied to me how much the fish were, jacking up the price by $15 bucks, I than went to a young guy at the front of the store who was very helpful in telling me the truth. Disgusting business owners.....buyers beware of rude, and crude service. And yes there prices on everything are jacked up by 2000%. They don't deserve to be in business. If you don't like yourself, or other people you should not own a retail shop, you should have planned your career to work in a morgue.....

Was this review helpful to you?
Ratings_icons Ratings_icons

.

I wish I could give at least one more star. I am absolutely shocked at all of the negative reviews of this place when I couldn't have had a more positive buying experience from start to finish. First off, if you live in the area you would be crazy to buy a Weber grill anywhere else. They have the full line of grills in all different colors and the knowledgeable staff to go with it. At Home Depot you're getting a cheaper version of the grills and would be lucky to find anyone who knew something about them. Second, they'll assemble and deliver the grill for you for a minimal cost. Third, the customer service is top notch from start to finish. I originally a purchased a Natural Gas grill after getting an estimate from my plumber over the phone that said he could hook it up for $250. After coming out to the site both he and the two plumbers I had subsequently take a look at it said a trench would need to be dug and it would cost well over $1,000. After trying to do whatever I could to make the grill work I finally had to call Q Gardens and see if I could swap it out for a propane one. They did it with no problems at all and no additional charge (other than paying for delivery again which is more than fair) and couldn't have been nicer about it. They have found themselves customers for life. Thank you Bobby, Joe, and the rest of the team there.

5
★★★★★

I wish I could give at least one more star. I am absolutely shocked at all of the negative reviews of this place when I couldn't have had a more positive buying experience from start to finish. First off, if you live in the area you would be crazy to buy a Weber grill anywhere else. They have the full line of grills in all different colors and the knowledgeable staff to go with it. At Home Depot you're getting a cheaper version of the grills and would be lucky to find anyone who knew something about them. Second, they'll assemble and deliver the grill for you for a minimal cost. Third, the customer service is top notch from start to finish. I originally a purchased a Natural Gas grill after getting an estimate from my plumber over the phone that said he could hook it up for $250. After coming out to the site both he and the two plumbers I had subsequently take a look at it said a trench would need to be dug and it would cost well over $1,000. After trying to do whatever I could to make the grill work I finally had to call Q Gardens and see if I could swap it out for a propane one. They did it with no problems at all and no additional charge (other than paying for delivery again which is more than fair) and couldn't have been nicer about it. They have found themselves customers for life. Thank you Bobby, Joe, and the rest of the team there.

Was this review helpful to you?
Ratings_icons Ratings_icons

.

Dear Bobby;
I admire your attempt at managing your bad reviews and offering to remedy any issues. The only remedy is for your parents to retire. Their fatigue with their business is obvious in how they treat their customers and their poor communication through placing inventory on hold is overwhelming. Your mom actually told me, a paying customer seeking a simple delivery date, that I was "full of sh--" when really, she was full of "sh--". She gave me grief over a delivery date when an item was in stock the whole time. Good luck managing your image when all these reviews are consistently negative and consistently address the same issues. I would give you zero stars if that was an option.

Sincerely,
Gail

1
★☆☆☆☆

Dear Bobby;
I admire your attempt at managing your bad reviews and offering to remedy any issues. The only remedy is for your parents to retire. Their fatigue with their business is obvious in how they treat their customers and their poor communication through placing inventory on hold is overwhelming. Your mom actually told me, a paying customer seeking a simple delivery date, that I was "full of sh--" when really, she was full of "sh--". She gave me grief over a delivery date when an item was in stock the whole time. Good luck managing your image when all these reviews are consistently negative and consistently address the same issues. I would give you zero stars if that was an option.

Sincerely,
Gail

Was this review helpful to you?
Ratings_icons Ratings_icons

.

Horrible service, extremely rude. Don't bother to step foot in here. The guys who owned the store must have written the 5-star comment below.

1
★☆☆☆☆

Horrible service, extremely rude. Don't bother to step foot in here. The guys who owned the store must have written the 5-star comment below.

Was this review helpful to you?
Ratings_icons Ratings_icons

.

We recently bought a patio set from Q qardens. We were delighted with the way Bobby dealt with us. You could not have asked for a more patient and Knowledgeable person. I'm sure he has dealt with thousands of customers- he was great with us. Always patient and knowledgeable about the many brands of patio furniture. Even the delivery guys went out their way . Especially, since they had to make two trips due to the fact that we ordered extra chairs. We have since gone and purchased a GREAT looking fire pit and some additional items. It's my impression that they have a great selection and better quality than the big box stores and more affordable pricing than some of their higher priced competitors on route 1 .We are very very happy with our Tropic Tone furniture. Once again -THE SERVICE WAS GREAT!

5
★★★★★

We recently bought a patio set from Q qardens. We were delighted with the way Bobby dealt with us. You could not have asked for a more patient and Knowledgeable person. I'm sure he has dealt with thousands of customers- he was great with us. Always patient and knowledgeable about the many brands of patio furniture. Even the delivery guys went out their way . Especially, since they had to make two trips due to the fact that we ordered extra chairs. We have since gone and purchased a GREAT looking fire pit and some additional items. It's my impression that they have a great selection and better quality than the big box stores and more affordable pricing than some of their higher priced competitors on route 1 .We are very very happy with our Tropic Tone furniture. Once again -THE SERVICE WAS GREAT!

Was this review helpful to you?
Ratings_icons Ratings_icons

.

I have a soft spot for small local businesses, but after my recent experience with Q-Garden, this is one store I will never set foot in again. Q-Garden sold me a defective item and refused to give store credit when I tried to return it, even though I had gone out of my way to ask them about the return policy at the time of purchase. What is more, I have never come across anything like the belligerent rudeness with which the store owner (?) refused my request. Reading the reviews of other customers, this seems to be part of a general pattern. Bobby's plea above speaks for itself. Based on my experience, Q-Garden fully deserves their bad reputation. It is a sad thing to see a local store self-destruct.

1
★☆☆☆☆

I have a soft spot for small local businesses, but after my recent experience with Q-Garden, this is one store I will never set foot in again. Q-Garden sold me a defective item and refused to give store credit when I tried to return it, even though I had gone out of my way to ask them about the return policy at the time of purchase. What is more, I have never come across anything like the belligerent rudeness with which the store owner (?) refused my request. Reading the reviews of other customers, this seems to be part of a general pattern. Bobby's plea above speaks for itself. Based on my experience, Q-Garden fully deserves their bad reputation. It is a sad thing to see a local store self-destruct.

Was this review helpful to you?
Ratings_icons Ratings_icons

.

I went there with my Mom. We both are searching for full patio sets and fire pits. The salesmen were happy to lead us around and flaunt their knowledge and even make sure we were set up with brochures to see the items in full. But as soon as I wanted to write down a name of a table set and get the price written down they were very rude. They probably assumed I was going to try to go buy the same set somewhere else. Which I was not trying to do. I have a hearing issue and had to get them to repeat the items maker several times and they kept walking away and mumbling the name and refused to spell it for me. I told my Mom I thought they were the rudest sales people I have ever come across. I refuse to go there again.

1
★☆☆☆☆

I went there with my Mom. We both are searching for full patio sets and fire pits. The salesmen were happy to lead us around and flaunt their knowledge and even make sure we were set up with brochures to see the items in full. But as soon as I wanted to write down a name of a table set and get the price written down they were very rude. They probably assumed I was going to try to go buy the same set somewhere else. Which I was not trying to do. I have a hearing issue and had to get them to repeat the items maker several times and they kept walking away and mumbling the name and refused to spell it for me. I told my Mom I thought they were the rudest sales people I have ever come across. I refuse to go there again.

Was this review helpful to you?
Ratings_icons Ratings_icons

.

Do you see the one star shaded in? That's only because there is no option for NONE! If I were you, I'd go somewhere else.

I thought I'd patronize a local business and I bought a patio set and even ordered more pieces to go with it. It took almost a year for the additional pieces to arrive and, when they did, they didn't match. When it was over 8 months of waiting, I said I wanted my deposit back and the owner said I could cancel the order but I would NOT get my deposit back. He said I would wait for the furniture and I'd like it. That was it. I will never return there. I should have gone to Home Depot or Lowe's.

1
★☆☆☆☆

Do you see the one star shaded in? That's only because there is no option for NONE! If I were you, I'd go somewhere else.

I thought I'd patronize a local business and I bought a patio set and even ordered more pieces to go with it. It took almost a year for the additional pieces to arrive and, when they did, they didn't match. When it was over 8 months of waiting, I said I wanted my deposit back and the owner said I could cancel the order but I would NOT get my deposit back. He said I would wait for the furniture and I'd like it. That was it. I will never return there. I should have gone to Home Depot or Lowe's.

Was this review helpful to you?
Ratings_icons Ratings_icons

.

Be Very Careful!
Have been buying very small items there for years but first time I bought larger item and needed to return they did not want to show any customer care. The owner walked away from us as soon as we asked that they take an item back.
We're glad he did because we almost bought another $2000.00+ in additional items, so he did us huge favor. We'll never return and found a better store just up the road, so it worked out for us.
Overall the worst experience we've encountered in years.

1
★☆☆☆☆

Be Very Careful!
Have been buying very small items there for years but first time I bought larger item and needed to return they did not want to show any customer care. The owner walked away from us as soon as we asked that they take an item back.
We're glad he did because we almost bought another $2000.00+ in additional items, so he did us huge favor. We'll never return and found a better store just up the road, so it worked out for us.
Overall the worst experience we've encountered in years.

Was this review helpful to you?
Ratings_icons Ratings_icons

0 out of 1 people found this review helpful.

.

This store has a beautiful selection of christmas things especially one of a kind ornaments. During the other seasons you can find summer patio sets and garden supplies. The reason that I gave it a 1 is because the service is absolutely terrible. It is run by a father-son team and neither have much of a personality. You are never greeted with a smile or a thank you upon buying something. The only positive thing about it is the location right on the post road. They are also very expensive.

PROS: Good location nice selection of ornaments
CONS: terrible service, very pricey

1
★☆☆☆☆

This store has a beautiful selection of christmas things especially one of a kind ornaments. During the other seasons you can find summer patio sets and garden supplies. The reason that I gave it a 1 is because the service is absolutely terrible. It is run by a father-son team and neither have much of a personality. You are never greeted with a smile or a thank you upon buying something. The only positive thing about it is the location right on the post road. They are also very expensive.

PROS: Good location nice selection of ornaments
CONS: terrible service, very pricey

Was this review helpful to you?
Ratings_icons Ratings_icons

.

Q gardens really does have a lot of things for your outdoors and general deocrating needs. Their items range really from tacky to tasteful. Stone, plastic, inflatable all cover the types of outdoor deocrations they sell. In the spring, summer, and fall they also carry a small selection of garden plants. Prices tend to be a little higher as with smaller stores but selection, kitch value, can't be matched. Service isn't that great.

3
★★★☆☆

Q gardens really does have a lot of things for your outdoors and general deocrating needs. Their items range really from tacky to tasteful. Stone, plastic, inflatable all cover the types of outdoor deocrations they sell. In the spring, summer, and fall they also carry a small selection of garden plants. Prices tend to be a little higher as with smaller stores but selection, kitch value, can't be matched. Service isn't that great.

Was this review helpful to you?
Ratings_icons Ratings_icons

Review Partner
.

Even though the store has a great variety of one of a kind christmas ornaments, the service is absolutely terrible. It is run by a father-son team and my cat's have more of a personality than they do. You are never greeted with a smile

1
★★☆☆☆

Even though the store has a great variety of one of a kind christmas ornaments, the service is absolutely terrible. It is run by a father-son team and my cat's have more of a personality than they do. You are never greeted with a smile

.

They're selection is not too shabby although there prices are not that cheap. They have a pretty wide assortment of mainly garden decorations. They have all sorts of animals and creatures and benches doen in concrete. They also have

3
★★★★★

They're selection is not too shabby although there prices are not that cheap. They have a pretty wide assortment of mainly garden decorations. They have all sorts of animals and creatures and benches doen in concrete. They also have

Message from Q-Gardens Patio & Garden Center

I has recently come to my attention that we are developing a bad reputation in the online community. I would like to invite any and all satisfied and dissatisfied customers to please feel free to contact me personally at admin@qgardenpatio.com so that I can take care of any problems that may come around before they create an incorrect image of us. I am where the "buck stops" and I am unaware of any of these specific problems from the last few years. For those of you who have never been here before, I ask you to not let a few bad apples spoil the bunch. We have been in business in the same location since 1928 and I am the 4th generation here. We have thousands of customers that are happily satisfied that we think of as our friends. Thanks for the opportunity, Bobby

Articles and Advice

 

Wait, you're the expert.

If you've been to or used Q-Gardens Patio & Garden Center, leave a review.

It's easy, only takes a couple of minutes and you'll help thousands make an informed decision.



Write a Review