Padgett & Sons Towing

★★★☆☆

About Padgett & Sons Towing

Hours
Mon-Fri 8:30am-4:30pm

Automotive

Automotive
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3.0 7
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Excellent professional service. My truck was disabled - they showed up when they said they would and towed to where I requested. No hassle no problems. Highly recommend.

5
★★★★★

Excellent professional service. My truck was disabled - they showed up when they said they would and towed to where I requested. No hassle no problems. Highly recommend.

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VERY unhappy with the service I received when Padgett's was contacted to tow my vehicle. The tow truck driver argued with me as to where to tow my car. I was told that Norwich was too far outside their 'tow zone' and that they could tow my car to a parking lot for the night. No one advised me that this company does not except debit/credit cards; cash only! I had to have someone meet the tow truck to pay him in order to have my car towed. When I called the next day to ask how much it was per mile, I was told $4.75 -- I was charged $75 to tow my car 9 miles (AAA paid for the first 5 miles). No idea where the additional $30 charge came from that is not written on my receipt...

1
★☆☆☆☆

VERY unhappy with the service I received when Padgett's was contacted to tow my vehicle. The tow truck driver argued with me as to where to tow my car. I was told that Norwich was too far outside their 'tow zone' and that they could tow my car to a parking lot for the night. No one advised me that this company does not except debit/credit cards; cash only! I had to have someone meet the tow truck to pay him in order to have my car towed. When I called the next day to ask how much it was per mile, I was told $4.75 -- I was charged $75 to tow my car 9 miles (AAA paid for the first 5 miles). No idea where the additional $30 charge came from that is not written on my receipt...

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if i could give no stars believe me i would, these people are outright scum. they charged me $350 to tow my wrecked car after i was in an accident because i was not present to give them my aaa card, i was in an ambulance on the way to the hospital... they were very unpleasant to deal with and i would never recommend dealing with these scumbags. i can not wait to read these proples response

1
★☆☆☆☆

if i could give no stars believe me i would, these people are outright scum. they charged me $350 to tow my wrecked car after i was in an accident because i was not present to give them my aaa card, i was in an ambulance on the way to the hospital... they were very unpleasant to deal with and i would never recommend dealing with these scumbags. i can not wait to read these proples response

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.

Why do people only tell half of the story and it's usually the half that makes a story sound so rotten. In responce to appalled. He was correct he was not present when he vehicle was towed after he rearended someone because he was not paying attention. He alos took the keys to the vehicle with him. he towing was not the issue, that was only 97.85. It was the storage on the vehicle. AAA will cover a tow to our facilty and then a tow away from our facility if a member is not present if it is done that day. 5 days had pasted before the vehicle was removed. AAA does not cover storage fees that add up.

5
★★★★★

Why do people only tell half of the story and it's usually the half that makes a story sound so rotten. In responce to appalled. He was correct he was not present when he vehicle was towed after he rearended someone because he was not paying attention. He alos took the keys to the vehicle with him. he towing was not the issue, that was only 97.85. It was the storage on the vehicle. AAA will cover a tow to our facilty and then a tow away from our facility if a member is not present if it is done that day. 5 days had pasted before the vehicle was removed. AAA does not cover storage fees that add up.

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0 out of 1 people found this review helpful.

.

It all started when I had to have my car towed because of an issue with the registration. The guy that came to pick the car up was a very nice guy but explained to me that I would not have to pay for the tow since the New London Police Department were the ones who ordered the tow. However when I got there and went to speak to guy inside, who was not the most friendly person to say the least, he informed me that I would have to pay for the tow and confronted the driver that picked me up. Fine. So as we are talking about what it would cost to get my car out he said it would cost $88 for the tow and a storing charge of $24 per day. Due to the fact it was a Monday and the DMV's are not open in Connecticut I asked how much it would cost if I picked up the car first thing Tuesday morning, to which the guy told me $126. Fast forward to Tuesday morning when I went to get the car, he charged me $148.89. Mind you he was then charging me for two days of "storage" for only one. When I attempted to ask why and say that I had asked yesterday how much it would be and he gave me a different quote, the guy interrupted and with a "tow-guy" attitude said in a raised voice, "You didn??t ask me anything!". VERY unprofessional and simply wrong. I will be reporting them to the BBB and all I can say is I hope he takes the extra money I was charged and gets a haircut. If you're asked by the police if you have a tow company you'd prefer, you should ask for anyone but these "guys".

1
★☆☆☆☆

It all started when I had to have my car towed because of an issue with the registration. The guy that came to pick the car up was a very nice guy but explained to me that I would not have to pay for the tow since the New London Police Department were the ones who ordered the tow. However when I got there and went to speak to guy inside, who was not the most friendly person to say the least, he informed me that I would have to pay for the tow and confronted the driver that picked me up. Fine. So as we are talking about what it would cost to get my car out he said it would cost $88 for the tow and a storing charge of $24 per day. Due to the fact it was a Monday and the DMV's are not open in Connecticut I asked how much it would cost if I picked up the car first thing Tuesday morning, to which the guy told me $126. Fast forward to Tuesday morning when I went to get the car, he charged me $148.89. Mind you he was then charging me for two days of "storage" for only one. When I attempted to ask why and say that I had asked yesterday how much it would be and he gave me a different quote, the guy interrupted and with a "tow-guy" attitude said in a raised voice, "You didn??t ask me anything!". VERY unprofessional and simply wrong. I will be reporting them to the BBB and all I can say is I hope he takes the extra money I was charged and gets a haircut. If you're asked by the police if you have a tow company you'd prefer, you should ask for anyone but these "guys".

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1 out of 1 people found this review helpful.

.

I recently had a flat tire so AAA sent someone from Padgett & Sons to attach the donut.

The young man who showed up to my house was extremely polite and in a surprisingly good mood for it being 7 AM.

However, when he tightened the lug nuts, he apparently tightened them so hard that 2 of them broke. I didn't know this until I went to Town Fair Tire to get the tire replaced. Town Fair said they couldn't take the donut off because the lugs would break. They repaired the tire and sent me to Meineke.

Meineke replaced the 2 broken lug nuts and bolts, costing me a little over $100.

Overall, it was a very annoying morning, but Padgett & Sons is going to send me a check for the money so for that, I give them 3 stars.

3
★★★☆☆

I recently had a flat tire so AAA sent someone from Padgett & Sons to attach the donut.

The young man who showed up to my house was extremely polite and in a surprisingly good mood for it being 7 AM.

However, when he tightened the lug nuts, he apparently tightened them so hard that 2 of them broke. I didn't know this until I went to Town Fair Tire to get the tire replaced. Town Fair said they couldn't take the donut off because the lugs would break. They repaired the tire and sent me to Meineke.

Meineke replaced the 2 broken lug nuts and bolts, costing me a little over $100.

Overall, it was a very annoying morning, but Padgett & Sons is going to send me a check for the money so for that, I give them 3 stars.

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1 out of 1 people found this review helpful.

.

padgett and sons are great people i recently broke down on I-95,and needed someone to help me.after calling information the operator sugested several numbers.i chose them. what a blessing.they sent a polite young man who was very sympathetic to my situation.he was very understanding to a nervous mom, and histerical child.after looking at my car he determined it could not be repaired on the spot and offered a tow.my husband spoke with him on the phone and had it towed to inskip in rhode island.they repiared a fuel pump.thank god for people like them.

5
★★★★★

padgett and sons are great people i recently broke down on I-95,and needed someone to help me.after calling information the operator sugested several numbers.i chose them. what a blessing.they sent a polite young man who was very sympathetic to my situation.he was very understanding to a nervous mom, and histerical child.after looking at my car he determined it could not be repaired on the spot and offered a tow.my husband spoke with him on the phone and had it towed to inskip in rhode island.they repiared a fuel pump.thank god for people like them.

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0 out of 1 people found this review helpful.

 

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