Mitchell Volkswagen

★★☆☆☆
  • 51 Albany Turnpike

    Canton, CT 06019

    Map & Directions
  • 800-763-5616

About Mitchell Volkswagen

Categories
  • New Car Dealers
  • Used Car Dealers
Details
  • Volkswagen
Hours
Monday: 08:30 AM - 07:30 PM
Tuesday: 08:30 AM - 07:30 PM
Wednesday: 08:30 AM - 07:30 PM
Thursday: 08:30 AM - 07:30 PM
Friday: 08:30 AM - 06:00 PM
Saturday: 08:30 AM - 05:00 PM
Sunday: Closed

Automotive

Automotive
More choices in Canton:
Resultset_next

Land Rover Farmington Valley

95 Albany Turnpike Canton, CT

Resultset_next

Wilson Dodge Nissan

1530 E Main St Torrington, CT

1.8333 6
Hi! Sign in to let us know how Mitchell Volkswagen was?
Write a Review
.

I have purchased several vehicles from Mitchell's, including my 2012 Touareg TDI. I tow regularly with the vehicle, and after a recent service (which included a firmware flash) my trailer lights stopped working. After checking all the fuses, I went to the dealership to see if they could determine the issue. I was already late for a trip to Maine, and they reluctantly looked at the vehicle after making my sit around for an hour. They couldn't fix it so I had to rent a vehicle to tow my trailer. I left the vehicle with them the following week & they replaced a fuse (in an unmarked location on the passenger side of the vehicle). They blamed an adapter in my vehicle that I don't use for my trailer, and said it wouldn't be covered under warranty (Even though the truck is 14 months old and under 36k miles). They then did me a big favor and only charged my $110! 1/2 of what they said I owed! To change a 50 fuse! I can't imagine how they treat "customers" that bought there $50k vehicle somewhere else!

2
★★☆☆☆

I have purchased several vehicles from Mitchell's, including my 2012 Touareg TDI. I tow regularly with the vehicle, and after a recent service (which included a firmware flash) my trailer lights stopped working. After checking all the fuses, I went to the dealership to see if they could determine the issue. I was already late for a trip to Maine, and they reluctantly looked at the vehicle after making my sit around for an hour. They couldn't fix it so I had to rent a vehicle to tow my trailer. I left the vehicle with them the following week & they replaced a fuse (in an unmarked location on the passenger side of the vehicle). They blamed an adapter in my vehicle that I don't use for my trailer, and said it wouldn't be covered under warranty (Even though the truck is 14 months old and under 36k miles). They then did me a big favor and only charged my $110! 1/2 of what they said I owed! To change a 50 fuse! I can't imagine how they treat "customers" that bought there $50k vehicle somewhere else!

Was this review helpful to you?
Ratings_icons Ratings_icons

.

Big thanks to Rob for spending almost an entire day helping us compare Jettas. My husband and I were planning to lease a new sedan, and after driving 5? 6? maybe more cars, and getting the monthly figures on all of them, it turned out better for us to finance a 2011 Jetta, and own it at the end. Only thing I'd say is the showroom feels really small and crowded...like they parked a bunch of cars in someone's living room.

5
★★★★★

Big thanks to Rob for spending almost an entire day helping us compare Jettas. My husband and I were planning to lease a new sedan, and after driving 5? 6? maybe more cars, and getting the monthly figures on all of them, it turned out better for us to finance a 2011 Jetta, and own it at the end. Only thing I'd say is the showroom feels really small and crowded...like they parked a bunch of cars in someone's living room.

Was this review helpful to you?
Ratings_icons Ratings_icons

.

Extremely difficult service experience working with Seth. Overpriced and suspicious ethics. They failed to recognize that my vehicle was under warranty and tried to charge me for a an expensive repair. It took a second opinion from another dealership to recognize their mistake. Highly recommend you seek service and repairs at another dealership, I have had nothing but headaches dealing with Mitchell VW service department and I ended up having my car towed to another dealership.

1
★☆☆☆☆

Extremely difficult service experience working with Seth. Overpriced and suspicious ethics. They failed to recognize that my vehicle was under warranty and tried to charge me for a an expensive repair. It took a second opinion from another dealership to recognize their mistake. Highly recommend you seek service and repairs at another dealership, I have had nothing but headaches dealing with Mitchell VW service department and I ended up having my car towed to another dealership.

Was this review helpful to you?
Ratings_icons Ratings_icons

.

I had bought parts for may VWs for years at Mitchell. Last summer I was coming home from Boston and stopped at Langan VW in Vernon for an oil filter and some wiper inserts because it was right off the highway. I was surprised how inexpensive it was, so I found some old receipts from Mitchell to compare. Then I looked at some online sources for OEM VW parts (like magauto.com or vwpartsdepartment.com) and found that EVERYTHING I'd bought at Mitchell was marked up 20% OVER the VW retail price. Never again. No wonder they send out coupons for 10% off!

A few weeks later I took my car to Mitchell's service dept because I got a recall notification in the mail, and knew that there would be no charge. The recall had to do with the gas filler tube and the fender liner near it. When they finished the service writer said that they noticed that my car's turbo was failing-for some reason they "said they" did a boost test on it (even though the car ran great and it had nothing to do with the recall). They tried to get me to schedule an appointment for a $2800 turbo replacement "before it goes out and leaves me on the side of the road". I said no thank you, and shook my head laughed as I walked to my car. The week before I had replaced the turbo with a brand new K04 unit, the same as used on the Audi TT Sport. What crooked morons. Don't go near this place!

1
★☆☆☆☆

I had bought parts for may VWs for years at Mitchell. Last summer I was coming home from Boston and stopped at Langan VW in Vernon for an oil filter and some wiper inserts because it was right off the highway. I was surprised how inexpensive it was, so I found some old receipts from Mitchell to compare. Then I looked at some online sources for OEM VW parts (like magauto.com or vwpartsdepartment.com) and found that EVERYTHING I'd bought at Mitchell was marked up 20% OVER the VW retail price. Never again. No wonder they send out coupons for 10% off!

A few weeks later I took my car to Mitchell's service dept because I got a recall notification in the mail, and knew that there would be no charge. The recall had to do with the gas filler tube and the fender liner near it. When they finished the service writer said that they noticed that my car's turbo was failing-for some reason they "said they" did a boost test on it (even though the car ran great and it had nothing to do with the recall). They tried to get me to schedule an appointment for a $2800 turbo replacement "before it goes out and leaves me on the side of the road". I said no thank you, and shook my head laughed as I walked to my car. The week before I had replaced the turbo with a brand new K04 unit, the same as used on the Audi TT Sport. What crooked morons. Don't go near this place!

Was this review helpful to you?
Ratings_icons Ratings_icons

.

I tried to buy a car and they promised me the world to get me in the door. Saw the car i wanted drove it, ordered it and then all of the sudden the price changed by 3k!!! when i asked if this was to alter my payments they said no! Stayt claer read my other reviews for a real VW Dealer!

1
★☆☆☆☆

I tried to buy a car and they promised me the world to get me in the door. Saw the car i wanted drove it, ordered it and then all of the sudden the price changed by 3k!!! when i asked if this was to alter my payments they said no! Stayt claer read my other reviews for a real VW Dealer!

Was this review helpful to you?
Ratings_icons Ratings_icons

.

My husband and I have owned 5 VW cars between the two of us. We are no longer VW owners and Mitchell VW is why.

At one time or another we have brought all of the VW cars that we owned to there service department. It does not matter what we brought it in for, our car was never repaired or serviced the same day. Each and every time the cars had to be kept overnight in order to get the service done. A loaner car was only offered to us on one occassion for this inconvenience, every other time we were told they did not have any. Don't make appointments if you can not honor them.

If you use this service department for maintenance on your car I reccomend that you stay for the car repair. Then they will be forced to get it back to you sometime that same day.

1
★☆☆☆☆

My husband and I have owned 5 VW cars between the two of us. We are no longer VW owners and Mitchell VW is why.

At one time or another we have brought all of the VW cars that we owned to there service department. It does not matter what we brought it in for, our car was never repaired or serviced the same day. Each and every time the cars had to be kept overnight in order to get the service done. A loaner car was only offered to us on one occassion for this inconvenience, every other time we were told they did not have any. Don't make appointments if you can not honor them.

If you use this service department for maintenance on your car I reccomend that you stay for the car repair. Then they will be forced to get it back to you sometime that same day.

Was this review helpful to you?
Ratings_icons Ratings_icons

 

Wait, you're the expert.

If you've been to or used Mitchell Volkswagen, leave a review.

It's easy, only takes a couple of minutes and you'll help thousands make an informed decision.



Write a Review