R&M Automotive

★★☆☆☆
Quality Automotive Parts, Service and Repairs.
  • 172 Kelsey St

    Newington, CT 06111

    Map & Directions
  • 860-667-1605

Automotive

Automotive
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Stay clear of this place. Tom gave me a quote over the phone twice for an oil filter housing gasket and vanos line replacement for my BMW for $333, which I wrote down. Then when they did the job, I called them the next day because I didn't notice the vanos line on the invoice. He said they didn't replace it, and then had "selective amnesia", not remembering anything about it (even though the most recent quote he gave me was like 2 days ago). I'm considering calling the BBB, but they are already rated an F with them; and it's just another scam business getting away with ripping people off.

1
★☆☆☆☆

Stay clear of this place. Tom gave me a quote over the phone twice for an oil filter housing gasket and vanos line replacement for my BMW for $333, which I wrote down. Then when they did the job, I called them the next day because I didn't notice the vanos line on the invoice. He said they didn't replace it, and then had "selective amnesia", not remembering anything about it (even though the most recent quote he gave me was like 2 days ago). I'm considering calling the BBB, but they are already rated an F with them; and it's just another scam business getting away with ripping people off.

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Let me start off by saying- Getting into an accident is stressful enough but once the Dust cleared R & M Was able to fix / repair all damages done to my car with a little extra- I am very appreciative of all the work they have done for me and my Honda Accord- I would like to send a very special Thank you to Ted- (not sure of his last name)
He went above and beyond and to him I would like to extend my deepest thanks as he made sure I was always up to date on the status of my car. I will be returning in the future for any additional work. Please disregard all the negative comments on this site as I have experienced nothing but helpful, polite employees who are willing to go above and beyond to make it right!! :)

5
★★★★★

Let me start off by saying- Getting into an accident is stressful enough but once the Dust cleared R & M Was able to fix / repair all damages done to my car with a little extra- I am very appreciative of all the work they have done for me and my Honda Accord- I would like to send a very special Thank you to Ted- (not sure of his last name)
He went above and beyond and to him I would like to extend my deepest thanks as he made sure I was always up to date on the status of my car. I will be returning in the future for any additional work. Please disregard all the negative comments on this site as I have experienced nothing but helpful, polite employees who are willing to go above and beyond to make it right!! :)

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This place is a rip off, i wish i would have read the report on the BBB, they tell you things need to be repaired on your vehicle, that do not. They tried to SCAM me and it diddnt work! STAY AWAY!!!

1
★☆☆☆☆

This place is a rip off, i wish i would have read the report on the BBB, they tell you things need to be repaired on your vehicle, that do not. They tried to SCAM me and it diddnt work! STAY AWAY!!!

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I did not have a good experience with this shop. They were on a short list of body shops provided to me from the insurance company of the guy who rear-ended me, so I went to them because I thought they would be convenient.

They did not repair my car to the way it was before the accident, and in fact messed a bunch of stuff up.

I ended up incurring an additional $5,000 worth of repair work at a 2nd body shop to fix the shoddy job done by R&M.

They look like they do a better job with tractor trailers than they do with cars, so if you have a rig you might still want to consider them.

2
★★☆☆☆

I did not have a good experience with this shop. They were on a short list of body shops provided to me from the insurance company of the guy who rear-ended me, so I went to them because I thought they would be convenient.

They did not repair my car to the way it was before the accident, and in fact messed a bunch of stuff up.

I ended up incurring an additional $5,000 worth of repair work at a 2nd body shop to fix the shoddy job done by R&M.

They look like they do a better job with tractor trailers than they do with cars, so if you have a rig you might still want to consider them.

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0 out of 1 people found this review helpful.

Business Response:

New Owner My name is Tom Rodjenski and I am the new owner of the business previously called R&M Automotive,now named R&M Auto Services LLC. Having worked for the previous owners I have no idea about "at least they were friendly " or his vehicle repair.I would assume that $5000 worth of repairs to his vehicle at another shop would have warranted some communication from his insurance company of which I have had none. That is what you get on these "professional review sites". I am at the shop every day to service my customers and would welcome the opportunity to discuss "friendlys" repair with him in detail. Thank you Very much
 

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