Safeside Chimney & Duct Clnng

★★☆☆☆
  • 120 Ledyard St

    Hartford, CT 06114

    Map & Directions
  • 860-289-4577

About Safeside Chimney & Duct Clnng

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Hours
Mon-Fri 7am-7:30pm
2.3889 18
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No stars really. They stood me up, and by the way the reviews look they will probably do the same to you.

1
★☆☆☆☆

No stars really. They stood me up, and by the way the reviews look they will probably do the same to you.

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We just recently sold our home , during this process the buyers home inspector gave us a long list of nit picky stuff to fix. Most stuff was easy to do it ourselves (the hubby is handy) but the chimney had more extensive masonry issues that we don't know how to fix. We had 10 days to get this done or closing would be delayed and I already had everything including our new home lined up around this date. I called 3 companies, one didn't show or call , one gave a ridiculous estimate and told me 50 percent deposit and MAYBE they would get it done in 3-5 weeks.
Safeside chimney came out last, gave a price we could live with , and after explaining our situation came out 2 days later and two very nice and very professional men rebuilt our chimney. Looks great , too bad we don't get to enjoy it. Will be using them to clean our chimneys at our new house in spring.

5
★★★★★

We just recently sold our home , during this process the buyers home inspector gave us a long list of nit picky stuff to fix. Most stuff was easy to do it ourselves (the hubby is handy) but the chimney had more extensive masonry issues that we don't know how to fix. We had 10 days to get this done or closing would be delayed and I already had everything including our new home lined up around this date. I called 3 companies, one didn't show or call , one gave a ridiculous estimate and told me 50 percent deposit and MAYBE they would get it done in 3-5 weeks.
Safeside chimney came out last, gave a price we could live with , and after explaining our situation came out 2 days later and two very nice and very professional men rebuilt our chimney. Looks great , too bad we don't get to enjoy it. Will be using them to clean our chimneys at our new house in spring.

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We had Safeside Chimney do a very large job reconstructing two chimneys. The masonry work was good. However, they showed up at our home requesting final payment IN FULL and PROMISED to come back and clean-up the site. What we were left with was two pallets of bricks, chimney flue tiles, hunks of cement on various portions of the chimney and construction debris scattered all over the side yard. In spite of NUMEROUS attempts to have them come back and remove their material and MESS, never heard back. Lesson learned - DO NOT PAY THESE PEOPLE UNTIL YOU ARE COMPLETELY SATISFIED. YOU WILL NEVER HEAR FROM THEM AGAIN

1
★☆☆☆☆

We had Safeside Chimney do a very large job reconstructing two chimneys. The masonry work was good. However, they showed up at our home requesting final payment IN FULL and PROMISED to come back and clean-up the site. What we were left with was two pallets of bricks, chimney flue tiles, hunks of cement on various portions of the chimney and construction debris scattered all over the side yard. In spite of NUMEROUS attempts to have them come back and remove their material and MESS, never heard back. Lesson learned - DO NOT PAY THESE PEOPLE UNTIL YOU ARE COMPLETELY SATISFIED. YOU WILL NEVER HEAR FROM THEM AGAIN

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I am always pleased when I have my chimney serviced by SAFESIDE. The workers are completely professional and courteous. This time I had my air ducts cleaned as well as my Chimney. I thought it would leave a mess but the guys cleaned everything up. I wouldn't have even known they were there. Also, the price was lower than I expected!
I highly recommend them.

2
★★★★★

I am always pleased when I have my chimney serviced by SAFESIDE. The workers are completely professional and courteous. This time I had my air ducts cleaned as well as my Chimney. I thought it would leave a mess but the guys cleaned everything up. I wouldn't have even known they were there. Also, the price was lower than I expected!
I highly recommend them.

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OMG I have never been so motivated to tell the world what horrible people work for this company. I feel compelled to share my story so that what happened to me does not happen to others, All I needed was to have my chimney cleaned but they came with a bill of good and i feel that if you need chimney services in the Fairfield, Stamford, East Hartford, Norwalk, Greenwich or Bridgeport area you really should find someone else!

0
★☆☆☆☆

OMG I have never been so motivated to tell the world what horrible people work for this company. I feel compelled to share my story so that what happened to me does not happen to others, All I needed was to have my chimney cleaned but they came with a bill of good and i feel that if you need chimney services in the Fairfield, Stamford, East Hartford, Norwalk, Greenwich or Bridgeport area you really should find someone else!

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I have a high chimney and in order to be sure, I asked the representative if she needed a description while I was setting up the appointment. She assured me that the "technicians" traveled with everything they needed. Sure enough, after waiting 3 hours, the technician showed up without a 40 foot ladder. I usually only use companies that are referred to me by friends for this type of work, but I received a mailing with a coupon for Safeside and figured I would give them a try. 3 wasted hours later, I am reminded of why I dont use companies like this. Hope this saves you some frustration.

1
★☆☆☆☆

I have a high chimney and in order to be sure, I asked the representative if she needed a description while I was setting up the appointment. She assured me that the "technicians" traveled with everything they needed. Sure enough, after waiting 3 hours, the technician showed up without a 40 foot ladder. I usually only use companies that are referred to me by friends for this type of work, but I received a mailing with a coupon for Safeside and figured I would give them a try. 3 wasted hours later, I am reminded of why I dont use companies like this. Hope this saves you some frustration.

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1 out of 1 people found this review helpful.

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Do NOT USE this company!!! Completely unprofessional!

They "said" they ordered me a pellet stove based on thier last best deal- but obviously they didn't or just didn't want to honor their contract (which I verbally agreed to or else I'd be taking them to court).

I verbally agreed to their written estimate with "Dale" and was trasferred to "Tim" the "pellet stove expert". Anyway "Tim", said I needed a larger fireplace cover and that they were ordering it but it would take 6 weeks. I called after 3, finding it strange that they would special order an item for me even without taking money. I called 2X and didn't get a return call. "Dale" said he would have "TIM" call me to verify that the cover was indeed ordered. Apparently "Tim" is the only person in the entire company that can check the status of an order....

Finally at 6 weeks I called back and not only did they keep me on hold for 15 minutes (after i told the receptionist my name) then the bastards diconnected me!!! When i called back 2x w/in the next 5 minutes the call went straight to voice mail. DO NOT USE THESE PEOPLE!!!!

RUN THE OTHER WAY!!!!! THANKS FOR NOTHING DALE and TIM FROM SAFESIDE CHIMNEY!!! SCAM ARTISTS!!!!

on a happy note, I ended up getting a MUCH better deal at Home Depot.

PS> I tried to file a complaint w/ the BBB, but because there wasn't a financial transaction involved only an indident report can be filed- and that doesn't affect their rating.

If this hasn't deterred you from using them, call the BBB and ask for details on other existing incident reports out there....

And if anyone from this joke of a company ever reads this, all you had to do was tell me that you didn't order the cover. For whatever reason- you forgot- whatever.... you should have told me this when I called 3 weeks into the 6 weeks I waited. It would have been frustrating, yes, but a lot more professional then what you did which was COMPLETELY BLOW ME OFF!!!! YOU GUYS JUST REALLY SUCK AND I REALLY HOPE OTHER PEOPLE CATCH ON TO YOUR SCAM AND DRIVE YOU OUT OF BUSINESS!!!

0
★☆☆☆☆

Do NOT USE this company!!! Completely unprofessional!

They "said" they ordered me a pellet stove based on thier last best deal- but obviously they didn't or just didn't want to honor their contract (which I verbally agreed to or else I'd be taking them to court).

I verbally agreed to their written estimate with "Dale" and was trasferred to "Tim" the "pellet stove expert". Anyway "Tim", said I needed a larger fireplace cover and that they were ordering it but it would take 6 weeks. I called after 3, finding it strange that they would special order an item for me even without taking money. I called 2X and didn't get a return call. "Dale" said he would have "TIM" call me to verify that the cover was indeed ordered. Apparently "Tim" is the only person in the entire company that can check the status of an order....

Finally at 6 weeks I called back and not only did they keep me on hold for 15 minutes (after i told the receptionist my name) then the bastards diconnected me!!! When i called back 2x w/in the next 5 minutes the call went straight to voice mail. DO NOT USE THESE PEOPLE!!!!

RUN THE OTHER WAY!!!!! THANKS FOR NOTHING DALE and TIM FROM SAFESIDE CHIMNEY!!! SCAM ARTISTS!!!!

on a happy note, I ended up getting a MUCH better deal at Home Depot.

PS> I tried to file a complaint w/ the BBB, but because there wasn't a financial transaction involved only an indident report can be filed- and that doesn't affect their rating.

If this hasn't deterred you from using them, call the BBB and ask for details on other existing incident reports out there....

And if anyone from this joke of a company ever reads this, all you had to do was tell me that you didn't order the cover. For whatever reason- you forgot- whatever.... you should have told me this when I called 3 weeks into the 6 weeks I waited. It would have been frustrating, yes, but a lot more professional then what you did which was COMPLETELY BLOW ME OFF!!!! YOU GUYS JUST REALLY SUCK AND I REALLY HOPE OTHER PEOPLE CATCH ON TO YOUR SCAM AND DRIVE YOU OUT OF BUSINESS!!!

Pros: ???

Cons: TIM and DALE

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I have used Safeside several times and I was very pleased with their services. They repaired the chimney for the sale of my first home and they inspected, clean and repaired the chimney of my new home. I referred them to my family and friends and they were very happy with them as well.

2
★★★★★

I have used Safeside several times and I was very pleased with their services. They repaired the chimney for the sale of my first home and they inspected, clean and repaired the chimney of my new home. I referred them to my family and friends and they were very happy with them as well.

Pros: Reliable and knowledgeable

Cons: None

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We were supposed to have a pellet stove installed. They did not show up in the time frame they stated and did not call. After I called to find out their whereabouts I was promised they would come the next day. Well the next day came and went and still no show. When I called again they promised to make it the following week....I don't think I will wait to find out - I am going to find another company to install our stove instead.

1
★☆☆☆☆

We were supposed to have a pellet stove installed. They did not show up in the time frame they stated and did not call. After I called to find out their whereabouts I was promised they would come the next day. Well the next day came and went and still no show. When I called again they promised to make it the following week....I don't think I will wait to find out - I am going to find another company to install our stove instead.

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CALLED TO HAVE MY CHIMNEY CLEANED ON A SATURDAY AND WAS TOLD THEY WOULD BE THERE BETWEEN 8-10 AM TUESDAY I WAITED AND THEN HAD SOMEONE SIT AND WAIT FOR THEM AS I WENT OFF TO SCHOOL. mY SITTER WENT TO WORK AT 2PM AND TOLD ME NO ONE SHOWED I CALLED THEM AND THEY SAID THEY DID NOT EVEN HAVE MY NAME ON THE LIST SO AFTER I GOT HOME AND GOTTEN A CALL FROM THEM THAT I WAS ON THE LIST FOR THE NEXT MONTH AND THEY WOULD BE THERE THEN AND OF COURSE THE WERE A NO SHOW AGAIN NOT EVEN A CALL I WOULD NEVER CALL THEM AGAIN OR EXCEPT ANY SERVICE FROM THEM EVEN IF IT WAS FREE DO NOT TRUST THEM ONLY GAVE A ONE STAR BECAUSEI HAVE TO TO GET THIS PUBLISHED

0
★☆☆☆☆

CALLED TO HAVE MY CHIMNEY CLEANED ON A SATURDAY AND WAS TOLD THEY WOULD BE THERE BETWEEN 8-10 AM TUESDAY I WAITED AND THEN HAD SOMEONE SIT AND WAIT FOR THEM AS I WENT OFF TO SCHOOL. mY SITTER WENT TO WORK AT 2PM AND TOLD ME NO ONE SHOWED I CALLED THEM AND THEY SAID THEY DID NOT EVEN HAVE MY NAME ON THE LIST SO AFTER I GOT HOME AND GOTTEN A CALL FROM THEM THAT I WAS ON THE LIST FOR THE NEXT MONTH AND THEY WOULD BE THERE THEN AND OF COURSE THE WERE A NO SHOW AGAIN NOT EVEN A CALL I WOULD NEVER CALL THEM AGAIN OR EXCEPT ANY SERVICE FROM THEM EVEN IF IT WAS FREE DO NOT TRUST THEM ONLY GAVE A ONE STAR BECAUSEI HAVE TO TO GET THIS PUBLISHED

Pros: UNKNOWN TO ME

Cons: NEVER SHOW UP

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Very happy with the servicemen that came over ... I don`t know much about chimneys but they made me feel at ease and answered all my questions. My husband , who is usually critical of contractors , inspected their work and was very happy with it. We will use them again

5
★★★★★

Very happy with the servicemen that came over ... I don`t know much about chimneys but they made me feel at ease and answered all my questions. My husband , who is usually critical of contractors , inspected their work and was very happy with it. We will use them again

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We had them clean our chimney...which they did fine, but showed up an hour early...for me early is better than late but they give you a window for a reason, they rang our doorbell at 8am.
Next we put a deposit down to have our air ducts cleaned and set up an appointment for a Friday. My husband took off of work and they called us at 10am the day of our appointment to cancel. We gave them the benefit of doubt and rescheduled for the following Friday...they called and confirmed the night before and low and behold the day of our appointment they called 30 minutes before they were supposed to show up and canceled AGAIN! Of course we asked for our deposit back and will definitely not use them ever again. My husband missed work because of these people...don't know how they run a business this way.

1
★☆☆☆☆

We had them clean our chimney...which they did fine, but showed up an hour early...for me early is better than late but they give you a window for a reason, they rang our doorbell at 8am.
Next we put a deposit down to have our air ducts cleaned and set up an appointment for a Friday. My husband took off of work and they called us at 10am the day of our appointment to cancel. We gave them the benefit of doubt and rescheduled for the following Friday...they called and confirmed the night before and low and behold the day of our appointment they called 30 minutes before they were supposed to show up and canceled AGAIN! Of course we asked for our deposit back and will definitely not use them ever again. My husband missed work because of these people...don't know how they run a business this way.

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Great Service ! Talented masons rebuilt our ugly white painted chimney. Very happy . We just bought this home and have tons of other work to do but the chimney was an eyesore , safesides crew transformed the look of our home .....I only wish they did other work besides chimney ....we have a list!

5
★★★★★

Great Service ! Talented masons rebuilt our ugly white painted chimney. Very happy . We just bought this home and have tons of other work to do but the chimney was an eyesore , safesides crew transformed the look of our home .....I only wish they did other work besides chimney ....we have a list!

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I had almost the same experience as Sarah A, but I wasn't notified of the first schedule change until I called after waiting for them to come. They had me down for the wrong day. We had to schedule another appointment a week later to finish the job, and once again they did not show. No call, no show. When I called them on it, the supervisor was somewhat abrupt. I told them not to come back.

1
★☆☆☆☆

I had almost the same experience as Sarah A, but I wasn't notified of the first schedule change until I called after waiting for them to come. They had me down for the wrong day. We had to schedule another appointment a week later to finish the job, and once again they did not show. No call, no show. When I called them on it, the supervisor was somewhat abrupt. I told them not to come back.

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We purchased a pellet stove insert. It finally arrived a few weeks later. They put the stove in and were ready to leave. I asked how it operated since I never owned one. Come to find out, there was no control panel. Didn't get one until two months later. At the end of heating season I got an overheat display. They told me how to reset and was okay for a few more weeks. I started it up a week ago and really didn't seem to push out much heat. I was very disappointed in the Flame stove. I called a different business to have it cleaned properly. I thought that was the problem. Turns out they did a very poor job of installing and ended up costing me a lot more to get all their problem fixed. Turns out one of the blower fans seized up. That was under warranty.
So the bottom line is, the work wasn't done properly. Go somewhere else if you wan't any kind of chimney or stove work done.

1
★☆☆☆☆

We purchased a pellet stove insert. It finally arrived a few weeks later. They put the stove in and were ready to leave. I asked how it operated since I never owned one. Come to find out, there was no control panel. Didn't get one until two months later. At the end of heating season I got an overheat display. They told me how to reset and was okay for a few more weeks. I started it up a week ago and really didn't seem to push out much heat. I was very disappointed in the Flame stove. I called a different business to have it cleaned properly. I thought that was the problem. Turns out they did a very poor job of installing and ended up costing me a lot more to get all their problem fixed. Turns out one of the blower fans seized up. That was under warranty.
So the bottom line is, the work wasn't done properly. Go somewhere else if you wan't any kind of chimney or stove work done.

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.

I actually have no idea if this company actaully does a good job or not since after rescheduling on me 4 times--all at the last minute- after my husband and I had taken time off of work to be home I went with another company. They clearly do not care about customer service. As I said all cancellations were last minute ones and when I asked for speedier rebookings the response was always that it was going to be several weeks before we could rebook. There were never any apologies or quick phone returns. They may do good work but they do not have good customer service.

1
★☆☆☆☆

I actually have no idea if this company actaully does a good job or not since after rescheduling on me 4 times--all at the last minute- after my husband and I had taken time off of work to be home I went with another company. They clearly do not care about customer service. As I said all cancellations were last minute ones and when I asked for speedier rebookings the response was always that it was going to be several weeks before we could rebook. There were never any apologies or quick phone returns. They may do good work but they do not have good customer service.

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.

These guys seem to know what they are doing, but I still do not recommend them. I think they have become too popular and too busy for their own good, and as a result they do not really seem to care about their customers. They kept me waiting for several weeks before coming out to give me an estimate, and when they did it was outrageously expensive (over $2500 for a sweep and new liner installation). My advice is, find a smaller chimney company that will care more about your needs.

2
★★☆☆☆

These guys seem to know what they are doing, but I still do not recommend them. I think they have become too popular and too busy for their own good, and as a result they do not really seem to care about their customers. They kept me waiting for several weeks before coming out to give me an estimate, and when they did it was outrageously expensive (over $2500 for a sweep and new liner installation). My advice is, find a smaller chimney company that will care more about your needs.

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.

Chimney sweeping can appear to be a very ordinary job, but done incorrectly it can lead to a real mess in your home. Not true with Safeside. They were very neat while in our home and they cleaned our chimney so there was no danger of a fire. We called them when we thought we needed an inspection due to possible birds and they spent some time on the phone asking questions and determined that an inspection was not necessary. This saved us a house call for no service. This alone insures we will be a repeat customer.

5
★★★★★

Chimney sweeping can appear to be a very ordinary job, but done incorrectly it can lead to a real mess in your home. Not true with Safeside. They were very neat while in our home and they cleaned our chimney so there was no danger of a fire. We called them when we thought we needed an inspection due to possible birds and they spent some time on the phone asking questions and determined that an inspection was not necessary. This saved us a house call for no service. This alone insures we will be a repeat customer.

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