Verizon Wireless

★★★★☆
  • Westfield Shopping Town

    Meriden, CT 06450

    Map & Directions
  • 203-639-9097

About Verizon Wireless

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  • Cellular Phone Companies
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Home Construction & Remodeling

Home Construction & Remodeling
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3.5 2
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Had a problem with the Verizon store in the mall, last month tried to upgrade my minutes plan from 300 to 900. The girl made a mistake and made it 450 minutes, I told her I needed 900 as I used the phone a lot more with my new job. She said she wasn't sure if she could change it since it was already entered, then said it was all set, and it would be retroactive to the previous month. When the bill came, it was still on 300! Bill was $100 more than it was supposed to be. The customer service line said they could correct it if I sent them a receipt showing 900 minutes, but the incorrect receipt showed 450! Several calls to the store, they kept saying they would fix it but never did. The national customer service line finally corrected my bill and refunded late charges, no thanks to the local store. I have no problem with Verizon the company, but the local branch leaves something to be desired!

2
★★☆☆☆

Had a problem with the Verizon store in the mall, last month tried to upgrade my minutes plan from 300 to 900. The girl made a mistake and made it 450 minutes, I told her I needed 900 as I used the phone a lot more with my new job. She said she wasn't sure if she could change it since it was already entered, then said it was all set, and it would be retroactive to the previous month. When the bill came, it was still on 300! Bill was $100 more than it was supposed to be. The customer service line said they could correct it if I sent them a receipt showing 900 minutes, but the incorrect receipt showed 450! Several calls to the store, they kept saying they would fix it but never did. The national customer service line finally corrected my bill and refunded late charges, no thanks to the local store. I have no problem with Verizon the company, but the local branch leaves something to be desired!

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I use to have Cingular Wireless and their service is absolutely horrible! Verizon is wonderful, they always want to help the customer. I recently lost my cell phone and didn't have the insurance. They were very helpful and gave me lots of options!

I will never use another service provider again. Verizon is the best!

5
★★★★★

I use to have Cingular Wireless and their service is absolutely horrible! Verizon is wonderful, they always want to help the customer. I recently lost my cell phone and didn't have the insurance. They were very helpful and gave me lots of options!

I will never use another service provider again. Verizon is the best!

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