I have an automate AM9 auto start in my Tahoe and after taking the truck in for a repair to a local Chevy dealer in NY, they messed up my unit somehow. Needless to say the dealer wiped their hands clean from dealing with it since it was an aftermarket unit...anyway I called directed electronics and they directed me to a few dealers that had a bit writer to unlock my unit, ended up with Sounds Incredible in CT (glad I did!)
Called Sounds Incredible and spoke to them about it and without hesitation told me that they would help me out.
I dropped my truck off to them and the tech Mark was great told me what happened and fixed it and works perfectly!
Will go see them again to get my girls auto start installed since Sound Incredible reps were/are great!
I can't say enough good things about John and Annie at Sounds Increidble Mobile.
I brought my car into Sounds Incredible for an installation of a new head unit and a satellite radio tuner and antenna, after trying unsuccessfully to have the same equipment installed at competition -- Tweeter across the street.
At Tweeter, the installer was unable to figure out why the satellite radio unit kept failing.
But Annie and her husband John were really smart about diagnosing and ultimately fixing the problem -- the voltage coming from the battery on my car was dipping too low and causing problems with the startup sequence for the head unit and sat radio interface.
They were unfailingly polite, fast, and above all -- smart. They really really know their stuff and clearly love what they do. I highly recommend them.