Turf Realty

★☆☆☆☆

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To be perfectly honest, I would never hire Joyce or Turf Realty, for that matter. This evening we had a pretty discouraging experience at a house showing. My wife and I arrived with our buyer's agent at a house being represented by Turf. This was one of the few showings we'd ever had where it was mandatory for the seller's agent to show us around. It seemed odd, but we shrugged it off, giving Turf the benefit of the doubt. We had never met Joyce before, and when we pulled up, she immediately assumed a condescending posture, assuming we knew nothing about anything. She refuted what she thought we were thinking before we even said it, and I certainly don't think she's a mind reader. During the showing, our agent casually asked if it was a common practice for Turf to show all their houses with an agent present. Our agent was simply being friendly, but Joyce responded with "I've been showing them this way since before you were born," with an acerbic tone of voice to match. Our agent, in her mid thirties and who happens to be a personal friend of ours, was pretty hurt by this comment. She was trying to forget about it throughout the rest of the night.

In conclusion, we're the buyers - how on earth did she expect to sell the house to us with such terrible customer service? I'd like to think that I'm a reasonable guy, and I'd really like to give her the benefit of the doubt. Maybe it was a bad day, or maybe we reminded her of someone. Either something else was going on with her tonight, or she is just very rude. Our first impression caused us to think twice about having anything to do with Turf, and I would advise you to do the same. Then again, maybe you'll have better luck than we did.

0
★☆☆☆☆

To be perfectly honest, I would never hire Joyce or Turf Realty, for that matter. This evening we had a pretty discouraging experience at a house showing. My wife and I arrived with our buyer's agent at a house being represented by Turf. This was one of the few showings we'd ever had where it was mandatory for the seller's agent to show us around. It seemed odd, but we shrugged it off, giving Turf the benefit of the doubt. We had never met Joyce before, and when we pulled up, she immediately assumed a condescending posture, assuming we knew nothing about anything. She refuted what she thought we were thinking before we even said it, and I certainly don't think she's a mind reader. During the showing, our agent casually asked if it was a common practice for Turf to show all their houses with an agent present. Our agent was simply being friendly, but Joyce responded with "I've been showing them this way since before you were born," with an acerbic tone of voice to match. Our agent, in her mid thirties and who happens to be a personal friend of ours, was pretty hurt by this comment. She was trying to forget about it throughout the rest of the night.

In conclusion, we're the buyers - how on earth did she expect to sell the house to us with such terrible customer service? I'd like to think that I'm a reasonable guy, and I'd really like to give her the benefit of the doubt. Maybe it was a bad day, or maybe we reminded her of someone. Either something else was going on with her tonight, or she is just very rude. Our first impression caused us to think twice about having anything to do with Turf, and I would advise you to do the same. Then again, maybe you'll have better luck than we did.

Pros: Well, I'm thinking...

Cons: The whole experience

 

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