Burlington Coat Factory

I purchased an infant car seat from Burlington Coat Factory for my neice's new baby. The next week, before I had given it to my neice, the model was recalled because of a safety malfunction and although this specific car seat's ID number was not on the recall list, my neice was justifiably nervous about using the car seat. She asked that I return it and asked for one of a different brand which Burlington Coat Factory did not carry.

Burlington Coat Factory would not give me a refund for the car seat. I could only get a store credit for the $130. which meant my budget for this gift was absorbed at this store and I wouldn't be able to buy the gift I had promised.

I spoke with the store manager and called their regional sales manager and they refused to refund the car seat. I was stuck, they had my money and would not release it.

Because of this policy, and the cold and inconsiderate way that I was treated by these managers, I will never, ever shop at this store again.

Posted 01/29/08 | Report Abuse

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This store is great. It is not very fancy inside but it is huge and you can get alot of brandname clothing cheaper. They have designer names for a lot less than you would pay in other stores. Some of the stuff is out of date but for kids clothes especially who cares? They have a large plus sized section with hard to find suits and outfits for large people. They also have quite a good shoe section where you can get Nikes for 20 bucks. The infant/toddler sections are huge and they have everything from cribs and clothes to toys.

Posted 07/28/05 | Report Abuse

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