Pioneer Gas & Appliance Co Inc

★★★☆☆
41.311 -73.0974
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203-924-1618

56 Bridgeport Ave

Shelton, CT

06484

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Reviews 1 - 8 of 8.
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I have used Pioneer Gas co. Since purchasing my home in 2006. We inherited them from the previous owners as the tank on the property is rented from them. The service has been way below par. I have run out of gas 5 times. Each time I call after running out I am told it will be anywheres from 3 to 7 days for the delivery! I have even asked that they decrease the expected usage days from 120 to 90 so I don't run out. I don't think they have done so at my request. The office staff is short and rude anytime I contact by phone and they tend to ignore me if I stop into the office. I have even inquired about a gage for the tank. I was told it wasn't an option. The prices have been all over and never seem to coincide with the markets. I am shopping for a new company with better customer service and honest pricing.

2
★★☆☆☆

I have used Pioneer Gas co. Since purchasing my home in 2006. We inherited them from the previous owners as the tank on the property is rented from them. The service has been way below par. I have run out of gas 5 times. Each time I call after running out I am told it will be anywheres from 3 to 7 days for the delivery! I have even asked that they decrease the expected usage days from 120 to 90 so I don't run out. I don't think they have done so at my request. The office staff is short and rude anytime I contact by phone and they tend to ignore me if I stop into the office. I have even inquired about a gage for the tank. I was told it wasn't an option. The prices have been all over and never seem to coincide with the markets. I am shopping for a new company with better customer service and honest pricing.

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.

I just signed up with Pioneer Gas and they have been great. They came and brought our new tank when they said they would. They made a delivery when they said they would. Everyone that I have spoken to at the company are so friendly and helpful. I had so many questions and kept calling, they were always polite and helpfu and answered all of my questions. It is a great friendly company.

5
★★★★★

I just signed up with Pioneer Gas and they have been great. They came and brought our new tank when they said they would. They made a delivery when they said they would. Everyone that I have spoken to at the company are so friendly and helpful. I had so many questions and kept calling, they were always polite and helpfu and answered all of my questions. It is a great friendly company.

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I called Pioneer and contracted with them to provide propane for a newly installed radiant floor heating system. I spoke to two different Pioneer representatives and both representatives promised me a delivery on a specific date/time. I told them if they could not make the agreed upon delivery date/time then please call me and let me know. Both times they did not show and no one contacted me to let me know that they were not coming. I am starting to question whether Pioneer is a real propane gas company or just a shell or front company for some other business purpose. I have always had oil as my main source for heat and none of the oil companies I have ever dealt with in the past and present have been this blantantly incompetent and unprofessional.

1
★☆☆☆☆

I called Pioneer and contracted with them to provide propane for a newly installed radiant floor heating system. I spoke to two different Pioneer representatives and both representatives promised me a delivery on a specific date/time. I told them if they could not make the agreed upon delivery date/time then please call me and let me know. Both times they did not show and no one contacted me to let me know that they were not coming. I am starting to question whether Pioneer is a real propane gas company or just a shell or front company for some other business purpose. I have always had oil as my main source for heat and none of the oil companies I have ever dealt with in the past and present have been this blantantly incompetent and unprofessional.

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I have been with Pioneer for over 4 years and Love their service, except their billing practices. They claim the price per gallon is rated on how much gas I use. Well I have 2 next door neighbors which we have the exact same style house and we've compared billing, but their price per gallon is way lower. While one them is paying $1.99 per gallon my recent bill was $3.21 per gallon ... After my complaint it was lower to $3.01 ... This is what really bothers me about this company. I like to be treated fairly and not abused.

1
★☆☆☆☆

I have been with Pioneer for over 4 years and Love their service, except their billing practices. They claim the price per gallon is rated on how much gas I use. Well I have 2 next door neighbors which we have the exact same style house and we've compared billing, but their price per gallon is way lower. While one them is paying $1.99 per gallon my recent bill was $3.21 per gallon ... After my complaint it was lower to $3.01 ... This is what really bothers me about this company. I like to be treated fairly and not abused.

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This company has been around a long time. They are always so courteous and helpful. Their store is small but they can get any appliance that you want if not in stock. They service what they sell and have reasonable prices.

4
★★★★☆

This company has been around a long time. They are always so courteous and helpful. Their store is small but they can get any appliance that you want if not in stock. They service what they sell and have reasonable prices.

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1 out of 1 people found this review helpful.

Latest reviews from Citysearch.

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Absolutely horrible!! We had a propane tank installed for a new gas stove. It took 3 times for the thing to pass inspection, and we were never notified of the failures. I had to call them to find out why the stove was still not hooked

6
★★★★★

Absolutely horrible!! We had a propane tank installed for a new gas stove. It took 3 times for the thing to pass inspection, and we were never notified of the failures. I had to call them to find out why the stove was still not hooked

.

Around 2:45 PM today (Wednesday, 6/12/2013) a Pioneer Gas and Appliances truck went speeding down the road I live on...I was on the street retrieving mail at the time and held my hands out (palms up) in a gesture as if to ask why the

6
★★★★★

Around 2:45 PM today (Wednesday, 6/12/2013) a Pioneer Gas and Appliances truck went speeding down the road I live on...I was on the street retrieving mail at the time and held my hands out (palms up) in a gesture as if to ask why the

.

These people are horrid. They treat their customers like they're doing you a favor, at best. Right after hurricane Irene, I called in for propane. Power was out, had to go with the stove top for heating water, had no idea of how much propane I had, as there are no guages on these tanks. Have asked for a guage for three years. No response. They put me in as an ""emergency"" trip, though I did not ask for that. They charged me $185.00 for the ""special trip"" because I had more propane than I thought I had. I had NO WARNING that such a charge was even possible. Have called several times. Office staff anywhere from vague to downright snotty. Several messages left for owner to call back, no response. Several noticies that my tank is leaking, no response. I expect that they will take my tank, refuse to refund gas left in it. They've done this before, to other people. I expect that they will keep my deposit. Again, they have a history. \r\nI am a decent customer. I have been a loyal customer, for a very long time. There is just no excuse for them to treat me like this, no way for them to skew or justify it.\r\nStay away from Pioneer Gas!

1
★☆☆☆☆

These people are horrid. They treat their customers like they're doing you a favor, at best. Right after hurricane Irene, I called in for propane. Power was out, had to go with the stove top for heating water, had no idea of how much propane I had, as there are no guages on these tanks. Have asked for a guage for three years. No response. They put me in as an ""emergency"" trip, though I did not ask for that. They charged me $185.00 for the ""special trip"" because I had more propane than I thought I had. I had NO WARNING that such a charge was even possible. Have called several times. Office staff anywhere from vague to downright snotty. Several messages left for owner to call back, no response. Several noticies that my tank is leaking, no response. I expect that they will take my tank, refuse to refund gas left in it. They've done this before, to other people. I expect that they will keep my deposit. Again, they have a history. \r\nI am a decent customer. I have been a loyal customer, for a very long time. There is just no excuse for them to treat me like this, no way for them to skew or justify it.\r\nStay away from Pioneer Gas!

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