Sarah's Nail Studio

★★★★☆
  • 730 Hopmeadow St

    Simsbury, CT 06070

    Map & Directions
  • 860-651-3132

About Sarah's Nail Studio

Details
Hours
Mon - Fri, 9am - 7pm; Sat, 9am - 6pm; Sun, closed
4.0 3
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I've been to nail salons from Maine to Florida and beyond and Sarah's is my preferred salon. Sarah's does get backed up every now and then. Perhaps they are too kind in that they tend not to turn anyone away. Onced or twice I've waited longer than I expected and simply asked them when I should return. No matter the business if your goal is prompt service then appointments are highly recommended.

5
★★★★★

I've been to nail salons from Maine to Florida and beyond and Sarah's is my preferred salon. Sarah's does get backed up every now and then. Perhaps they are too kind in that they tend not to turn anyone away. Onced or twice I've waited longer than I expected and simply asked them when I should return. No matter the business if your goal is prompt service then appointments are highly recommended.

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I have been a fan of Sarah's for a long time but feel that their customer service has slid a bit lately. The location and the look of the salon is great...very relaxing and cozy. The last few times I have been there, I felt that their treatment of customers leaves a little bit to be desired. If you are a "walk-in" be prepared for a possible long wait. Also, make sure you ask them how long your wait will be because they will not inform you of this voluntarily. My daughter and I went in a few weeks ago and waited over an hour for a treatment and were never told how long the wait would be. They then proceeded to take another customer before us who didn't have an appointment. I then complained to the manager who then finally took us. I went there yesterday and they did the same thing to another customer who ultimately stormed out of the salon. Yesterday, I tipped the technician 15% and was made to feel that I was being cheap. After paying him, he copped an attitude and talked in Korean to his neighbor in a very annoyed voice. He then proceeded to give me a very perfunctory massage and walked off without any thankyou. I'm not sure what's going on at Sarah's but it not was the relaxing, enjoyable day I had hoped for. I was very disappointed.

2
★★☆☆☆

I have been a fan of Sarah's for a long time but feel that their customer service has slid a bit lately. The location and the look of the salon is great...very relaxing and cozy. The last few times I have been there, I felt that their treatment of customers leaves a little bit to be desired. If you are a "walk-in" be prepared for a possible long wait. Also, make sure you ask them how long your wait will be because they will not inform you of this voluntarily. My daughter and I went in a few weeks ago and waited over an hour for a treatment and were never told how long the wait would be. They then proceeded to take another customer before us who didn't have an appointment. I then complained to the manager who then finally took us. I went there yesterday and they did the same thing to another customer who ultimately stormed out of the salon. Yesterday, I tipped the technician 15% and was made to feel that I was being cheap. After paying him, he copped an attitude and talked in Korean to his neighbor in a very annoyed voice. He then proceeded to give me a very perfunctory massage and walked off without any thankyou. I'm not sure what's going on at Sarah's but it not was the relaxing, enjoyable day I had hoped for. I was very disappointed.

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I love going to Sarah's! I have been going there since they opened 3-4 years ago. I highly recommend them. Besides my nails I have had pedicures done. They do alot more than just nails and pedicures though. The prices are a little higher than what you might find in Southwick or Westfield, but well worth it! Also worth the drive to Simsbury. Sarah does my nails, but all the girls there are great. Sarah just opened up another salon on Rt. 44 in Avon.

5
★★★★★

I love going to Sarah's! I have been going there since they opened 3-4 years ago. I highly recommend them. Besides my nails I have had pedicures done. They do alot more than just nails and pedicures though. The prices are a little higher than what you might find in Southwick or Westfield, but well worth it! Also worth the drive to Simsbury. Sarah does my nails, but all the girls there are great. Sarah just opened up another salon on Rt. 44 in Avon.

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