Tri City Heating And Cooling

★★★★☆
  • 20 Furniture Row

    Milford, CT 06460

    Map & Directions
  • 203-303-5700

3.5333 15
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Run away from this company! If I could give them negative stars I would. Horrible from beginning to end.

Signed the $11K for a whole-house generator, which included 3 years of free maintenance, with the sales rep in early December 2012 who assured me the install would be completed within one month and the whole process would take two days. Tri-City scheduled two installation dates, both of which were cancelled the day of the appointment because the units werent in stock. Why I wasnt told until the day of remains a mystery, and this resulted in my being away from my work for both days. The generator was finally put into place not installed mind you in February. I then called the installation manager every day for a week to schedule the installation, and every time I was told by an assistant that he was out of the office, so I left voicemail messages that he never returned. As a last resort I called the salesman, and sure enough the installation manager finally returned my call saying Im sorry I forgot about you. He also told me he was in the office when I called and that he had left me messages; a blatant lie because there were none at either my home or office. He lied, the assistant lied.

He the scheduled the walkthrough with the electrician for March 15th, the transfer switch installation on the 18th, followed by the propane tank on the 19th (three more days away from my office). He also scheduled my Towns inspection for March 15. I advised him that the connection between the unit and the gas line was rusted. I called the installation manager the week before these appointments to confirm, and he told me the electrician was all set. However the Town inspection had failed but they had already been out to fix it (looked like they painted over the rusty connection), and the follow up inspection was scheduled for the 21st, delaying the propane tank installation. The walkthrough with the electrician went fine, but the day of the switch installation, he left me a voicemail that he couldnt make it. Another wasted day away from my office. After finally e-mailing Seamus advising that I would have to involve the BBB and / or the Connecticut Attrorneys General, the owner, and several phone calls and follow ups by me, Tri-City finally showed up to finish the installation. Fortunately, I was able to schedule the propane tank installation for the same day, because when they got there, they said that the connection was not installed properly, so Tri-City had to come back to fix it. Nightmare. The unit was finally up and running in APRIL of 2013.

Now I have tried to schedule the first years free maintenance, and yet again Tri-City scheduled two appointments, both of which were cancelled the day of. I tried calling Seamus to have this rectified, but no one from Tri-City has ever returned my calls.

Do not use this company. Horrific customer service, non-responsive management, and lying staff. Once they have your money, you are nothing to them.

1
★☆☆☆☆

Run away from this company! If I could give them negative stars I would. Horrible from beginning to end.

Signed the $11K for a whole-house generator, which included 3 years of free maintenance, with the sales rep in early December 2012 who assured me the install would be completed within one month and the whole process would take two days. Tri-City scheduled two installation dates, both of which were cancelled the day of the appointment because the units werent in stock. Why I wasnt told until the day of remains a mystery, and this resulted in my being away from my work for both days. The generator was finally put into place not installed mind you in February. I then called the installation manager every day for a week to schedule the installation, and every time I was told by an assistant that he was out of the office, so I left voicemail messages that he never returned. As a last resort I called the salesman, and sure enough the installation manager finally returned my call saying Im sorry I forgot about you. He also told me he was in the office when I called and that he had left me messages; a blatant lie because there were none at either my home or office. He lied, the assistant lied.

He the scheduled the walkthrough with the electrician for March 15th, the transfer switch installation on the 18th, followed by the propane tank on the 19th (three more days away from my office). He also scheduled my Towns inspection for March 15. I advised him that the connection between the unit and the gas line was rusted. I called the installation manager the week before these appointments to confirm, and he told me the electrician was all set. However the Town inspection had failed but they had already been out to fix it (looked like they painted over the rusty connection), and the follow up inspection was scheduled for the 21st, delaying the propane tank installation. The walkthrough with the electrician went fine, but the day of the switch installation, he left me a voicemail that he couldnt make it. Another wasted day away from my office. After finally e-mailing Seamus advising that I would have to involve the BBB and / or the Connecticut Attrorneys General, the owner, and several phone calls and follow ups by me, Tri-City finally showed up to finish the installation. Fortunately, I was able to schedule the propane tank installation for the same day, because when they got there, they said that the connection was not installed properly, so Tri-City had to come back to fix it. Nightmare. The unit was finally up and running in APRIL of 2013.

Now I have tried to schedule the first years free maintenance, and yet again Tri-City scheduled two appointments, both of which were cancelled the day of. I tried calling Seamus to have this rectified, but no one from Tri-City has ever returned my calls.

Do not use this company. Horrific customer service, non-responsive management, and lying staff. Once they have your money, you are nothing to them.

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Run away from this company! If I could give them negative stars I would. Horrible from beginning to end.\r
\r
Signed the $11K for a whole-house generator, which included 3 years of free maintenance, with the sales rep in early December

3
★★★★★

Run away from this company! If I could give them negative stars I would. Horrible from beginning to end.\r
\r
Signed the $11K for a whole-house generator, which included 3 years of free maintenance, with the sales rep in early December

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Steer clear of this company. Would not support the POS they installed at my home after the compressor went on the unit. I guess they work with the h. chepot now. They make a great couple.

3
★★★★★

Steer clear of this company. Would not support the POS they installed at my home after the compressor went on the unit. I guess they work with the h. chepot now. They make a great couple.

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Unfortunately, this company continues to disappoint. The started off great. Many people have said professional and clean... I agree. I met with Ron, a sales rep for TCHC. He sold me on a new heating and AC unit to replace my old octopus

3
★★★★★

Unfortunately, this company continues to disappoint. The started off great. Many people have said professional and clean... I agree. I met with Ron, a sales rep for TCHC. He sold me on a new heating and AC unit to replace my old octopus

.

Been using Tri City for 25 years. Anytime I had any issues I called and they took care of it immediately. Excellent service!

5
★★★★★

Been using Tri City for 25 years. Anytime I had any issues I called and they took care of it immediately. Excellent service!

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We used Tricity for years and thought they were amazing. The workers where always professional and we received good, if not great, service. The problem with Tricity is that once you have a problem with them, you are treated in a rude and unprofessional manner. The head of customer service has a lot to learn about how to talk and treat customers. It took weeks to get someone to call me back about the problem we were having (the problem was caused by Tricity) and the head of customer service refused to even listen to me and basically told me to go away. I left several messages for the owner, Sheamus and never received a call back. I spoke to a friend who I had recommended to Tricity and she had similar problems with customer service. Everything is great as long as things are running smoothly. But once you have a problem, they will not work with you to resolve the issue. After my experience with them, I would strongly recommend using another vendor.

1
★☆☆☆☆

We used Tricity for years and thought they were amazing. The workers where always professional and we received good, if not great, service. The problem with Tricity is that once you have a problem with them, you are treated in a rude and unprofessional manner. The head of customer service has a lot to learn about how to talk and treat customers. It took weeks to get someone to call me back about the problem we were having (the problem was caused by Tricity) and the head of customer service refused to even listen to me and basically told me to go away. I left several messages for the owner, Sheamus and never received a call back. I spoke to a friend who I had recommended to Tricity and she had similar problems with customer service. Everything is great as long as things are running smoothly. But once you have a problem, they will not work with you to resolve the issue. After my experience with them, I would strongly recommend using another vendor.

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My Experience recently when converting from oil to gas was excellent! I decided to use Tri-City after several people I know recommended their services and of course after meeting with their Sales person Jonathan. His presentation during my buying process was extremely professional and the price very fair. \r
My Husband and I wanted to go with a high efficiency gas furnace and get rid of our ancient oil furnace and he was very knowledgable in recommeding a system that was fitting to our home and comfort needs. \r
When it came down to the installation the technicians involved were really likable, professional, gentleman. I was relieved to have such great workers in my home!\r
Everything went smoothly and their work was neat and quality workmanship for sure. I would highly recommend this company to anyone I know !!!!!!!!!!

2
★★★★★

My Experience recently when converting from oil to gas was excellent! I decided to use Tri-City after several people I know recommended their services and of course after meeting with their Sales person Jonathan. His presentation during my buying process was extremely professional and the price very fair. \r
My Husband and I wanted to go with a high efficiency gas furnace and get rid of our ancient oil furnace and he was very knowledgable in recommeding a system that was fitting to our home and comfort needs. \r
When it came down to the installation the technicians involved were really likable, professional, gentleman. I was relieved to have such great workers in my home!\r
Everything went smoothly and their work was neat and quality workmanship for sure. I would highly recommend this company to anyone I know !!!!!!!!!!

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Had a really great experience with this company. The tech who came out to service the furnace was very friendly and courteous. They were neatly dressed and wore booties so not to track any dirt on my new hardwood floors. They did performed a heating tune up for only $99 which I thought was a great price for the service. the office even called ahead to let me know when he was coming over to my house becuase I work and needed to meet the tech during the window of time they gave me. Great Service overall!!

4
★★★★☆

Had a really great experience with this company. The tech who came out to service the furnace was very friendly and courteous. They were neatly dressed and wore booties so not to track any dirt on my new hardwood floors. They did performed a heating tune up for only $99 which I thought was a great price for the service. the office even called ahead to let me know when he was coming over to my house becuase I work and needed to meet the tech during the window of time they gave me. Great Service overall!!

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.

my family has been using tri-city for over 20 years and not once did we ever get bad service.they are a grade A business in every aspect and these current reviews i'm sure aren't by disgruntled customers but by disgruntled competitors who have no idea how to keep up with tri-citys 100% guaranteed customer satisfaction.

5
★★★★★

my family has been using tri-city for over 20 years and not once did we ever get bad service.they are a grade A business in every aspect and these current reviews i'm sure aren't by disgruntled customers but by disgruntled competitors who have no idea how to keep up with tri-citys 100% guaranteed customer satisfaction.

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Through a Home Depot solisitation, I had Tri-City come to my new home for PM or "preventative maintenance". The $89 price seemed too hard to pass up but the technician recommended $1,800 of real PM and I did not bite, but called my trusted AC contractor who told me that they would come the distance to my new home. They found a wire deliberately disconnected so that my unit would not have worked come the first summer heat wave. Do NOT fall for this sham.

1
★☆☆☆☆

Through a Home Depot solisitation, I had Tri-City come to my new home for PM or "preventative maintenance". The $89 price seemed too hard to pass up but the technician recommended $1,800 of real PM and I did not bite, but called my trusted AC contractor who told me that they would come the distance to my new home. They found a wire deliberately disconnected so that my unit would not have worked come the first summer heat wave. Do NOT fall for this sham.

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After reading such positive reviews, I was surprised when my overall experience with Tri-City ended up being very disappointing. Once the money changed hands, so did the customer service, which another reviewer described as 'deplorable' -- I'd say that is exactly the right choice of word. What a shame.

1
★☆☆☆☆

After reading such positive reviews, I was surprised when my overall experience with Tri-City ended up being very disappointing. Once the money changed hands, so did the customer service, which another reviewer described as 'deplorable' -- I'd say that is exactly the right choice of word. What a shame.

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0 out of 1 people found this review helpful.

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At Tri City we take these reviews very seriously, if you find that you are not satisfied with our services please call our office at 203-874-8279 or contact us through our website and a comfort specialist will be happy to help you. I appreciate your business.\r
\r
Sincerely,\r
Seamus

2
★★★★★

At Tri City we take these reviews very seriously, if you find that you are not satisfied with our services please call our office at 203-874-8279 or contact us through our website and a comfort specialist will be happy to help you. I appreciate your business.\r
\r
Sincerely,\r
Seamus

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@ A.B - We care about you at Tri City. If for any reason you are not happy, please contact our office and we would be happy to resolve your concerns. Our customers are the bloodline of our business!

Seamus Warakomski
Owner

5
★★★★★

@ A.B - We care about you at Tri City. If for any reason you are not happy, please contact our office and we would be happy to resolve your concerns. Our customers are the bloodline of our business!

Seamus Warakomski
Owner

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Tri City is like a chop of central air. my central air still vibrates and sounds terrible and they tell me that the cover isn't on right. they have no idea what they are doing and when you complain, they do nothing to fix it. don't ever use them.

1
★☆☆☆☆

Tri City is like a chop of central air. my central air still vibrates and sounds terrible and they tell me that the cover isn't on right. they have no idea what they are doing and when you complain, they do nothing to fix it. don't ever use them.

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0 out of 1 people found this review helpful.

.

Worst customer service of all time. They make promises to call you back and they never do. When you call in with a complaint, they promise to address the situation. Their idea of addressing the situation is ignoring the problem hoping that you will either forget about it or just grow tired of them and stop calling (when you do call, they grow frustrated with you, as if the problem is your fault). It took a full week and my calling everyday to schedule an appointment to have them install a gas boiler. I couldn't believe I was calling them nonstop to basically employ them. Getting a certificate of insurance was like pulling teeth. Again left a voice-mail for the contact person, after calling her 3 times and never receiving a phone call back, I decided to call for a 4th and final time. To my surprise, the rep picked up and sounded very annoyed. After telling them that I would not let anyone inside of my house with a certificate of insurance, she sent me a copy of the certificate. It only took forever to get a certificate. They are also misleading on the type of contractors they hire to complete a job but I got over that! Their pricing is decent if you fight with them and negotiate hardcore. But outside of that, I have no idea how they remain in business with subpar customer service.

0
★☆☆☆☆

Worst customer service of all time. They make promises to call you back and they never do. When you call in with a complaint, they promise to address the situation. Their idea of addressing the situation is ignoring the problem hoping that you will either forget about it or just grow tired of them and stop calling (when you do call, they grow frustrated with you, as if the problem is your fault). It took a full week and my calling everyday to schedule an appointment to have them install a gas boiler. I couldn't believe I was calling them nonstop to basically employ them. Getting a certificate of insurance was like pulling teeth. Again left a voice-mail for the contact person, after calling her 3 times and never receiving a phone call back, I decided to call for a 4th and final time. To my surprise, the rep picked up and sounded very annoyed. After telling them that I would not let anyone inside of my house with a certificate of insurance, she sent me a copy of the certificate. It only took forever to get a certificate. They are also misleading on the type of contractors they hire to complete a job but I got over that! Their pricing is decent if you fight with them and negotiate hardcore. But outside of that, I have no idea how they remain in business with subpar customer service.

Cons: Rude, give you the runaround

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