Clachko, Betsy H, Md - Center For Advanced Pediatrics

★★★☆☆
  • 761 Main Ave 103

    Norwalk, CT 06851

    Map & Directions
  • 203-229-2000

About Clachko, Betsy H, Md - Center For Advanced Pediatrics

Hours
Mon-Fri 8am-5pm

Health & Medical

Health & Medical
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This place has some of the top pediatricians around the area and practice really up to date medicine. I have read some of the reviews and although I too have experienced some tough moments with the office staff, I think they have heard the issues and have tried hard to make improvements. I understand how difficult insurance and payment can be (I'm in the medical field too) and it is hard even for me to understand my insurance! My office only is open from 9-5 and it is an administrative nightmare, I can't imagine how hard a place that provides so many services can be perfect all the time. I think it says a lot that as a fellow physician I chose to take my 3 children to Advanced Pediatrics. Try not to let some of these reviews sway you away from a place that really is trying to be a lot of things to a lot of different people.

4
★★★★☆

This place has some of the top pediatricians around the area and practice really up to date medicine. I have read some of the reviews and although I too have experienced some tough moments with the office staff, I think they have heard the issues and have tried hard to make improvements. I understand how difficult insurance and payment can be (I'm in the medical field too) and it is hard even for me to understand my insurance! My office only is open from 9-5 and it is an administrative nightmare, I can't imagine how hard a place that provides so many services can be perfect all the time. I think it says a lot that as a fellow physician I chose to take my 3 children to Advanced Pediatrics. Try not to let some of these reviews sway you away from a place that really is trying to be a lot of things to a lot of different people.

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I have been taking my kids to see Dr Dobos since 2003. I have seen the office grow to what it is today. Unfortunately, what has really grown is their greed. No longer does this practice care about their patients, they only care about money. If they are truly about "advanced pediatrics" then they should advance to 2013-2014 and provide accountable care. We were seen for the same problem (infection) 3 times with no results. At the last visit, Dr Newport threw up her hands and said, "there is nothing more we can do for you." What kind of doctor is that? She didn't even try to help. She didn't do any tests or do a culture. My poor daughter was almost in tears as she walked out. The only thing they were sure to do was immediately bill our insurance for this visit. How can they justify payment for no services rendered? It is also important to note that they charge for "after hours" visits even when you go through urgicare which they claim there are no additional charges for and "emergency service/walk-in" supposedly when they see you immediately through urgicare. I have NEVER been seen immediately at this office yet they charge my insurance for it. Is that insurance fraud? Stay away from this office!

1
★☆☆☆☆

I have been taking my kids to see Dr Dobos since 2003. I have seen the office grow to what it is today. Unfortunately, what has really grown is their greed. No longer does this practice care about their patients, they only care about money. If they are truly about "advanced pediatrics" then they should advance to 2013-2014 and provide accountable care. We were seen for the same problem (infection) 3 times with no results. At the last visit, Dr Newport threw up her hands and said, "there is nothing more we can do for you." What kind of doctor is that? She didn't even try to help. She didn't do any tests or do a culture. My poor daughter was almost in tears as she walked out. The only thing they were sure to do was immediately bill our insurance for this visit. How can they justify payment for no services rendered? It is also important to note that they charge for "after hours" visits even when you go through urgicare which they claim there are no additional charges for and "emergency service/walk-in" supposedly when they see you immediately through urgicare. I have NEVER been seen immediately at this office yet they charge my insurance for it. Is that insurance fraud? Stay away from this office!

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Business Response:

We aim to provide comprehensive pediatric care during hours when other pediatric offices are closed. Urgent care is an alternative to the emergency room which charges way more than an after hours charge. In order to be able to offer hours 365 days a year and from 9 am to 9 pm everyday, we have to provide ways to be compensated for our availability. Urgent care is not IMMEDIATE CARE. We see patients in the order they come and/or based on how sick they are. Some patients abuse this system and utilize urgent care for chronic problems, taking up more time than is usually scheduled. We are totally open to other ideas and constructive criticism on how we can maintain the kind of availability we offer while still being compensated enough to keep our doors open in these extremely difficult financial times.
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Dr Moore is a wonderful doctor, I like her very much. However the Office staff particulary on reception are rude and unhelpful. It is impossible to call this practise to make appointments you spend forever going around automated messages and it is impossible to get to speak to a human being. Very frustrating, and such a shame as when you eventually get to see the doctor Dr Moore and all her nurses are excellent.

3
★★★☆☆

Dr Moore is a wonderful doctor, I like her very much. However the Office staff particulary on reception are rude and unhelpful. It is impossible to call this practise to make appointments you spend forever going around automated messages and it is impossible to get to speak to a human being. Very frustrating, and such a shame as when you eventually get to see the doctor Dr Moore and all her nurses are excellent.

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his office is the worse, and Dr. Marconi is the worst doctor, she is rude, mean, and she thinks she's the best, she doesn't care about your child health she only cares about your money pocket, Please don't go there, is the most awful experience

1
★☆☆☆☆

his office is the worse, and Dr. Marconi is the worst doctor, she is rude, mean, and she thinks she's the best, she doesn't care about your child health she only cares about your money pocket, Please don't go there, is the most awful experience

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.

I agree with the assessment that the doctors are very good, but the office staff is terrible. They are rude, and worse, completely incompetent. Even if you are a patient they won't give you a sick appointment, but make you wait with non-patient urgent care patients so that they can charge your insurance company more $. We get incorrect billing statements all the time! And it takes hours on the phone to straighten it out. No human ever picks up the phone or returns phone messages left. The front desk staff is rude. The last time I was there, months ago, the front desk woman ignored me while she complained about her divorce on the phone for 5 minutes. Unbelievable. It's a shame, because the doctors there and the medical staff, including PAs and nurses are outstanding. Truly, some of the best, kindest, smartest,most capable doctors ever. I'm very upset to have to leave the practice, but I am done with the mess that is the office.

3
★★★☆☆

I agree with the assessment that the doctors are very good, but the office staff is terrible. They are rude, and worse, completely incompetent. Even if you are a patient they won't give you a sick appointment, but make you wait with non-patient urgent care patients so that they can charge your insurance company more $. We get incorrect billing statements all the time! And it takes hours on the phone to straighten it out. No human ever picks up the phone or returns phone messages left. The front desk staff is rude. The last time I was there, months ago, the front desk woman ignored me while she complained about her divorce on the phone for 5 minutes. Unbelievable. It's a shame, because the doctors there and the medical staff, including PAs and nurses are outstanding. Truly, some of the best, kindest, smartest,most capable doctors ever. I'm very upset to have to leave the practice, but I am done with the mess that is the office.

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.

This office is the worse, and Dr. Marconi is the worst doctor, she is rude, mean, and she thinks she's the best, someone needs to put her in her place, and the other doctor are all scare of her, I don't know why, they charge you copays for visits that the insurance company doesn't require, so that shows how much the care about the money, take your kids somewhere else if you really care for them.

1
★☆☆☆☆

This office is the worse, and Dr. Marconi is the worst doctor, she is rude, mean, and she thinks she's the best, someone needs to put her in her place, and the other doctor are all scare of her, I don't know why, they charge you copays for visits that the insurance company doesn't require, so that shows how much the care about the money, take your kids somewhere else if you really care for them.

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1 out of 1 people found this review helpful.

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Some good doctors. Office staff has been very rude to us. Average wait time has been around 1.5 - 2 hours for us. Scheduling an appointment or changing an appointment has been way too difficult since they generally don't return a call after voicemails has been left. They have lost my child's chart many times. Leaving the practice.

1
★☆☆☆☆

Some good doctors. Office staff has been very rude to us. Average wait time has been around 1.5 - 2 hours for us. Scheduling an appointment or changing an appointment has been way too difficult since they generally don't return a call after voicemails has been left. They have lost my child's chart many times. Leaving the practice.

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2 out of 2 people found this review helpful.

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The biggest comaplaint I have about this office is that they are unreliable as far as calling people back to make appointments. I once had to call for a week straight to get my daughter a follow-up appointment for an illness and finally I just spoke to the receptionist and complained and within five minute the scheduler called me. The other problem is that even with an appointment I find myself (and my 19-month old daughter) waiting AT LEAST 45 minutes to an hour to be seen. As far as our Dr. is concerned, Dr. Moore has always been very pleasant and I only really use that office because if her, otherwise I would have left already.

4
★★★★☆

The biggest comaplaint I have about this office is that they are unreliable as far as calling people back to make appointments. I once had to call for a week straight to get my daughter a follow-up appointment for an illness and finally I just spoke to the receptionist and complained and within five minute the scheduler called me. The other problem is that even with an appointment I find myself (and my 19-month old daughter) waiting AT LEAST 45 minutes to an hour to be seen. As far as our Dr. is concerned, Dr. Moore has always been very pleasant and I only really use that office because if her, otherwise I would have left already.

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2 out of 2 people found this review helpful.

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I can understand some of the comments here as this place is a large practice that is trying to be very comprehensive in their care. I would trade the inconveniences for the care we get from Dr. Moore. She is one of the most available doctors I have ever met. She goes way out of the way for us. The problem becomes when she isn't available, and although I think she tries to be there, she can't be all the time! I know that the practice is trying to make things better in the areas they need improvement. I hope they do because I plan to have more children and would always love Dr. Moore to be part of our family.

5
★★★★★

I can understand some of the comments here as this place is a large practice that is trying to be very comprehensive in their care. I would trade the inconveniences for the care we get from Dr. Moore. She is one of the most available doctors I have ever met. She goes way out of the way for us. The problem becomes when she isn't available, and although I think she tries to be there, she can't be all the time! I know that the practice is trying to make things better in the areas they need improvement. I hope they do because I plan to have more children and would always love Dr. Moore to be part of our family.

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0 out of 1 people found this review helpful.

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We took my son here one night when he was a year old. I waited 3 hours while other 'injured' patients went before us. Just because my son is not screaming bloody murder doesn't mean that what is wrong with him should be triaged last. I also felt that I was given outdated medical advice after comparing my experience with another highly educated doctor. All in all I was slightly disappointed. I suppose if you feel your child's situation is not life or death and you just want to avoid the ER all together then you could come here. But if you want the very best care, then go elsewhere.

2
★★☆☆☆

We took my son here one night when he was a year old. I waited 3 hours while other 'injured' patients went before us. Just because my son is not screaming bloody murder doesn't mean that what is wrong with him should be triaged last. I also felt that I was given outdated medical advice after comparing my experience with another highly educated doctor. All in all I was slightly disappointed. I suppose if you feel your child's situation is not life or death and you just want to avoid the ER all together then you could come here. But if you want the very best care, then go elsewhere.

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1 out of 1 people found this review helpful.

.

My son just had a hugr abscess and we visited urgent care. It was a pleasure not to go to er. We watched tv in their awesoe urgent room ,received intravenous antibiotics and were done in 1 1/2 hours. Francis was awesome with my son, what a great friendly team!

5
★★★★★

My son just had a hugr abscess and we visited urgent care. It was a pleasure not to go to er. We watched tv in their awesoe urgent room ,received intravenous antibiotics and were done in 1 1/2 hours. Francis was awesome with my son, what a great friendly team!

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0 out of 1 people found this review helpful.

More about Clachko, Betsy H, Md - Center For Advanced Pediatrics

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