Camille Bridal

★★★★☆
  • 30 la Salle Rd

    Hartford, CT 06105

    Map & Directions
  • 860-233-1203

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Never again! I have badmouthed them to no end and hope it finds them. And I've been waiting to write this review (which I will copy and paste on every wedding website known to man).

My initial trip to Camille was a fairly pleasant one - my maid-of-honor and I went to see a dress I'd seen online and desperately wanted to try. Camille was the location closest to me (but still almost an hour away)...I should have heeded the reviews/warnings of others. I bought the dress on the spot (HAPPY DAY), leaving a LARGE 50% deposit, agreeing I'd return in December for measurements and to place the order. My consultant was wonderful but she left the store shortly thereafter. This was in the summer of 2010.

I received a call in November of the same year while I was on vacation stating I needed to go to the store immediately to be measured. Mind you, I was across the country for a week+ and there was no way I could get there. The story I got was this: the designer and the store had ended their "contract," for lack of a better word, and the store would no longer be able to order my dress after the end of the month. I asked what would happen if I couldn't make it there prior? The store couldn't order my dress and I'd lose my deposit. Excuse me? I almost had a heart attack. The owner, whose name I'll leave out though other reviews have mentioned her, was granted an extension into the month of December to order my gown. Fair enough. It was ordered and I was told it would be four months.

I waited and waited and waited...somewhere into April I reached out to the store asking about my dress. She stated it would be shipped on a specific day about a week out from my phone call. I gave it a few weeks before I called again. ??Yeah, it's here.? Thanks for the phone call!

Now ?? in the midst of all this I shopped for bridesmaids dresses, again with my maid-of-honor only. I saw the one I wanted online. Camille carried the line (After Six) and offered my girls a 15% discount because I'd purchased my gown there but they didn't have the particular style dress I was interested in. I could only find the dress at one location...my m-o-h and I tried it elsewhere and once we decided upon it, I phoned Camille Bridal in an effort to save my girls some money. They'd previously told me they could measure the girls and place the bridesmaid dress order with no problem. While on the phone, the young lady looked up the dress for me, acknowledged they could place the order without having a sample there. I inquired as to what the price would be with their 15% discount ?? she said she couldn't provide me with any prices over the phone. ??But I'm an hour away...I already purchased my gown there.? Nope, she wasn't allowed to provide a price over the phone. ??You will have to come into the store.? She literally blew a sale of TWELVE (yes, twelve) bridesmaids dresses! Thank you, Bancroft Bridal in Feeding Hills, MA for both honoring a 15% discount and ordering my beautiful sunrise (orange), cocktail-length dresses.

Back to April of this year when my dress came in, I drove down with my m-o-h and her mom (my mom passed six years ago), tried it on...it was HUGE but that didn't phase me in the least. Alterations to make something smaller are more of a blessing in my eyes! The consultant was helpful, I paid the remaining balance, and she suggested I ship the dress for a mere $30 versus paying a couple hundred in sales tax. Done deal. I provided them with my new mailing address and they would ship it the next day. A few days pass...almost a week later I wrote an e-mail to the store requesting the tracking number for the package as it hadn't arrived. They immediately called me stating it had been delivered. ??Not to me!? Turns out they don't ship to P.O. boxes so they took it upon themselves to ship to my old address, our vacant/on-the-market home in Springfield, MA (not the best city to have a package sitting outside for an extended period of time) instead of calling for a new address in the same town as our P.O. box. I was terrified...I cried in horror that my best would either a.) be destroyed or b.) be gone (visualized somebody selling it for $50 on the street or more on eBay). My best friend floored it to the house and called me. I was already en route but SOBBING. The box was there. The dress was in it. My $2,000 gown had made it through rain sitting at our front door in its box for almost a week and been untouched. Camille called me repeatedly to see if I'd received the dress (funny how they call only when they need to cover their you-know-what). I never answered. I hope this review does me some justice. Thanks for nothing, Camille Bridal Couture...

1
★☆☆☆☆

Never again! I have badmouthed them to no end and hope it finds them. And I've been waiting to write this review (which I will copy and paste on every wedding website known to man).

My initial trip to Camille was a fairly pleasant one - my maid-of-honor and I went to see a dress I'd seen online and desperately wanted to try. Camille was the location closest to me (but still almost an hour away)...I should have heeded the reviews/warnings of others. I bought the dress on the spot (HAPPY DAY), leaving a LARGE 50% deposit, agreeing I'd return in December for measurements and to place the order. My consultant was wonderful but she left the store shortly thereafter. This was in the summer of 2010.

I received a call in November of the same year while I was on vacation stating I needed to go to the store immediately to be measured. Mind you, I was across the country for a week+ and there was no way I could get there. The story I got was this: the designer and the store had ended their "contract," for lack of a better word, and the store would no longer be able to order my dress after the end of the month. I asked what would happen if I couldn't make it there prior? The store couldn't order my dress and I'd lose my deposit. Excuse me? I almost had a heart attack. The owner, whose name I'll leave out though other reviews have mentioned her, was granted an extension into the month of December to order my gown. Fair enough. It was ordered and I was told it would be four months.

I waited and waited and waited...somewhere into April I reached out to the store asking about my dress. She stated it would be shipped on a specific day about a week out from my phone call. I gave it a few weeks before I called again. ??Yeah, it's here.? Thanks for the phone call!

Now ?? in the midst of all this I shopped for bridesmaids dresses, again with my maid-of-honor only. I saw the one I wanted online. Camille carried the line (After Six) and offered my girls a 15% discount because I'd purchased my gown there but they didn't have the particular style dress I was interested in. I could only find the dress at one location...my m-o-h and I tried it elsewhere and once we decided upon it, I phoned Camille Bridal in an effort to save my girls some money. They'd previously told me they could measure the girls and place the bridesmaid dress order with no problem. While on the phone, the young lady looked up the dress for me, acknowledged they could place the order without having a sample there. I inquired as to what the price would be with their 15% discount ?? she said she couldn't provide me with any prices over the phone. ??But I'm an hour away...I already purchased my gown there.? Nope, she wasn't allowed to provide a price over the phone. ??You will have to come into the store.? She literally blew a sale of TWELVE (yes, twelve) bridesmaids dresses! Thank you, Bancroft Bridal in Feeding Hills, MA for both honoring a 15% discount and ordering my beautiful sunrise (orange), cocktail-length dresses.

Back to April of this year when my dress came in, I drove down with my m-o-h and her mom (my mom passed six years ago), tried it on...it was HUGE but that didn't phase me in the least. Alterations to make something smaller are more of a blessing in my eyes! The consultant was helpful, I paid the remaining balance, and she suggested I ship the dress for a mere $30 versus paying a couple hundred in sales tax. Done deal. I provided them with my new mailing address and they would ship it the next day. A few days pass...almost a week later I wrote an e-mail to the store requesting the tracking number for the package as it hadn't arrived. They immediately called me stating it had been delivered. ??Not to me!? Turns out they don't ship to P.O. boxes so they took it upon themselves to ship to my old address, our vacant/on-the-market home in Springfield, MA (not the best city to have a package sitting outside for an extended period of time) instead of calling for a new address in the same town as our P.O. box. I was terrified...I cried in horror that my best would either a.) be destroyed or b.) be gone (visualized somebody selling it for $50 on the street or more on eBay). My best friend floored it to the house and called me. I was already en route but SOBBING. The box was there. The dress was in it. My $2,000 gown had made it through rain sitting at our front door in its box for almost a week and been untouched. Camille called me repeatedly to see if I'd received the dress (funny how they call only when they need to cover their you-know-what). I never answered. I hope this review does me some justice. Thanks for nothing, Camille Bridal Couture...

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Great experience .Made us always feel comfortably ,the fit was exceptional and everyone in our party looked amazing. Thank you for a job well done.

5
★★★★★

Great experience .Made us always feel comfortably ,the fit was exceptional and everyone in our party looked amazing. Thank you for a job well done.

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Sharon could not have made my day more memorable. I cannot recommend this great find in Connecticut highly enough for those concerned with engineering a truly memorable event for their special day! Thank you, Camille's!

5
★★★★★

Sharon could not have made my day more memorable. I cannot recommend this great find in Connecticut highly enough for those concerned with engineering a truly memorable event for their special day! Thank you, Camille's!

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