Cohen's Fashion Optical

★★★★☆
  • 431 Post Road E Compo Shopping Center

    Westport, CT 06880

    Map & Directions
  • 203-454-5558

About Cohen's Fashion Optical

Categories
  • Optical Goods Stores
  • Optometrists
  • Opticians
  • Contact Lenses
Hours
M-W 10am-6pm, Th 10am-7pm, F 10am-6pm, Sa 9am-6pm, Su 12pm-5pm (Doctor's Hours: Mon: 10:00 am - 5:00 pm; Tues: 10:00 am - 5:30 pm; Wed: 10:00 am - 5:30 pm; Thurs: 11:00 am - 6:30 pm; Fri: 10:00 am - 5:30 pm; Sat: 9:30 am - 5:30 pm)
Phones
  • Fax (203-227-8240)
  • Toll Free (800-393-9440)
Payment Options
  • American Express
  • Cash
  • Check
  • Diners Club
  • Discover
  • Financing
  • MasterCard
  • Traveler's Check
  • Visa
Brands
  • Gucci
  • Dita
  • Tom Ford
  • RayBan
  • Prada 
Services
  • Eye exams (walk-ins&app)
Languages
  • English

Shopping

Shopping
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Total ripoff. I basically been stolen of my money in my face. I looked at the receipt and any way i do the math i don't end up with 1450$ pair of glasses.I asked the lady to do the math for me and she lied in my face. I did the math in her

3
★★★★★

Total ripoff. I basically been stolen of my money in my face. I looked at the receipt and any way i do the math i don't end up with 1450$ pair of glasses.I asked the lady to do the math for me and she lied in my face. I did the math in her

.

The most enjoyable retail experience that I have EVER experienced. . .anywhere!!! Susan researched my insurance prior to my arrival. I was happily surprised by how much my co-pays covered. Dr. Cohen's exam was more thorough than any

3
★★★★★

The most enjoyable retail experience that I have EVER experienced. . .anywhere!!! Susan researched my insurance prior to my arrival. I was happily surprised by how much my co-pays covered. Dr. Cohen's exam was more thorough than any

.

From the front desk point of view, it is a bit lacking. Been going here for a couple years and they are always mixed up when it comes to putting the insurance thru their system. Never worked, really. You need to be prepared to submit the

3
★★★★★

From the front desk point of view, it is a bit lacking. Been going here for a couple years and they are always mixed up when it comes to putting the insurance thru their system. Never worked, really. You need to be prepared to submit the

.

My goodness I have not experienced anything as bad a this experience in a long time. My wife and I went in to buy three pairs of reading glasses over a month ago, and the saga has not yet ended. Let me first say that I have been going to Cohens for ten years, but recently they have been sold to a new owner. And with the sale came a new way of doing business. I did not have my insurance card on me when I bought the glasses ($3,000 for three pairs) but was assured by the salesperson that they would honor the insurance once I found the card. I called back with the information and they told me that the sale was final and the insurance was not their concern. The fact is that the insurance offers a 40% discount on frames and Cohen's is a listed participant. Two weeks go buy, and I was rewarded with a call from the salesperson on a Sunday night who read me the riot act. Three weeks have gone by and still no glasses and no resolution on the insurance matter. Repeated calls to the manager (Heather) and store visits have borne no results. I finally put a stop on my credit card payment, and now we are in a standoff. DO NOT SHOP AT THIS STORE

0
★☆☆☆☆

My goodness I have not experienced anything as bad a this experience in a long time. My wife and I went in to buy three pairs of reading glasses over a month ago, and the saga has not yet ended. Let me first say that I have been going to Cohens for ten years, but recently they have been sold to a new owner. And with the sale came a new way of doing business. I did not have my insurance card on me when I bought the glasses ($3,000 for three pairs) but was assured by the salesperson that they would honor the insurance once I found the card. I called back with the information and they told me that the sale was final and the insurance was not their concern. The fact is that the insurance offers a 40% discount on frames and Cohen's is a listed participant. Two weeks go buy, and I was rewarded with a call from the salesperson on a Sunday night who read me the riot act. Three weeks have gone by and still no glasses and no resolution on the insurance matter. Repeated calls to the manager (Heather) and store visits have borne no results. I finally put a stop on my credit card payment, and now we are in a standoff. DO NOT SHOP AT THIS STORE

.

I had always gone to Cohen's at the Stamford Mall, but because I had moved closer to Westport, I chose this location. Never again! The staff was rude, they sold me eyeglass frames that are too small for my head (causing headaches), they encouraged me to buy extra boxes of contacts with a coupon, but gave me a coupon that had expired.

By the end of my dealing with this place, I had spent over $600 on myself and my girlfriend in exam fees, glasses, and contacts. I left this experience frustrated and angry. Customer service is very spotty, and I have to agree with some of the other reviewers. If you drive up in a Porche, you probably won't know what we're talking about. I drove up in a VW, and was treated accordingly, as though my satisfaction didn't matter, almost as if I should feel privileged to be shopping there.

I have since gone back to Cohen's optical in the Stamford Mall. Do yourself a favor, go there instead.

0
★☆☆☆☆

I had always gone to Cohen's at the Stamford Mall, but because I had moved closer to Westport, I chose this location. Never again! The staff was rude, they sold me eyeglass frames that are too small for my head (causing headaches), they encouraged me to buy extra boxes of contacts with a coupon, but gave me a coupon that had expired.

By the end of my dealing with this place, I had spent over $600 on myself and my girlfriend in exam fees, glasses, and contacts. I left this experience frustrated and angry. Customer service is very spotty, and I have to agree with some of the other reviewers. If you drive up in a Porche, you probably won't know what we're talking about. I drove up in a VW, and was treated accordingly, as though my satisfaction didn't matter, almost as if I should feel privileged to be shopping there.

I have since gone back to Cohen's optical in the Stamford Mall. Do yourself a favor, go there instead.

Pros: Dr. Westrup is knowledgeable

Cons: Rude staff, rude doctor, rushing, attitudes

.

Dr. Westrup is the doctor and owner of the Cohen's in Westport and Fairfield and I am so pleased with the careful and thorough examination that my children and I were given.She really cares about you and your eyes! I will go back to her for as long as shes practicing and the selection of frames are unbelievable! I wish more doctors were as caring and thorough in examining and treating the health of their patients as Dr. Westrup is. Knowledgable and caring staff as well as beautiful eyewear!!

2
★★★★★

Dr. Westrup is the doctor and owner of the Cohen's in Westport and Fairfield and I am so pleased with the careful and thorough examination that my children and I were given.She really cares about you and your eyes! I will go back to her for as long as shes practicing and the selection of frames are unbelievable! I wish more doctors were as caring and thorough in examining and treating the health of their patients as Dr. Westrup is. Knowledgable and caring staff as well as beautiful eyewear!!

Pros: excellent doctor, professional staff, beautiful selection of frames, great eye care, eye health

.

Wonderful experience; the doctor took her time and explained everything patiently; the staff was courteous and knowledgable; great prices and took all insurance plans. The frame selection was amazing and they had a lab on the premises. I have been telling all my friends who wear glasses and contacts what great care they will receive here. I will be a lifetime patient and customer.

2
★★★★★

Wonderful experience; the doctor took her time and explained everything patiently; the staff was courteous and knowledgable; great prices and took all insurance plans. The frame selection was amazing and they had a lab on the premises. I have been telling all my friends who wear glasses and contacts what great care they will receive here. I will be a lifetime patient and customer.

Pros: thumbs up

.

Going into this store I felt like a second class citizen. I am not going to lie, I do make a lot of money. However, I do not wear fancy clothes or drive a nice car, but I was prepared to drop a couple hundred on a pair on nice Ray-Bans. Going in however, I wasn't even greeted by the employees and when I asked for help she rudely said "We have a couple Ray-Bans, if you want me to order them I will, but you have to buy them". I then asked if they came in different sizes (which they do, I called Ray-Ban after) and her reply was "I don't think so." After asking politely to try them on, she acted very rude to me again and rolled her eyes when I asked how they looked. I couldn't take it anymore so I left the store immediately. This women had a foreign accent, avoid her like the plague! If you want to buy some high quality glasses, DON'T come here. They are terrible, seriously

0
★☆☆☆☆

Going into this store I felt like a second class citizen. I am not going to lie, I do make a lot of money. However, I do not wear fancy clothes or drive a nice car, but I was prepared to drop a couple hundred on a pair on nice Ray-Bans. Going in however, I wasn't even greeted by the employees and when I asked for help she rudely said "We have a couple Ray-Bans, if you want me to order them I will, but you have to buy them". I then asked if they came in different sizes (which they do, I called Ray-Ban after) and her reply was "I don't think so." After asking politely to try them on, she acted very rude to me again and rolled her eyes when I asked how they looked. I couldn't take it anymore so I left the store immediately. This women had a foreign accent, avoid her like the plague! If you want to buy some high quality glasses, DON'T come here. They are terrible, seriously

.

I was overcharged over a hundred dollars for my frames due to the Rep rushing me through the process so that they could close the shop. I was not provided the same level of service that more wealthy "Westport" clients were given. It took 8 visits to the store and lenses being ordered three times due to them not being cut properly, or not fitting in the frames before I decided to pick up the lenses and take them to a different Cohen's in a different town. I just felt like the whole process was disorganized an truly felt discriminated against. I ended up in a different pair altogether because they never could get it right. Won't recommend to WORST ENEMY!

0
★☆☆☆☆

I was overcharged over a hundred dollars for my frames due to the Rep rushing me through the process so that they could close the shop. I was not provided the same level of service that more wealthy "Westport" clients were given. It took 8 visits to the store and lenses being ordered three times due to them not being cut properly, or not fitting in the frames before I decided to pick up the lenses and take them to a different Cohen's in a different town. I just felt like the whole process was disorganized an truly felt discriminated against. I ended up in a different pair altogether because they never could get it right. Won't recommend to WORST ENEMY!

.

Cohen's Fashion Optical of Westport, CT has an excellent selection of frames. The doctor was great I had a bad eye infection and Dr. Westrup took such good care of me. I would recommend this practice to everyone I know.

2
★★★★★

Cohen's Fashion Optical of Westport, CT has an excellent selection of frames. The doctor was great I had a bad eye infection and Dr. Westrup took such good care of me. I would recommend this practice to everyone I know.

Pros: Great selection of frames, Great staff

Cons: None

Message from Cohen's Fashion Optical

Your neighborhood home for eye care and eyestyle, Cohen’s Fashion Optical has been making people look good and feel good for over 90 years. Come browse the wide selection of eyeglasses and sunglasses at our 431 Post Road E. store, including on-trend styles from top designer brands like Gucci, Dita, Tom Ford, RayBan and Prada. Our expert EyeStylists can help you select a frame to match your lifestyle, prescription and taste—from single-vision glasses and bifocals to progressive lenses and designer sunglasses. We honor most vision plans including CareCredit and EyeMed, working with you to get the most from your vision plan benefit. We offer quality eye exams available from Independent Doctors of Optometry. With onsite labs in most stores, we offer same day service for most prescription’s and warm, personal care in a local setting.

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