Tools Plus True Value Hardware

★★★☆☆
  • 153 Meadow St

    Waterbury, CT 06702

    Map & Directions
  • 203-573-0750

Home & Garden

Home & Garden
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Three weeks ago, I purchased a Milwaukee grease gun from tools plus, from their website. I received an extremely damaged box, perhaps the most damaged box I have ever received. I am handicapped and perform almost all of my shopping on the internet, so I am experienced. The damaged box doesn't cause immediate concern, things happen. it was the response from customer service that caused my concern. they refused to provide a replacement item. Second they refused to pay shipping back to tools plus. third (as of today, 9 days after receipt back at tools plus) after I paid for shipping back to tools plus, they have refused to return my payment. I am currently filing a complaint with the Better Business Bureau, and have noticed that there were other complaints filed against Tools Plus. Beware, I have dealt with grumpy customer service before, however, none so unethical. Their own return policy does not permit damaged product received back...but would expect me, the customer, to accept one on my end. This feels like the twilight zone. There are dozens of places to buy tools on the web...go anywhere else.

1
★☆☆☆☆

Three weeks ago, I purchased a Milwaukee grease gun from tools plus, from their website. I received an extremely damaged box, perhaps the most damaged box I have ever received. I am handicapped and perform almost all of my shopping on the internet, so I am experienced. The damaged box doesn't cause immediate concern, things happen. it was the response from customer service that caused my concern. they refused to provide a replacement item. Second they refused to pay shipping back to tools plus. third (as of today, 9 days after receipt back at tools plus) after I paid for shipping back to tools plus, they have refused to return my payment. I am currently filing a complaint with the Better Business Bureau, and have noticed that there were other complaints filed against Tools Plus. Beware, I have dealt with grumpy customer service before, however, none so unethical. Their own return policy does not permit damaged product received back...but would expect me, the customer, to accept one on my end. This feels like the twilight zone. There are dozens of places to buy tools on the web...go anywhere else.

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I recently went to Tools Plus to do some shopping for my handy father for christmas. I found a great amount of tools and things he would love to have. The staff was very informative and helped me purchase a great present for my dad. I highly recommend this place to anyone looking for high quality tools!

4
★★★★☆

I recently went to Tools Plus to do some shopping for my handy father for christmas. I found a great amount of tools and things he would love to have. The staff was very informative and helped me purchase a great present for my dad. I highly recommend this place to anyone looking for high quality tools!

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i dont know if people realize tools bought at major home center chains are lower quality!! Tools plus sells quality tools and the staff is very knowledgeable about all of them.

5
★★★★★

i dont know if people realize tools bought at major home center chains are lower quality!! Tools plus sells quality tools and the staff is very knowledgeable about all of them.

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