Stephen Automall Centre

★★★☆☆

About Stephen Automall Centre

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  • Used Car Dealers

Automotive

Automotive
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Stephen AutoMall is my favorite Bristol CT car dealer for 3 different reasons: 1) They treat me like an individual and make me feel important. 2) They don't "sell" me things, but deliver solutions to my automotive problems. 3) They ask questions and employ only good listeners who concentrate on what I'm saying. Keep up the great work Stephens and I'll keep buying and servicing my cars with you.

5
★★★★★

Stephen AutoMall is my favorite Bristol CT car dealer for 3 different reasons: 1) They treat me like an individual and make me feel important. 2) They don't "sell" me things, but deliver solutions to my automotive problems. 3) They ask questions and employ only good listeners who concentrate on what I'm saying. Keep up the great work Stephens and I'll keep buying and servicing my cars with you.

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I'm not one that generally posts reviews online, but in the case of Stephen Automall I feel so strongly that they treated my wife and I so fairly that I just had to do it. We bought a new car and some time later had problems that were not covered under any type of warranty. So not only did we get a good deal on the new car we bought, but they stood behind it and did the repair at no charge. Who could ask more than that? You earned our loyalty and you've won us over for all our automotive needs. I'll be back!

5
★★★★★

I'm not one that generally posts reviews online, but in the case of Stephen Automall I feel so strongly that they treated my wife and I so fairly that I just had to do it. We bought a new car and some time later had problems that were not covered under any type of warranty. So not only did we get a good deal on the new car we bought, but they stood behind it and did the repair at no charge. Who could ask more than that? You earned our loyalty and you've won us over for all our automotive needs. I'll be back!

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the car that i bought from them started giving me problems within the first five thousand miles and the problems are still coming. now i have a blown piston and they are pulling this "the warranty may or may not cover" stuff.

1
★☆☆☆☆

the car that i bought from them started giving me problems within the first five thousand miles and the problems are still coming. now i have a blown piston and they are pulling this "the warranty may or may not cover" stuff.

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0 out of 1 people found this review helpful.

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I had a good experience with this dealership. My sales rep, Alan Ladd was great and very patient through the buying process. I hate the negotiation part of buying a car, but these guys went the extra mile for me.

4
★★★★☆

I had a good experience with this dealership. My sales rep, Alan Ladd was great and very patient through the buying process. I hate the negotiation part of buying a car, but these guys went the extra mile for me.

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1 out of 1 people found this review helpful.

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My boyfriend bought a 2000 Saab 9-3 Hatchback from SAC. Drove okay for the first 2 weeks or so. Started stalling when he would brake, then started to stall when he would switch from reverse to drive and vice versa. Car was sold with no warranty. Brought it to New England Auto Sales in Plainville (where I bought my Saab). They popped the hood and oil was everywhere, vales were sealed off when they should have been connected, etc. Do not buy a car from here, or at least have someone who knows what they are doing inspect it first. Not fair to pay $7000 for a car when it's a piece of crap and not even be offered to trade it for something else when they knowingly messed up the car.

1
★☆☆☆☆

My boyfriend bought a 2000 Saab 9-3 Hatchback from SAC. Drove okay for the first 2 weeks or so. Started stalling when he would brake, then started to stall when he would switch from reverse to drive and vice versa. Car was sold with no warranty. Brought it to New England Auto Sales in Plainville (where I bought my Saab). They popped the hood and oil was everywhere, vales were sealed off when they should have been connected, etc. Do not buy a car from here, or at least have someone who knows what they are doing inspect it first. Not fair to pay $7000 for a car when it's a piece of crap and not even be offered to trade it for something else when they knowingly messed up the car.

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0 out of 1 people found this review helpful.

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I bought a usd car from them. When I picked it up, the radio didn't work and the heater didn't work. They promised that they would fix them the next week. I brought the car in, they had no loaners available so i had to rent my own car. THEY KEPT THE CAR FOR TWO WEEKS. when we went to get it back, the rear was all torn up and the radio still didn't work. They didn't want to fix it but my husband made a scene when other customers were in the showroom. We left it there for three more days and finally everything was fixed. But it cost a fortune for the rental car and they were not very nice at all.

PROS:
CONS: I would not buy anything from there again.

2
★★☆☆☆

I bought a usd car from them. When I picked it up, the radio didn't work and the heater didn't work. They promised that they would fix them the next week. I brought the car in, they had no loaners available so i had to rent my own car. THEY KEPT THE CAR FOR TWO WEEKS. when we went to get it back, the rear was all torn up and the radio still didn't work. They didn't want to fix it but my husband made a scene when other customers were in the showroom. We left it there for three more days and finally everything was fixed. But it cost a fortune for the rental car and they were not very nice at all.

PROS:
CONS: I would not buy anything from there again.

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