Bally Total Fitness-West Hartford

★★☆☆☆
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  • 1031 New Britain Avenue

    West Hartford, CT 06110

    Map & Directions
  • 860-953-5779

About Bally Total Fitness-West Hartford

Hours
Sat-Sun 8pm-6am, Mon-Fri 5pm-10pm

Sports & Recreation

Sports & Recreation
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.

this is the worst GYM I 've ever seen , staffs talking to the Phone 24/7 , even the baby sitter and cleaner , The manager is total GERK , most of staff are in emergency room always , and the baby sitter sould replace them , then they dont have baby sitting service . except the Alex , no one know how to do his job.
Gym area is very noisy , one of the trainer is very annoying he makes very loud noises and barks ,
Stay Away if you have a kid and you go to gym for relaxation .

1
★☆☆☆☆

this is the worst GYM I 've ever seen , staffs talking to the Phone 24/7 , even the baby sitter and cleaner , The manager is total GERK , most of staff are in emergency room always , and the baby sitter sould replace them , then they dont have baby sitting service . except the Alex , no one know how to do his job.
Gym area is very noisy , one of the trainer is very annoying he makes very loud noises and barks ,
Stay Away if you have a kid and you go to gym for relaxation .

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.

has made some improvements to keep the gym clean a little bit. The locker rooms can use an update. my rep gave me a clear contract and explained everything well. I've used this facility apprx 10 times so far in a month...happy with it so far.

3
★★★☆☆

has made some improvements to keep the gym clean a little bit. The locker rooms can use an update. my rep gave me a clear contract and explained everything well. I've used this facility apprx 10 times so far in a month...happy with it so far.

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.

I will NOT even recommend this "health club" to my worst enemy. It is the filthiest place, and on top of all I have to pay to go there. This past Memorial Day weekend, the disinfectant spray bottles in the gym were all empty. They were ALL empty....this is a health risk right there, with the swine flu going around. I couldn't believe it. I was so disgusted, and when I asked the front desk, the guy told me that there was nothing he could do until they all came back to work Tuesday. Ugh!! That was outrageous!!! The ladies locker room is disgusting, filthy, leaks in the shower room roof, you have to be almost in the dark in the locker room area, and the place is always packed with people worst now that the Manchester facility was shut down. The machines are archaic, who knows how old this machines are. Anyways, people if you really want the use of a health club...don't go to ANY Bally Total Fitness....this business should be shut down for good..

1
★☆☆☆☆

I will NOT even recommend this "health club" to my worst enemy. It is the filthiest place, and on top of all I have to pay to go there. This past Memorial Day weekend, the disinfectant spray bottles in the gym were all empty. They were ALL empty....this is a health risk right there, with the swine flu going around. I couldn't believe it. I was so disgusted, and when I asked the front desk, the guy told me that there was nothing he could do until they all came back to work Tuesday. Ugh!! That was outrageous!!! The ladies locker room is disgusting, filthy, leaks in the shower room roof, you have to be almost in the dark in the locker room area, and the place is always packed with people worst now that the Manchester facility was shut down. The machines are archaic, who knows how old this machines are. Anyways, people if you really want the use of a health club...don't go to ANY Bally Total Fitness....this business should be shut down for good..

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.

any google search for gyms will bring you right to bally's, with some ads for free 2 week trials. since 2 years is a long contract and, while fairly inexpensive, isn't cheap, so i was happy to try it out. after filling out a form on their webpage, i was emailed a coupon and an appointment time to go in and get the tour of the facilities.

i went in to the gym, handed my voucher to the receptionist, and sat and waited for 15 minutes.

i was brought to the office, given the 'special deal' i was going to get - notice you can't call and ask how much it costs. there are no real prices on the website, nothing written down. just promises of 'low to no downpayment' or 20 bucks a month (after an unnamed and yet to be determined downpayment) so i said that the deal sounded fine - but wanted a couple of days to think about it. since i had the 2 week trial membership, its no big deal if i wait 3 days, right? the salesman said that that was fine, but he couldn't promise the price would be the same - in fact it would probably cost more. i told him that i was willing to take the risk but wouldn't join without trying it out first. he looked a bit confused at this point and excused himself to the manager's office.

after about a 5 minute wait the manager (who looks like he has never used the facilities once, by the way - not a great sign) storms in and quite forcefully tells me that the trial membership isn't valid at this location and i HAD to sign right now. HAD to? really? responded that he didn't think i was going to really join, and just wanted the free trial. really? im 30. i have a neat professional look. i came in wearing my gym clothes ready to work out - so what exactly was it that made me look like i wasn't serious? to which he replied - this is the deal. take it or leave it.

so about 2 weeks later, i got a call from the trainer asking me if i'd come sign the deal (which was amazingly still available!)

0
★☆☆☆☆

any google search for gyms will bring you right to bally's, with some ads for free 2 week trials. since 2 years is a long contract and, while fairly inexpensive, isn't cheap, so i was happy to try it out. after filling out a form on their webpage, i was emailed a coupon and an appointment time to go in and get the tour of the facilities.

i went in to the gym, handed my voucher to the receptionist, and sat and waited for 15 minutes.

i was brought to the office, given the 'special deal' i was going to get - notice you can't call and ask how much it costs. there are no real prices on the website, nothing written down. just promises of 'low to no downpayment' or 20 bucks a month (after an unnamed and yet to be determined downpayment) so i said that the deal sounded fine - but wanted a couple of days to think about it. since i had the 2 week trial membership, its no big deal if i wait 3 days, right? the salesman said that that was fine, but he couldn't promise the price would be the same - in fact it would probably cost more. i told him that i was willing to take the risk but wouldn't join without trying it out first. he looked a bit confused at this point and excused himself to the manager's office.

after about a 5 minute wait the manager (who looks like he has never used the facilities once, by the way - not a great sign) storms in and quite forcefully tells me that the trial membership isn't valid at this location and i HAD to sign right now. HAD to? really? responded that he didn't think i was going to really join, and just wanted the free trial. really? im 30. i have a neat professional look. i came in wearing my gym clothes ready to work out - so what exactly was it that made me look like i wasn't serious? to which he replied - this is the deal. take it or leave it.

so about 2 weeks later, i got a call from the trainer asking me if i'd come sign the deal (which was amazingly still available!)

Pros: wasting your time

Cons: complete scam artists!

.

ok, so i was shopping around for a gym. any google search for gyms will bring you right to bally's, with some ads for free 2 week trials. since 2 years is a long contract and, while fairly innexpensive, isn't cheap, so i was happy to try it out. after filling out a form on their webpage, i was emailed a coupon and an appointment time to go in and get the tour of the facilities.

i went in to the gym, handed my voucher to the receptionist, and sat and waited for 15 minutes. no problem.

after a very informative tour, and lots of promises that its not always this dirty and not all these machines are always broken, and they are investing a ton into upgrades and blah blah blah, i was shown to the office. as a personal trainer, im sure this guy was great. he was built like lou ferigno on steriods, super knowledgeable about fitness, diets, etc... ok. just wanted to get that out of the way. nothing nice left to say.

so i was brought to the office, given the 'special deal' i was going to get - notice you can't call and ask how much it costs. there are no real prices on the website, nothing written down. just promises of 'low to no downpayment' or 20 bucks a month (after an unnamed and yet to be determined downpayment) so i said that the deal sounded fine - i was fine with signing up, but wanted a couple of days to think about it. since i had the 2 week trial membership, its no big deal if i wait 3 days, right? the trainer/salesman said that that was fine, but he couldn't promise the price would be the same - in fact it would probably cost more. i told him that i was willing to take the risk but wouldn't join without trying it out first. he looked quite a bit confused at this point and excused himself to the manager's office.

after about a 5 minute wait the manager (who looks like he has never used the facilities once, by the way - not a great sign) storms in, stands directly over my chair, and quite forcefully tells me that the 2 week trial membership isn't valid at this location and i HAD to sign right now. HAD to? really? i asked if this was a corporate location, and he said yes. i asked if they had to follow the rules of the corporation, and he said yes. asked why they weren't accepting the coupon he started saying something about too many people joining. so why sell me the membership? he responded that he didn't think i was going to really join, and just wanted the free trial. really? im 30. i have a neat professional look. i came in wearing my gym clothes (which cost the same as about 6 months of the membership) ready to work out - so what exactly was it that made me look like i wasn't serious? to which he replied - this is the deal. take it or leave it.

so i walked out. quite pissed, i have to say. a huge waste of my time - upwards of an hour - mostly waiting. i probably used 1/8th of the color ink in my printer printing out that damned coupon. i joined another gym later that afternoon and am reasonably happy - even tho its much farther and not that great. at least its not bally's!

so about 2 weeks later, i got a call from the trainer asking me if i'd come sign the deal (which was amazingly still available!)

and a week after that, i got another call - from bally's customer service! god was i excited! i got off the other line and settled in for a good festivus style Airing of Grievances. but no, they wanted to know why i didn't show up for my appointment, but assured me that they could send me a new voucher and make a new appointment for me. when i related the story (after 30 minutes on hold) they told me that the west hartford location MUST accept the voucher and i don't have to sign anything before i use it. they also told me that there was nothing that they could do for me, aside from sending a new voucher i can't use. good times.

1
★☆☆☆☆

ok, so i was shopping around for a gym. any google search for gyms will bring you right to bally's, with some ads for free 2 week trials. since 2 years is a long contract and, while fairly innexpensive, isn't cheap, so i was happy to try it out. after filling out a form on their webpage, i was emailed a coupon and an appointment time to go in and get the tour of the facilities.

i went in to the gym, handed my voucher to the receptionist, and sat and waited for 15 minutes. no problem.

after a very informative tour, and lots of promises that its not always this dirty and not all these machines are always broken, and they are investing a ton into upgrades and blah blah blah, i was shown to the office. as a personal trainer, im sure this guy was great. he was built like lou ferigno on steriods, super knowledgeable about fitness, diets, etc... ok. just wanted to get that out of the way. nothing nice left to say.

so i was brought to the office, given the 'special deal' i was going to get - notice you can't call and ask how much it costs. there are no real prices on the website, nothing written down. just promises of 'low to no downpayment' or 20 bucks a month (after an unnamed and yet to be determined downpayment) so i said that the deal sounded fine - i was fine with signing up, but wanted a couple of days to think about it. since i had the 2 week trial membership, its no big deal if i wait 3 days, right? the trainer/salesman said that that was fine, but he couldn't promise the price would be the same - in fact it would probably cost more. i told him that i was willing to take the risk but wouldn't join without trying it out first. he looked quite a bit confused at this point and excused himself to the manager's office.

after about a 5 minute wait the manager (who looks like he has never used the facilities once, by the way - not a great sign) storms in, stands directly over my chair, and quite forcefully tells me that the 2 week trial membership isn't valid at this location and i HAD to sign right now. HAD to? really? i asked if this was a corporate location, and he said yes. i asked if they had to follow the rules of the corporation, and he said yes. asked why they weren't accepting the coupon he started saying something about too many people joining. so why sell me the membership? he responded that he didn't think i was going to really join, and just wanted the free trial. really? im 30. i have a neat professional look. i came in wearing my gym clothes (which cost the same as about 6 months of the membership) ready to work out - so what exactly was it that made me look like i wasn't serious? to which he replied - this is the deal. take it or leave it.

so i walked out. quite pissed, i have to say. a huge waste of my time - upwards of an hour - mostly waiting. i probably used 1/8th of the color ink in my printer printing out that damned coupon. i joined another gym later that afternoon and am reasonably happy - even tho its much farther and not that great. at least its not bally's!

so about 2 weeks later, i got a call from the trainer asking me if i'd come sign the deal (which was amazingly still available!)

and a week after that, i got another call - from bally's customer service! god was i excited! i got off the other line and settled in for a good festivus style Airing of Grievances. but no, they wanted to know why i didn't show up for my appointment, but assured me that they could send me a new voucher and make a new appointment for me. when i related the story (after 30 minutes on hold) they told me that the west hartford location MUST accept the voucher and i don't have to sign anything before i use it. they also told me that there was nothing that they could do for me, aside from sending a new voucher i can't use. good times.

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I have belonged to many gyms in CT over the past few years, and Bally's in West Hartford is by far the absolute filthiest gym I have ever seen. At times, ill-maintained machines have left actual grime on my hands. There is visible dirt on the floors, walls, and equipment. This cannot be blamed entirely on the members, for it is the staff that is responsible for picking up after the hundreds of "valued members" that pay to exercise in a clean, hospitable environment. The filth is a major detraction - it is a discouraging place to play around in (ie - different routines, lying on mats and aerobic balls, etc) because of the unavoidable filth-factor. I have appraoched the staff regarding issues of sanitation, and I was directed to the management; one manager simply looked at me and agreed "yes, that's not good..." when I SHOWED HIM the accumulated sludge that was on my hands by the end of an hour-long workout. Improvements were not promised, and certainly were not delivered. Other than cleanliness, Bally's is not worth a $16/mo membership because the machines are ancient and unsafe. Free weights are not lined in rubber, and are so old that they are practically rusting. Machines are constantly broken, and the staff put up "out of order" signs as a pretense/promise of repairs. Aside from the machines being sometimes inoperable, they are just plain old. Equipment at small places like Cardio Express is much more impressive. LA Fitness is by far the most superior gym in the area, and although I pay $37/mo and drive from West Hartford to S. Windsor to work out there, it is worth the commute and money because Bally's simply does not inspire..Please, please, please take heed - if you value your HEALTH (no exaggeration), Bally's is not the place for you.

5
★★★★★

I have belonged to many gyms in CT over the past few years, and Bally's in West Hartford is by far the absolute filthiest gym I have ever seen. At times, ill-maintained machines have left actual grime on my hands. There is visible dirt on the floors, walls, and equipment. This cannot be blamed entirely on the members, for it is the staff that is responsible for picking up after the hundreds of "valued members" that pay to exercise in a clean, hospitable environment. The filth is a major detraction - it is a discouraging place to play around in (ie - different routines, lying on mats and aerobic balls, etc) because of the unavoidable filth-factor. I have appraoched the staff regarding issues of sanitation, and I was directed to the management; one manager simply looked at me and agreed "yes, that's not good..." when I SHOWED HIM the accumulated sludge that was on my hands by the end of an hour-long workout. Improvements were not promised, and certainly were not delivered. Other than cleanliness, Bally's is not worth a $16/mo membership because the machines are ancient and unsafe. Free weights are not lined in rubber, and are so old that they are practically rusting. Machines are constantly broken, and the staff put up "out of order" signs as a pretense/promise of repairs. Aside from the machines being sometimes inoperable, they are just plain old. Equipment at small places like Cardio Express is much more impressive. LA Fitness is by far the most superior gym in the area, and although I pay $37/mo and drive from West Hartford to S. Windsor to work out there, it is worth the commute and money because Bally's simply does not inspire..Please, please, please take heed - if you value your HEALTH (no exaggeration), Bally's is not the place for you.

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This may be the worst gym I've ever belonged to. Beware of their "contract" as you can't even cancel the trial membership unless you've been injured or have relocated. Even there they get you... if you move to a new location where there's another Bally's within 25 miles, they will not let you cancel. The upper management (at the Corporate level) is even torture to deal with. The West Hartford location is dirty, none of the free weights have the rubber and descriptions on them anymore, and that's if you can even find them within the facility. It smells awful, is terribly run, and the machines are disgusting. I've never before been afraid to touch a treadmill. Unfortunately I'm bound to this Corporation until I move (or injur myself) so I've been going to the Manchester location... much cleaner, friendlier, smaller... but worth it. Even though I live down the street, West Hartford Bally's will never see me again.

0
★☆☆☆☆

This may be the worst gym I've ever belonged to. Beware of their "contract" as you can't even cancel the trial membership unless you've been injured or have relocated. Even there they get you... if you move to a new location where there's another Bally's within 25 miles, they will not let you cancel. The upper management (at the Corporate level) is even torture to deal with. The West Hartford location is dirty, none of the free weights have the rubber and descriptions on them anymore, and that's if you can even find them within the facility. It smells awful, is terribly run, and the machines are disgusting. I've never before been afraid to touch a treadmill. Unfortunately I'm bound to this Corporation until I move (or injur myself) so I've been going to the Manchester location... much cleaner, friendlier, smaller... but worth it. Even though I live down the street, West Hartford Bally's will never see me again.

Pros: Absolutely nothing

Cons: Dirty, dirty, dirty.

.

This is a poorly run gym. I have belonged to many gyms before and this is the worst one. First, the AC never seems to be working - always very hot and humid. Second, the cardio machines are very archaic and not well maintained. NO ONE wipes down their machines and there are no stairmasters or rowing machines. Only cross trainers, bikes and treadmills. There are 5 televisions in the whole facility, and often the one on the 3rd floor doesn't work, which is the only one on that floor. The instructors and trainers are the top 2 reason I continue to go, as well as location. But I did find WOW down the street - much better facility for relatively same price. The locker rooms at Bally's are not bad, very spacious and clean. However, the owner(s) are collecting very big paychecks and not putting any money back into the facility. It is very difficult to stay motivated and continue going when machines are broken, old, and it's disgustingly sweaty in there.

Bally's doesn't have any forum to gather feedback from members. I know many members are unhappy with the place and have suggestions to offer, but no one to tell them to. There is also a new gym opening up called Healthtrax that many members have expressed checking out once it opens. I can't wait!

0
★☆☆☆☆

This is a poorly run gym. I have belonged to many gyms before and this is the worst one. First, the AC never seems to be working - always very hot and humid. Second, the cardio machines are very archaic and not well maintained. NO ONE wipes down their machines and there are no stairmasters or rowing machines. Only cross trainers, bikes and treadmills. There are 5 televisions in the whole facility, and often the one on the 3rd floor doesn't work, which is the only one on that floor. The instructors and trainers are the top 2 reason I continue to go, as well as location. But I did find WOW down the street - much better facility for relatively same price. The locker rooms at Bally's are not bad, very spacious and clean. However, the owner(s) are collecting very big paychecks and not putting any money back into the facility. It is very difficult to stay motivated and continue going when machines are broken, old, and it's disgustingly sweaty in there.

Bally's doesn't have any forum to gather feedback from members. I know many members are unhappy with the place and have suggestions to offer, but no one to tell them to. There is also a new gym opening up called Healthtrax that many members have expressed checking out once it opens. I can't wait!

Pros: Locker rooms, staff, instructors

Cons: Poor equipment, no AC or circulation, classes very crowded

.

Bally's is the worst gym I've belonged to in 10 years without question. There is NO regular equipment maintenance. Stuff breaks constantly, and takes literally MONTHS to get fixed. Every time I bring a problem to the staff?s attention, they either promise to take care of it and months later it's still broken or I get some kind of excuse: "We can't order the part." "The mechanic isn't available." "We're part of a corporate structure, so there are some things we can't control." What kind of BS is that?! Don't make excuses, just maintain the equipment! I called the corporate office in CA and was on hold 40 minutes before I could voice my concerns. Eighteen months later, there is NO IMPROVEMENT - the situation is actually worse. But Bally's doesn't care, and there's no reason they should. You sign a contract, and then they have your money. The locker room is disgustingly filthy. When I mentioned this to an employee, he had a ready excuse (no surprise): he told me that it's the members' fault, that they can't have someone cleaning it constantly. There is one cleaning woman I have never seen cleaning anything. Every time I see her, she is on her cell phone / organizing her locker / eating / chatting with a member in the locker room. My monthly gym fee is supporting her never-ending break, and Bally?s staff blames the members. Bally's has a lot of signs up right now, trying to convince members to get their friends to join the club. I wouldn't wish this place on my worst enemy. They also constantly try to sell you stuff: extra classes, personal training sessions, weight loss deals. They should take some of the thousands they?re already collecting and hire some mechanics and some staff who give a s**t. Do yourself a favor and spend your money on a gym that actually understands the concept of customer service.

0
★☆☆☆☆

Bally's is the worst gym I've belonged to in 10 years without question. There is NO regular equipment maintenance. Stuff breaks constantly, and takes literally MONTHS to get fixed. Every time I bring a problem to the staff?s attention, they either promise to take care of it and months later it's still broken or I get some kind of excuse: "We can't order the part." "The mechanic isn't available." "We're part of a corporate structure, so there are some things we can't control." What kind of BS is that?! Don't make excuses, just maintain the equipment! I called the corporate office in CA and was on hold 40 minutes before I could voice my concerns. Eighteen months later, there is NO IMPROVEMENT - the situation is actually worse. But Bally's doesn't care, and there's no reason they should. You sign a contract, and then they have your money. The locker room is disgustingly filthy. When I mentioned this to an employee, he had a ready excuse (no surprise): he told me that it's the members' fault, that they can't have someone cleaning it constantly. There is one cleaning woman I have never seen cleaning anything. Every time I see her, she is on her cell phone / organizing her locker / eating / chatting with a member in the locker room. My monthly gym fee is supporting her never-ending break, and Bally?s staff blames the members. Bally's has a lot of signs up right now, trying to convince members to get their friends to join the club. I wouldn't wish this place on my worst enemy. They also constantly try to sell you stuff: extra classes, personal training sessions, weight loss deals. They should take some of the thousands they?re already collecting and hire some mechanics and some staff who give a s**t. Do yourself a favor and spend your money on a gym that actually understands the concept of customer service.

Cons: no regular equipment maintenance, broken equipment not fixed for months, minimal customer service, dirty locker rooms

.

This Bally's is HUGE. Very intimidating for many who, like me, don't have a perfect size 2 figure. But they are nice, and friendly, and they have a pool. It's just really tough to go try to work out when there are so many people in this huge gym who have seemingly perfect bodies already. If you can get past that, you are good to go!

4
★★★★☆

This Bally's is HUGE. Very intimidating for many who, like me, don't have a perfect size 2 figure. But they are nice, and friendly, and they have a pool. It's just really tough to go try to work out when there are so many people in this huge gym who have seemingly perfect bodies already. If you can get past that, you are good to go!

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.

This place it totally infested with snakes.

Which is shame because, aside from that, it's a great facility.

Membership fees are reasonable and the staff is knowledgable and always curteous.

Because of something with my brain, I have to wear a helmet more or less constantly, and although other gym members often openly mock me, the staff themselves have not laughed at me at all (or, hardly at all).

0
★☆☆☆☆

This place it totally infested with snakes.

Which is shame because, aside from that, it's a great facility.

Membership fees are reasonable and the staff is knowledgable and always curteous.

Because of something with my brain, I have to wear a helmet more or less constantly, and although other gym members often openly mock me, the staff themselves have not laughed at me at all (or, hardly at all).

Pros: Inexpensive, Good parking, Staff not mean to me

Cons: , snakes.

Editorial from

The Scene
Most Ballys stick to the basics for their design. Televisions broadcast silently above multiple rows of cardio machines; mirrored walls act as the primary decorative components. But thanks to high-energy television ads…

 

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