Ganz Landscape

★★★☆☆

About Ganz Landscape

Categories
  • Lawn & Garden Services
  • Landscapers

Home & Garden

Home & Garden
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3.0 2
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The phone at ganz landscaping has been disconnected and i have no other way to reach these people. They are susposed to finish a job they started. Does anyone know where this guy is??

3
★★★☆☆

The phone at ganz landscaping has been disconnected and i have no other way to reach these people. They are susposed to finish a job they started. Does anyone know where this guy is??

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Business Response:

Prank Posting! With the rising costs and a tough economy we elected to discontinue our expensive land-line phone service since we are always in the field. We use our cell phones for our communication with our clients. This has allowed us to remain competitive and serve our clients more efficiently. Our main number is (203) 808-0633. In addition, we have only lost one commercial client due to a management change in 2007 in the last 7 years and have never lost a residential client. Ganz Landscape has worked hard to maintain our impeccable reputation for over 30 years. The above claim is totally un-substantiated and has no merit Of course the person making the post will remain anonymous for this very reason.
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The Ganz Crew are here early in a snowfall and generally do a good job, being respectful of parked cars and traffic flow. They made a mistake on my property that they have not corrected -- they sound responsive, but it has been four weeks.

3
★★★☆☆

The Ganz Crew are here early in a snowfall and generally do a good job, being respectful of parked cars and traffic flow. They made a mistake on my property that they have not corrected -- they sound responsive, but it has been four weeks.

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Business Response:

Never A Long Wait! Obviously with hundreds of unit-owners (or tenants) it's inevitable that someone will be unhappy at some time or another. Snow storms seem to bring out the worst in people, with many having no patience or no understanding as to what a company goes through trying to provide safe conditions during winter storms. As of the October, 2009, Ganz has maintained all of it's commercial and condominium properties for at least 7 years. This is practically un-heard-of, especially for snow removal companies. The person making this post has to be living at one of the communities that we have been maintaining for 7 years or more. Under no circumstances could a complaint that has been phoned in the the management company go unattended for 4 weeks. We would lose our job for that. My guess is that the person making this post is a renter that has no idea of the proper procedures for a resident that has a service call. We pride ourselves, as well as having it in our contract that all service calls must be addressed within 24 hours. You don't keep accounts for as long as we have over the years by keeping people waiting like this person suggests.

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