Papa's Hearth & Home

★★★☆☆
  • 249 W Main St Ste 1-5

    Branford, CT 06405

    Map & Directions
  • 203-483-9461

About Papa's Hearth & Home

Categories
Hours
Mon-Fri 10am-6pm, Sat 10am-3pm

Home & Garden

Home & Garden
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46 Granite Rd Guilford, CT

2.6667 3
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There are two sides to every story. We did our best to satisfy this customer but it just wasn't good enough. It is unfortunate she felt she had to write this review. We invite you to stop by to see our showroom and meet us. Then decide for yourself. We have been in business for over 21 years and have thousands of satisfied customers and would be happy to add your name to our satisfied customer list.

2
★★★★★

There are two sides to every story. We did our best to satisfy this customer but it just wasn't good enough. It is unfortunate she felt she had to write this review. We invite you to stop by to see our showroom and meet us. Then decide for yourself. We have been in business for over 21 years and have thousands of satisfied customers and would be happy to add your name to our satisfied customer list.

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I tried to get them to install marble around my existing fireplace, a new mantel, and doors for me in 2002 - about a $5,000 job - and they basically turned it down. They seemed turned off that it was in a condo and said they were too busy doing bigger things. So I went elsewhere, shopped for each piece of the job separately and coordinated it myself. It turned out beautifully - too bad since they are right down the street, but can't get the credit - or any new business out of it! The other 80 units in my complex might have been interested.

0
★☆☆☆☆

I tried to get them to install marble around my existing fireplace, a new mantel, and doors for me in 2002 - about a $5,000 job - and they basically turned it down. They seemed turned off that it was in a condo and said they were too busy doing bigger things. So I went elsewhere, shopped for each piece of the job separately and coordinated it myself. It turned out beautifully - too bad since they are right down the street, but can't get the credit - or any new business out of it! The other 80 units in my complex might have been interested.

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I have had the worst customer service experience with this company. The owner and manager is rude to his customers and has openly yelled at me on the few occasions that I have gone to him to try to correct issues that I had with the installation of my fireplace. He has blamed everyone else, including me, for issues that I am having with my fireplace that I clearly could not have foreseen or perpetuated. There are other better companies in Connecticut for fireplaces, I would definitely suggest you look elsewhere to avoid the frequent headaches I have had to endure in dealing with this company.

1
★★☆☆☆

I have had the worst customer service experience with this company. The owner and manager is rude to his customers and has openly yelled at me on the few occasions that I have gone to him to try to correct issues that I had with the installation of my fireplace. He has blamed everyone else, including me, for issues that I am having with my fireplace that I clearly could not have foreseen or perpetuated. There are other better companies in Connecticut for fireplaces, I would definitely suggest you look elsewhere to avoid the frequent headaches I have had to endure in dealing with this company.

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