Mystical Toys of Mystic

★★★☆☆
  • 4 E Main St

    Mystic, CT 06355

    Map & Directions
  • 860-536-7131

About Mystical Toys of Mystic

Categories
Hours
Mon - Thu, 9:30am - 6pm; Fri, Sat, 9:30am - 7pm; Sun, 10am - 6pm

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3.0 5
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I too thought this was a great store, since my honeymoon in mystic we've come every year. Today we met my parents my sister and my other sisters family, the kids are a 7 month old a 17 month old and a 2.5 year old (the last two are mine).

We were having a great time in the store tons of fun toys UNTIL... my 7 month old niece put her hand on a shelf that was not secured properly causing it to fall and subsequently making the shelf below fall. The brackets were not secured or balanced properly, and the shelves were resting on top not secured at all. Now keep in mind my son and daughter were playing below. Luckily the shelves missed my children but the toys fell at their feet a few seconds earlier and this could have cause major problems. I brought this to the attention of the owner who took no responsibility for the shelf. He then yelled and shamed us for "making a mess of the store look at all the toys on the floor? (there were very few) and told us to leave and go somewhere else. I then asked if he considered this good customer service to which he replied "are you being a good customer, why don??t you get your stuff and leave.? We were all intending on buying toys at least $100 dollars in toys.

His behavior was disgusting, disrespectful and completely unprofessional. In fact my wife feared he was going to hit me, with my hands in my pocket. Not only was the condition of the store unsafe (those shelves in particular) but his uncontrollable anger seemed worse.

He YELLED at me in front of my entire family making everyone very scared, even the clerk was scared. I would never recommend going there and if you do beware of the grumpy man with the grey mustache.
I would recommend buying the toys online for far less, and you won??t risk ruining your weekend.

0
★☆☆☆☆

I too thought this was a great store, since my honeymoon in mystic we've come every year. Today we met my parents my sister and my other sisters family, the kids are a 7 month old a 17 month old and a 2.5 year old (the last two are mine).

We were having a great time in the store tons of fun toys UNTIL... my 7 month old niece put her hand on a shelf that was not secured properly causing it to fall and subsequently making the shelf below fall. The brackets were not secured or balanced properly, and the shelves were resting on top not secured at all. Now keep in mind my son and daughter were playing below. Luckily the shelves missed my children but the toys fell at their feet a few seconds earlier and this could have cause major problems. I brought this to the attention of the owner who took no responsibility for the shelf. He then yelled and shamed us for "making a mess of the store look at all the toys on the floor? (there were very few) and told us to leave and go somewhere else. I then asked if he considered this good customer service to which he replied "are you being a good customer, why don??t you get your stuff and leave.? We were all intending on buying toys at least $100 dollars in toys.

His behavior was disgusting, disrespectful and completely unprofessional. In fact my wife feared he was going to hit me, with my hands in my pocket. Not only was the condition of the store unsafe (those shelves in particular) but his uncontrollable anger seemed worse.

He YELLED at me in front of my entire family making everyone very scared, even the clerk was scared. I would never recommend going there and if you do beware of the grumpy man with the grey mustache.
I would recommend buying the toys online for far less, and you won??t risk ruining your weekend.

Pros: good toys good location

Cons: pricey, terrible service

.

I've had occasion to be a customer of Mystical Toys several times. they have a wonderful selection of really nice toys at very competitive pricing. I most likely won't be going back again however due to rudeness from some of the employees. Some of the people treat me with respect all the time, no matter if I'm spending $200 or $20. That was what kept me coming back but every now and again, there would a particular person working who was consistently rude and disrespectful. I can no longer shop there when I can easily get similar toys online and not have to be looked down at by snobby staff.

2
★★☆☆☆

I've had occasion to be a customer of Mystical Toys several times. they have a wonderful selection of really nice toys at very competitive pricing. I most likely won't be going back again however due to rudeness from some of the employees. Some of the people treat me with respect all the time, no matter if I'm spending $200 or $20. That was what kept me coming back but every now and again, there would a particular person working who was consistently rude and disrespectful. I can no longer shop there when I can easily get similar toys online and not have to be looked down at by snobby staff.

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For unique and traditional toys, you have to visit Mystical Toys in Mystic, Connecticut. Located by the drawbridge, this is a great place to find high-quality items you won't necessarily find at a chain store. Mystical Toys has lots of great educational toys and collectible toys, plus a wide range of other toys. When we were there last, they offered free gift wrapping. This is a fun place for kids of all ages.

4
★★★★☆

For unique and traditional toys, you have to visit Mystical Toys in Mystic, Connecticut. Located by the drawbridge, this is a great place to find high-quality items you won't necessarily find at a chain store. Mystical Toys has lots of great educational toys and collectible toys, plus a wide range of other toys. When we were there last, they offered free gift wrapping. This is a fun place for kids of all ages.

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A great place to bring the kids, there's a section with toys for them! There's also unique gifts, as well as many spirit gifts for the local high schools. Staff is friendly and polite. They're very excited to be there. It's hard to find a parking place, since it's right over the bridge, but it's a nice walk to the other gift shops and ben and jerry's ice cream parlor!

4
★★★★☆

A great place to bring the kids, there's a section with toys for them! There's also unique gifts, as well as many spirit gifts for the local high schools. Staff is friendly and polite. They're very excited to be there. It's hard to find a parking place, since it's right over the bridge, but it's a nice walk to the other gift shops and ben and jerry's ice cream parlor!

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Mytical Toys is a small, family owned toy store located in downtown Mystic (Stonington). It offers a great selection of toys very different from what you would find at Toys-R-Us, Walmart, etc. They specialize in learning toys and smaller brand names. You might find their prices a little higher but you can really find an unique gift. The staff there is pretty helpful as well but they do get crowded with tourists on the weekend.

4
★★★★☆

Mytical Toys is a small, family owned toy store located in downtown Mystic (Stonington). It offers a great selection of toys very different from what you would find at Toys-R-Us, Walmart, etc. They specialize in learning toys and smaller brand names. You might find their prices a little higher but you can really find an unique gift. The staff there is pretty helpful as well but they do get crowded with tourists on the weekend.

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