The Spa at Norwich Inn

★★★★☆
  • 607 W Thames St

    Norwich, CT 06360

    Map & Directions
  • 860-886-2401

Personal Services

Personal Services
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The Norwich Inn & Spa is a very nice place to get away. My grandmother and I went and we got a massage package, with a one hour massage, lunch, exersice class, and we were able to use the steam room, hot tubs and pools. It was great! We got there in the morning and spent all day there. Very nice experiance!

5
★★★★★

The Norwich Inn & Spa is a very nice place to get away. My grandmother and I went and we got a massage package, with a one hour massage, lunch, exersice class, and we were able to use the steam room, hot tubs and pools. It was great! We got there in the morning and spent all day there. Very nice experiance!

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I went away with friends. It was really nice. Service was very good, however, our bill came out to more than I expected. I thought there might have been taxes that I wasn't aware of so I just paid it. The bill is extremely confusing! When I got home, I did notice a $50 difference between the package that I was charged and the special listed on the website. After a phone call and email correspondence from ALL of us, we finally received a credit for the difference.

1
★★★☆☆

I went away with friends. It was really nice. Service was very good, however, our bill came out to more than I expected. I thought there might have been taxes that I wasn't aware of so I just paid it. The bill is extremely confusing! When I got home, I did notice a $50 difference between the package that I was charged and the special listed on the website. After a phone call and email correspondence from ALL of us, we finally received a credit for the difference.

Pros: restaurant

Cons: billing system

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We went for a girls spa getaway and what a disappointment! The spa treatments were fine but the staff at the front desk of the spa was not. They signed us up for classes but didn't bother to tell us that there was a charge. When we found out about the charge and asked to cancel, they gave us a hard time and then proceeded to ignore us whenever they saw us! Unprofessional. The food at the restaurant was good, however, service was slow - expect your meals to take a while. Finally, when we went to check out, our room rates were different from what we reserved. I have been a senior financial analyst and one of my friends an accountant and we kept reviewing the bill, confused as to where the difference was coming from. As we had no evidence (no confirmation email or anything from them at checkout), we went home. Upon returning, I looked on their website and the same rates under which we reserved was still being advertised. I called them and didn't get a return call until I filled out their survey. When one of the managers called me and I explained what happened and how they charged us incorrectly, she explained that it wasn't incorrect. Apparently, despite what was told my friend and I when we made the reservation, all four of us should have stayed in one small double room to get the lower four person rate. We specifically confirmed the rate when making the reservation - if, despite, our poor experiences, you decide to go here, be sure to get everything in writing!

0
★☆☆☆☆

We went for a girls spa getaway and what a disappointment! The spa treatments were fine but the staff at the front desk of the spa was not. They signed us up for classes but didn't bother to tell us that there was a charge. When we found out about the charge and asked to cancel, they gave us a hard time and then proceeded to ignore us whenever they saw us! Unprofessional. The food at the restaurant was good, however, service was slow - expect your meals to take a while. Finally, when we went to check out, our room rates were different from what we reserved. I have been a senior financial analyst and one of my friends an accountant and we kept reviewing the bill, confused as to where the difference was coming from. As we had no evidence (no confirmation email or anything from them at checkout), we went home. Upon returning, I looked on their website and the same rates under which we reserved was still being advertised. I called them and didn't get a return call until I filled out their survey. When one of the managers called me and I explained what happened and how they charged us incorrectly, she explained that it wasn't incorrect. Apparently, despite what was told my friend and I when we made the reservation, all four of us should have stayed in one small double room to get the lower four person rate. We specifically confirmed the rate when making the reservation - if, despite, our poor experiences, you decide to go here, be sure to get everything in writing!

Pros: Restaurant food was good

Cons: Service and truth in advertising

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The Spa at Norwich Inn is a wonderful experience. I went there for a weekend with my two sisters. Excellent food. The spa treatments were very nice. They treat you like a princess. It is a nice treat once in a while...because it is expensive! It is close to the casino, we went there for dinner one night.

5
★★★★★

The Spa at Norwich Inn is a wonderful experience. I went there for a weekend with my two sisters. Excellent food. The spa treatments were very nice. They treat you like a princess. It is a nice treat once in a while...because it is expensive! It is close to the casino, we went there for dinner one night.

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My sister and i went for a country getaway package. It was so nice. We had a villa on the property for the weekend, it had a kitchen with all the applicances and dishware you could imagine. The food at this place is so good, and it was included in our package. The menus include nutritional information so if you want to keep with a health & wellness regime it makes it easy. The spa services were really great, I recommend getting a facial, best facial i've ever had. Everyone is so friendly and nice, this was a great weekend!

2
★★★★★

My sister and i went for a country getaway package. It was so nice. We had a villa on the property for the weekend, it had a kitchen with all the applicances and dishware you could imagine. The food at this place is so good, and it was included in our package. The menus include nutritional information so if you want to keep with a health & wellness regime it makes it easy. The spa services were really great, I recommend getting a facial, best facial i've ever had. Everyone is so friendly and nice, this was a great weekend!

Pros: Beautiful facilities

Cons: Expensive

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This a very classy establishment. They have valet parking and alot of self parking spaces close to the entrance. The massages and the food are excellent. You can tell that the staff enjoy their jobs and are happy to serve you. The prices are reasonable and affordable by anyone.

5
★★★★★

This a very classy establishment. They have valet parking and alot of self parking spaces close to the entrance. The massages and the food are excellent. You can tell that the staff enjoy their jobs and are happy to serve you. The prices are reasonable and affordable by anyone.

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Our company had an on-site meeting at this facility. I thought the rooms were dirty (mold in the corner of the bathroom), the food was acceptable, and the front desk service was rude. Well, there really isn't a front desk, just a bunch of desks in the lobby, while I was waiting in the lobby for some co-workers, a guest arrived and was greeted rather rudely as he didn't know which desk he should be going to. The meeting rooms were too hot in the morning and then freezing in the afternoon. The spa was nice, but for the price, it isn't worth it. Overall, the prices were too high, I recommend you spend your money elsewhere.

2
★★☆☆☆

Our company had an on-site meeting at this facility. I thought the rooms were dirty (mold in the corner of the bathroom), the food was acceptable, and the front desk service was rude. Well, there really isn't a front desk, just a bunch of desks in the lobby, while I was waiting in the lobby for some co-workers, a guest arrived and was greeted rather rudely as he didn't know which desk he should be going to. The meeting rooms were too hot in the morning and then freezing in the afternoon. The spa was nice, but for the price, it isn't worth it. Overall, the prices were too high, I recommend you spend your money elsewhere.

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