M A Garamella Co

★★★★☆
  • 15 Moose Hill Rd

    Shelton, CT 06484

    Map & Directions
  • 203-925-9828

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4.0 5
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LIFE SAVER!!!!!!!!! just this past holiday MY A/C BROKE ANDDD right before the holiday weekend.... at 5:30. BUT I called M.A. Garamella and spoke with a very professional man named mark (i think hes the owner) he was very sympathetic to my problem and told me he would do his best to contact one of his techs and get him out here( he said they were all off the clock now)..... an hour later a Wonderful young man named Anthony came to my rescue.. He was very polite and told me he understands overtime rates are high and that he would do his best to fix it as quickly as possible. Two hours later he was driving away and my family and myself were eating dinner in a comfortable 70 degrees. WILL CONTINUE TO HIRE WHEN NEEDED ( but hope I don't need them :) but nice knowing they're there)

5
★★★★★

LIFE SAVER!!!!!!!!! just this past holiday MY A/C BROKE ANDDD right before the holiday weekend.... at 5:30. BUT I called M.A. Garamella and spoke with a very professional man named mark (i think hes the owner) he was very sympathetic to my problem and told me he would do his best to contact one of his techs and get him out here( he said they were all off the clock now)..... an hour later a Wonderful young man named Anthony came to my rescue.. He was very polite and told me he understands overtime rates are high and that he would do his best to fix it as quickly as possible. Two hours later he was driving away and my family and myself were eating dinner in a comfortable 70 degrees. WILL CONTINUE TO HIRE WHEN NEEDED ( but hope I don't need them :) but nice knowing they're there)

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Bottom line: DO NOT HIRE. High prices, terrible communication, zero follow through, and zero accountability.

After a three hour service call (at $95/hr), they got my furnace up and running - BUT, one of the parts installed, as noted in writing on my invoice, was ??temporary? so that we could ??get by? for a couple of days. For ten weeks following the initial service visit, I made five calls to inquire about my permanent part. Each time I was promised a call back, but was never called. Finally, I scanned and emailed my invoice along with a message informing them of my intent to register a complaint with the Better Business Bureau. THAT caught the attention of the owner, Mark (who, by the way, made no apology). He did schedule installation for the next day, but with a price tag of an additional $121 for five minutes of work. $121! On top of $381 already paid! That was the last check I??ll ever write to M A Garamella Company, Inc.

Buyer beware.

1
★☆☆☆☆

Bottom line: DO NOT HIRE. High prices, terrible communication, zero follow through, and zero accountability.

After a three hour service call (at $95/hr), they got my furnace up and running - BUT, one of the parts installed, as noted in writing on my invoice, was ??temporary? so that we could ??get by? for a couple of days. For ten weeks following the initial service visit, I made five calls to inquire about my permanent part. Each time I was promised a call back, but was never called. Finally, I scanned and emailed my invoice along with a message informing them of my intent to register a complaint with the Better Business Bureau. THAT caught the attention of the owner, Mark (who, by the way, made no apology). He did schedule installation for the next day, but with a price tag of an additional $121 for five minutes of work. $121! On top of $381 already paid! That was the last check I??ll ever write to M A Garamella Company, Inc.

Buyer beware.

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1 out of 1 people found this review helpful.

.

I cannot say enough about Mark Garamella and Garamella Heating. After several days of trying to get someone to come and look at my furnace and hot water heater that were not working, I called and within an hour the serviceman was there and the problem fixed. And he didn't try and sell me something more than I needed.

5
★★★★★

I cannot say enough about Mark Garamella and Garamella Heating. After several days of trying to get someone to come and look at my furnace and hot water heater that were not working, I called and within an hour the serviceman was there and the problem fixed. And he didn't try and sell me something more than I needed.

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We are very thankful that we found this company--when no others would return our calls, Garamella came over and fixed the complicated problems we were having. Very reliable and knowledgeable.

5
★★★★★

We are very thankful that we found this company--when no others would return our calls, Garamella came over and fixed the complicated problems we were having. Very reliable and knowledgeable.

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I was very impressed with Garamella Heating and Air conditioning. I have used them to install a new furnace and was very happy not only with the service but with the price that they charged me. You will get an answering machine when you call but the company 's owner will get back to you usually the next business day.

4
★★★★☆

I was very impressed with Garamella Heating and Air conditioning. I have used them to install a new furnace and was very happy not only with the service but with the price that they charged me. You will get an answering machine when you call but the company 's owner will get back to you usually the next business day.

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