S.K. Lavery Appliance

★★★★☆

About S.K. Lavery Appliance

Hours
Mon - Fri, 9am - 8pm; Sat, 9am - 5pm; Sun, closed

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I have bought four major appliances over the last 2 years from S.K. Lavery the customer service in the showroom as well as delivery and a couple small repairs were exceptional. I would recommend this company to anyone who mentions looking

3
★★★★★

I have bought four major appliances over the last 2 years from S.K. Lavery the customer service in the showroom as well as delivery and a couple small repairs were exceptional. I would recommend this company to anyone who mentions looking

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HORRIBLE !!! STAY AWAY. They will say anything, to write an order no matter how untrue, about availability, delivery. They said "12 coming from warehouse, two unspoken for, buy now." At 9:40 they said "on truck, two deliveries ahead, be

3
★★★★★

HORRIBLE !!! STAY AWAY. They will say anything, to write an order no matter how untrue, about availability, delivery. They said "12 coming from warehouse, two unspoken for, buy now." At 9:40 they said "on truck, two deliveries ahead, be

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Horrible. Do NOT buy from them!!! They damaged my floor and 6 months later I'm still getting the run around from Dan Saunders! I'm filing a lawsuit on Tuesday because they refuse to do anything about the damage they caused!

3
★★★★★

Horrible. Do NOT buy from them!!! They damaged my floor and 6 months later I'm still getting the run around from Dan Saunders! I'm filing a lawsuit on Tuesday because they refuse to do anything about the damage they caused!

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The salespeople are friendly. I have used them twice and both times the delivery people put large gouges in the in my doors. One time they put a large gouge in my floor, which cannot be repaired without refinishing the entire floor. They could have esasily avoided the damage if they took a few seconds to be careful. The delivery people were completely unaware of what the salesperson promised and did not finish the intallation. They just want to get your payment and get out as quickly as possible.
I would strongly recommend witholding payment for delivery until all promises are met and all damage to property is compensated for. If you ever have a complaint they'll refer you to manager who is never in the office and will not return your calls.

I have the impression that they are planning to go out of business and are trying to get away with anything they can before they close.

I have had excellent service from Home Depot, and their prices are better, too.

1
★☆☆☆☆

The salespeople are friendly. I have used them twice and both times the delivery people put large gouges in the in my doors. One time they put a large gouge in my floor, which cannot be repaired without refinishing the entire floor. They could have esasily avoided the damage if they took a few seconds to be careful. The delivery people were completely unaware of what the salesperson promised and did not finish the intallation. They just want to get your payment and get out as quickly as possible.
I would strongly recommend witholding payment for delivery until all promises are met and all damage to property is compensated for. If you ever have a complaint they'll refer you to manager who is never in the office and will not return your calls.

I have the impression that they are planning to go out of business and are trying to get away with anything they can before they close.

I have had excellent service from Home Depot, and their prices are better, too.

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BEWARE! We have bought several appliances from the North Haven store (who are nice people) but when we needed service the repair man who came told us that we would have to pay extra for the repair even though it is covered by insurance and

3
★★★★★

BEWARE! We have bought several appliances from the North Haven store (who are nice people) but when we needed service the repair man who came told us that we would have to pay extra for the repair even though it is covered by insurance and

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Disgusting level of service at SK Lavery in West Hartford. The owner, Bruce, is a horrible business man. All he's interested in is taking your money, and kicking you the curb. They will charge you for a diagnosis if you have a problem

3
★★★★★

Disgusting level of service at SK Lavery in West Hartford. The owner, Bruce, is a horrible business man. All he's interested in is taking your money, and kicking you the curb. They will charge you for a diagnosis if you have a problem

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Dont do business with them, they tell you one thing and then charge another, the manager is very rude to deal with and the sales people do not stand by their word. They are nice until you give them your credit card and then they are extremely difficult to deal with. I bought an appliance that came in defective, they charged me a $250 restocking fee and would only take it back if I purchased another one from them. The second one took over a month to come in, when they told me it would be in within one week. I have bought every appliance here since 1975, but this is my last.

1
★☆☆☆☆

Dont do business with them, they tell you one thing and then charge another, the manager is very rude to deal with and the sales people do not stand by their word. They are nice until you give them your credit card and then they are extremely difficult to deal with. I bought an appliance that came in defective, they charged me a $250 restocking fee and would only take it back if I purchased another one from them. The second one took over a month to come in, when they told me it would be in within one week. I have bought every appliance here since 1975, but this is my last.

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I have had very bad experiences with them. I have bought two applicances from them. The first time they put a very large gouge in my front door jam. The second time they put a very deep gouge in a door that essentially ruined it, and

3
★★★★★

I have had very bad experiences with them. I have bought two applicances from them. The first time they put a very large gouge in my front door jam. The second time they put a very deep gouge in a door that essentially ruined it, and

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I have bought several large appliances over the years from them - only to regret later, when service was needed. - It's very hard to schedule an appointment - then they don't show up or cancel last minute.
- They show up, but the replacement part is wrong
- They damaged the floor and cabinets.
Be prepared for turn-around times of 3-8 weeks and rude service. Beats my mind how they stay in business...

1
★☆☆☆☆

I have bought several large appliances over the years from them - only to regret later, when service was needed. - It's very hard to schedule an appointment - then they don't show up or cancel last minute.
- They show up, but the replacement part is wrong
- They damaged the floor and cabinets.
Be prepared for turn-around times of 3-8 weeks and rude service. Beats my mind how they stay in business...

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I have bought several large appliances over the years from them - only to regret later, when service was needed. - It's very hard to schedule an appointment - then they don't show up or cancel last minute.
- They show up, but the

3
★★★★★

I have bought several large appliances over the years from them - only to regret later, when service was needed. - It's very hard to schedule an appointment - then they don't show up or cancel last minute.
- They show up, but the

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We bought a Bosch dishwasher and, on the very first wash, a smell like gasoline filled the house. We thought that perhaps one of our cars' gas tanks had failed, but we eventually traced the strong smell to the dishwasher.

We called S.K.Lavery and were treated as if we were crazy (as if we said we smelled gasoline rather than an odor _like_ gasoline. They sent a service man out who said he hadn't even brought his tools along, because there was nothing he could do and there was nothing S. K. Lavery _would_ do. He advised calling the factory.

He also said that once S. K. Lavery delivers an appliance, any problems are between you and the manufacturer.

Extremely poor customer service.

0
★☆☆☆☆

We bought a Bosch dishwasher and, on the very first wash, a smell like gasoline filled the house. We thought that perhaps one of our cars' gas tanks had failed, but we eventually traced the strong smell to the dishwasher.

We called S.K.Lavery and were treated as if we were crazy (as if we said we smelled gasoline rather than an odor _like_ gasoline. They sent a service man out who said he hadn't even brought his tools along, because there was nothing he could do and there was nothing S. K. Lavery _would_ do. He advised calling the factory.

He also said that once S. K. Lavery delivers an appliance, any problems are between you and the manufacturer.

Extremely poor customer service.

Pros: Quick delivery

Cons: Once delivered, you're on your own.

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They have such poor service and will never admit if they are wrong, but are quick to take your money. I scheduled an appointment for my washer that is leaking and couldn't get an appointment for 2 weeks. I was scheduled for first morning appointment at 9. At 9:30 I called to see what time the tech was coming out and they said they didn't have me scheduled for today at all and I was scheduled for tomorrow (Tuesday) after 2:30. I mentioned that they messed up on the schedule and that the only day I could take off work is on a Monday morning. They had no concerns or care about meeting my needs even thou this was their error. I was so upset as now I need to take off tomorrow as well. Now days as hard as it is to keep a job I worry about the amount of time I have to take off work because of their screw up. They need to have someone who does the scheduling that is capable of it. This isn't the first time this has happened to me, but I didn't think it would happen again. Was I blind. After they fix my washer I have no plans of using them ever again for anything! I will ask around and go by word of mouth of someone realiable.

0
★☆☆☆☆

They have such poor service and will never admit if they are wrong, but are quick to take your money. I scheduled an appointment for my washer that is leaking and couldn't get an appointment for 2 weeks. I was scheduled for first morning appointment at 9. At 9:30 I called to see what time the tech was coming out and they said they didn't have me scheduled for today at all and I was scheduled for tomorrow (Tuesday) after 2:30. I mentioned that they messed up on the schedule and that the only day I could take off work is on a Monday morning. They had no concerns or care about meeting my needs even thou this was their error. I was so upset as now I need to take off tomorrow as well. Now days as hard as it is to keep a job I worry about the amount of time I have to take off work because of their screw up. They need to have someone who does the scheduling that is capable of it. This isn't the first time this has happened to me, but I didn't think it would happen again. Was I blind. After they fix my washer I have no plans of using them ever again for anything! I will ask around and go by word of mouth of someone realiable.

Pros: none

Cons: using them

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this is the second appliance i have purchased from SK lavery...i purchased a stove last year...which, by the way, is still running...and several weeks ago, a dryer....the only glitch i encountered was the dryer i purchased was too wide for my basement! i called, the sales person suggested another dryer that would fit and 3 days later i was drying clothes!

i think they're great...they are in town, local and small and their prices are on par to anything you would find in a mall or larger store...

shop local...it makes sense!

2
★★★★★

this is the second appliance i have purchased from SK lavery...i purchased a stove last year...which, by the way, is still running...and several weeks ago, a dryer....the only glitch i encountered was the dryer i purchased was too wide for my basement! i called, the sales person suggested another dryer that would fit and 3 days later i was drying clothes!

i think they're great...they are in town, local and small and their prices are on par to anything you would find in a mall or larger store...

shop local...it makes sense!

Pros: free delivery and modest charge for pick up

.

Bought an Amana fridge about one year ago. Purchase went well and sales staff were helpful. I had purchased the extended warranty as well. About one year later the fridge stopped working. I called SK lavery expecting a reasonable response time to get my fridge fixed. After waiting over a week for a part I had to call up the part distributor myself and overnight it. This was done after waiting 10 days for SK Lavery to order the part. Now I did not want to lose my cool so I called the owner, Bob Lavery, who was unhelpful to say the least. He remarked that 10 days was unreasonable and I should not have to wait that long. After sympathising with me he passed the buck and said I should be the one calling to make sure the repairmen come and fix the fridge. OK... fine I though; at this point just fix the damn fridge it's not rocket science. A few days later the repairmen came and fixed the fridge with the part I had sent to my house. Worked fine for 1 day. Then it quit on me again. Alright let's be reasonable and call up Bob again, maybe he can make something happen. Mr. Lavery replied, "You are over reacting you only have a broken refridgerator and are not on life support!" I asked if he could guarentee that my fridge would be fixed he also replied, "the only thing I can guarentee is death and taxes."

0
★☆☆☆☆

Bought an Amana fridge about one year ago. Purchase went well and sales staff were helpful. I had purchased the extended warranty as well. About one year later the fridge stopped working. I called SK lavery expecting a reasonable response time to get my fridge fixed. After waiting over a week for a part I had to call up the part distributor myself and overnight it. This was done after waiting 10 days for SK Lavery to order the part. Now I did not want to lose my cool so I called the owner, Bob Lavery, who was unhelpful to say the least. He remarked that 10 days was unreasonable and I should not have to wait that long. After sympathising with me he passed the buck and said I should be the one calling to make sure the repairmen come and fix the fridge. OK... fine I though; at this point just fix the damn fridge it's not rocket science. A few days later the repairmen came and fixed the fridge with the part I had sent to my house. Worked fine for 1 day. Then it quit on me again. Alright let's be reasonable and call up Bob again, maybe he can make something happen. Mr. Lavery replied, "You are over reacting you only have a broken refridgerator and are not on life support!" I asked if he could guarentee that my fridge would be fixed he also replied, "the only thing I can guarentee is death and taxes."

Pros: if you have a lot of time to waste shop here

Cons: customer service like I have never experienced before

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This is the first time I have ever written a review like this but this company has frustrated me more than any before. And since I have time as I sit after finding out they are not showing for a service call I took a half day off for I had to warn others.

I purchased a refrigerator from SK Lavery and at delivery the doors were scratched. It is 6 months later and the problem has not been solved. A serviceman came 8 weeks after purchase with 2 replacement skins for the doors. One had a dent in it and the serviceman said he would order a new one and be back to put it in. That was 4 months, a dozen phone calls, and a no-show appointment ago. The no show was today and they do not know if they have the part. This is after confirming with me they had the part last week and would be here this AM to put it in. Of course I had to take a half day off to be available from 9 to 12. I called at 10 to check and was told I would be called back, at 10:30 called again and told I was not on schedule. Called again at 10:45 told they would get back to me and they did not know if they had the part.

6 MONTHS. Constant follow up on my part and terrible service on their part.

Anyone can cut a price a few dollars on an appliance. Taking time off from work for no reason and the time involved with keeping on them combined with a brand new appliance looking like a scratch and dent purchase for the first six months (and counting) far out weighs a few dollars saved.

BEWARE, if things go right it will not be an issue. If there is any problem then you will regret buying here just as I am doing.

0
★☆☆☆☆

This is the first time I have ever written a review like this but this company has frustrated me more than any before. And since I have time as I sit after finding out they are not showing for a service call I took a half day off for I had to warn others.

I purchased a refrigerator from SK Lavery and at delivery the doors were scratched. It is 6 months later and the problem has not been solved. A serviceman came 8 weeks after purchase with 2 replacement skins for the doors. One had a dent in it and the serviceman said he would order a new one and be back to put it in. That was 4 months, a dozen phone calls, and a no-show appointment ago. The no show was today and they do not know if they have the part. This is after confirming with me they had the part last week and would be here this AM to put it in. Of course I had to take a half day off to be available from 9 to 12. I called at 10 to check and was told I would be called back, at 10:30 called again and told I was not on schedule. Called again at 10:45 told they would get back to me and they did not know if they had the part.

6 MONTHS. Constant follow up on my part and terrible service on their part.

Anyone can cut a price a few dollars on an appliance. Taking time off from work for no reason and the time involved with keeping on them combined with a brand new appliance looking like a scratch and dent purchase for the first six months (and counting) far out weighs a few dollars saved.

BEWARE, if things go right it will not be an issue. If there is any problem then you will regret buying here just as I am doing.

Pros: Hard to think of any after 6 months of waiting

Cons: Terrible service on new purchase

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Had challenges working with SK Lavery from the beginning- I inherited them from previous homeowners. Had a technician come out (nice tech BTW) identified the problems and went back to the office. I didn't hear anything back until 8 weeks later when I called them- they lost my info and paperwork- no parts ordered yet. They ordered parts required (4 day lead time) and don't call back for another three weeks. Make an appointment to be here for the repairs (finally). Tech goes home sick- and no one to back him up! I take a full day from my busy schedule to wait for this! These guys are worse than waiting for the cable guy. When you call SK Lavery regarding your concerns they don't care and act like it's no skin off their back. What happened to go old fashioned customer service?? I understand things occur beyond control- they just have no intention of making you feel like they care or are trying to help.

I DO NOT RECOMMEND S.K. LAVERY!

0
★☆☆☆☆

Had challenges working with SK Lavery from the beginning- I inherited them from previous homeowners. Had a technician come out (nice tech BTW) identified the problems and went back to the office. I didn't hear anything back until 8 weeks later when I called them- they lost my info and paperwork- no parts ordered yet. They ordered parts required (4 day lead time) and don't call back for another three weeks. Make an appointment to be here for the repairs (finally). Tech goes home sick- and no one to back him up! I take a full day from my busy schedule to wait for this! These guys are worse than waiting for the cable guy. When you call SK Lavery regarding your concerns they don't care and act like it's no skin off their back. What happened to go old fashioned customer service?? I understand things occur beyond control- they just have no intention of making you feel like they care or are trying to help.

I DO NOT RECOMMEND S.K. LAVERY!

Pros: They do service a variety of appliances

Cons: The way they conduct their customer service- horrible.

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Its a small, family owned store. But they have a great selection and its not necessarily the same appliances you find everywhere else. We were pleasantly surprised that the price wasn't really any higher than big chain stores. The service calls are prompt and they are cordial. They did have to order a part and come back a second time, but at that point, they worked with us on what time frame to come which we thought was first class.

5
★★★★★

Its a small, family owned store. But they have a great selection and its not necessarily the same appliances you find everywhere else. We were pleasantly surprised that the price wasn't really any higher than big chain stores. The service calls are prompt and they are cordial. They did have to order a part and come back a second time, but at that point, they worked with us on what time frame to come which we thought was first class.

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