Little B Plumbing & Drain

★★★☆☆
  • Po Box 6385

    Wolcott, CT 06716

    Map & Directions
  • 203-879-5953

About Little B Plumbing & Drain

Hours
Mon-Fri 8am-5pm

Home Construction & Remodeling

Home Construction & Remodeling
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2.5 4
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dealing with this joke of a plumbing business was a nightmare brian showed up on a friday cut a hole in my kitchen ceiling and said i tightend a clamp from another repair i payed him for the visit and he says i think you have another leak so i call him back on monday he says he will be out on weds to fix i took the day off from work and he was a no show on thursday i called no return calls on friday i called again no return calls they must of got a bigger and better job this plumber doesnt care about you the customer he is in it or himself and word will get around in a small town like wolcott stay far away 3 out 4 bad reviews should paint the picture for anybody thinking about using this company

1
★☆☆☆☆

dealing with this joke of a plumbing business was a nightmare brian showed up on a friday cut a hole in my kitchen ceiling and said i tightend a clamp from another repair i payed him for the visit and he says i think you have another leak so i call him back on monday he says he will be out on weds to fix i took the day off from work and he was a no show on thursday i called no return calls on friday i called again no return calls they must of got a bigger and better job this plumber doesnt care about you the customer he is in it or himself and word will get around in a small town like wolcott stay far away 3 out 4 bad reviews should paint the picture for anybody thinking about using this company

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To make a long story short, Brian tells me he will bill me when the job is done - after I offered to pay him on the spot.

He made two no-show appointments to come back and finish the job, where I sat at home and waited. And then the receptionist/wife tells me he did not show up the second time to finish the job for lack of payment. What part of me offering payment the first day he came to my house did he miss?

So once again I am paying a contractor for a job not done. I should become a contractor - only industry where you can screw people so much and keep getting work.

2
★★☆☆☆

To make a long story short, Brian tells me he will bill me when the job is done - after I offered to pay him on the spot.

He made two no-show appointments to come back and finish the job, where I sat at home and waited. And then the receptionist/wife tells me he did not show up the second time to finish the job for lack of payment. What part of me offering payment the first day he came to my house did he miss?

So once again I am paying a contractor for a job not done. I should become a contractor - only industry where you can screw people so much and keep getting work.

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Recently I bought a condo and had to replace the Hot Water Heater. Initially I had bought one at Home Depot and arranged for them to install it. However, because of the type of material used for the piping at the condo the plumbers used by Home Depot were unable to do the job.

I then checked with the condo's management company and they recommended Little B Plumbing and Drain Cleaning in Wolcott. When I looked them up on line I was concerned because of the sole review that was here, however the management company had told me that they were good, reliable and did nearly 90% of the plumbing for the condo owners so I gave them a call.

I was very impressed when I spoke to Mary Lou and explained my issues. While they were quite busy they tried very hard to schedule an appointment that fit my time frame. They showed up as scheduled and surveyed the work area and noticed an additional problem that I would have. Brian, the B in Little B explained that correcting the additional problem was the responsibility of the Condo Association,and that the plumber would speak with them.Little B took care of all the details for me including arranging for the water to be shut off in the complex where required. It took longer than I had expected but that was because of all the paperwork that had to be completed and the fact that other peoples schedules had to be considered.At all times I was kept in the loop with regard to a progress report.When the job was actually completed I was very satisfied with the product used, the installation and the clean up. Everything that was agreed upon was done.

PROS: Excellent work , fair prices
CONS:

5
★★★★★

Recently I bought a condo and had to replace the Hot Water Heater. Initially I had bought one at Home Depot and arranged for them to install it. However, because of the type of material used for the piping at the condo the plumbers used by Home Depot were unable to do the job.

I then checked with the condo's management company and they recommended Little B Plumbing and Drain Cleaning in Wolcott. When I looked them up on line I was concerned because of the sole review that was here, however the management company had told me that they were good, reliable and did nearly 90% of the plumbing for the condo owners so I gave them a call.

I was very impressed when I spoke to Mary Lou and explained my issues. While they were quite busy they tried very hard to schedule an appointment that fit my time frame. They showed up as scheduled and surveyed the work area and noticed an additional problem that I would have. Brian, the B in Little B explained that correcting the additional problem was the responsibility of the Condo Association,and that the plumber would speak with them.Little B took care of all the details for me including arranging for the water to be shut off in the complex where required. It took longer than I had expected but that was because of all the paperwork that had to be completed and the fact that other peoples schedules had to be considered.At all times I was kept in the loop with regard to a progress report.When the job was actually completed I was very satisfied with the product used, the installation and the clean up. Everything that was agreed upon was done.

PROS: Excellent work , fair prices
CONS:

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I always thought that in a small town, people took care of their own so when I had work to be done, I called Little B. Good thing it wasn't an emergency! I could not speak to anyone only leave a message so I did. After a day or so of not getting a return call, I figured I would call back. The girl that answered the phone stated "we are just SO busy". Still no call back, I called one more time and said that I would appreciate it if someone could get back to me so I could ask a few questions but I guess they are too busy even for that. I never heard from them after three calls and I gave my business to someone who appreciated it. Sorry Little B but your customer service needs some improvement.

2
★★☆☆☆

I always thought that in a small town, people took care of their own so when I had work to be done, I called Little B. Good thing it wasn't an emergency! I could not speak to anyone only leave a message so I did. After a day or so of not getting a return call, I figured I would call back. The girl that answered the phone stated "we are just SO busy". Still no call back, I called one more time and said that I would appreciate it if someone could get back to me so I could ask a few questions but I guess they are too busy even for that. I never heard from them after three calls and I gave my business to someone who appreciated it. Sorry Little B but your customer service needs some improvement.

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2 out of 3 people found this review helpful.

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