Edible Arrangements

★☆☆☆☆
  • 38 Town Line Rd Ste 5

    Rocky Hill, CT 06067

    Map & Directions
  • 860-563-3942

About Edible Arrangements

Hours
Mon - Fri, 8am - 7pm; Sat, 8am - 5pm; Sun, 10am - 3pm

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Worst customer service i have ever encountered - really. Fruit was supposed to be delivered by noon on Mother's Day but arrived after 6PM and when it did arrive, it was in bad shape as if it had been exposed to hot air for some time. i spoke to an employee and the owner on several occasions by phone and in person but they simply dismissed my complaints and refused restitution of any kind. i really couldn't believe that they just didn't care at all and they persisted in refuting my claims that they promised delivery by noon even though the delivery man had the paper where it was plainly written "deliver by noon". They even denied being able to contact the driver to stop the delivery. Inexcusable behavior as far as my experience goes. i have ordered fruit so many times from other franchise locations and have always been satisfied - until now. There are plenty of other locations from which to order so i would look elsewhere for good product and service but be forewarned that the same owner has stores in Hartford, Middletown and New Britain as well. Just sayin'...

1
★☆☆☆☆

Worst customer service i have ever encountered - really. Fruit was supposed to be delivered by noon on Mother's Day but arrived after 6PM and when it did arrive, it was in bad shape as if it had been exposed to hot air for some time. i spoke to an employee and the owner on several occasions by phone and in person but they simply dismissed my complaints and refused restitution of any kind. i really couldn't believe that they just didn't care at all and they persisted in refuting my claims that they promised delivery by noon even though the delivery man had the paper where it was plainly written "deliver by noon". They even denied being able to contact the driver to stop the delivery. Inexcusable behavior as far as my experience goes. i have ordered fruit so many times from other franchise locations and have always been satisfied - until now. There are plenty of other locations from which to order so i would look elsewhere for good product and service but be forewarned that the same owner has stores in Hartford, Middletown and New Britain as well. Just sayin'...

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