Bob Valenti Auto Mall

★★★☆☆
  • 72 Jerry Browne Rd

    Mystic, CT 06355

    Map & Directions
  • 860-536-4931

3.0 5
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I have had my truck serviced by the dealership several times in the last year, and am under the direct impression I am being scammed. My husband is in the Navy and is often gone, so he recommended we have our Ford Excursion serviced with the nearest dealership, which is them. They replaced our wheel bearing ($1500, FYI) 14 months ago, and since then I have had it back in roughly every 2 months for the same noise that made me seek service to begin with. First it was a brake caliper, then a U-joint...every trip is at least $300. I finally brought it to another mechanic (family friend I had to drive all the way to Maine to see) and the wheel bearing they replaced is bad. But, guess what? I am over the 12-month warranty period, so I just ate $1500. When I asked "Shouldn't a wheel bearing last a lot longer than 8000 miles?" the service person assured me it should but since I was over the 12 months there was nothing I could do despite having brought it back religiously over the last year for the SAME NOISE. Every time I bring it back and say "I just paid you $600 last week and it still makes 'the noise'" I am told it must be something new. We had a similar experience with the dealership about a year ago with our mini van (a Volkswagen serviced on the other side of the building) and actually had to file a complaint with the Better Business Bureau before they would fix their mistake. Save your money and take your business elsewhere.

1
★☆☆☆☆

I have had my truck serviced by the dealership several times in the last year, and am under the direct impression I am being scammed. My husband is in the Navy and is often gone, so he recommended we have our Ford Excursion serviced with the nearest dealership, which is them. They replaced our wheel bearing ($1500, FYI) 14 months ago, and since then I have had it back in roughly every 2 months for the same noise that made me seek service to begin with. First it was a brake caliper, then a U-joint...every trip is at least $300. I finally brought it to another mechanic (family friend I had to drive all the way to Maine to see) and the wheel bearing they replaced is bad. But, guess what? I am over the 12-month warranty period, so I just ate $1500. When I asked "Shouldn't a wheel bearing last a lot longer than 8000 miles?" the service person assured me it should but since I was over the 12 months there was nothing I could do despite having brought it back religiously over the last year for the SAME NOISE. Every time I bring it back and say "I just paid you $600 last week and it still makes 'the noise'" I am told it must be something new. We had a similar experience with the dealership about a year ago with our mini van (a Volkswagen serviced on the other side of the building) and actually had to file a complaint with the Better Business Bureau before they would fix their mistake. Save your money and take your business elsewhere.

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Bob Valenti as a few locations. This location has a very wide variety of cars. They seem to work with you too.

4
★★★★☆

Bob Valenti as a few locations. This location has a very wide variety of cars. They seem to work with you too.

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Did not have the greatest experience with this dealer ship. Felt as though my best interest was not what they were after

2
★★☆☆☆

Did not have the greatest experience with this dealer ship. Felt as though my best interest was not what they were after

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We bought another car here recently. Our sales person, Dan B. was outstanding. He went out of his way to make the sale work and accomodated our demands. Definitely will return to this dealership.

4
★★★★☆

We bought another car here recently. Our sales person, Dan B. was outstanding. He went out of his way to make the sale work and accomodated our demands. Definitely will return to this dealership.

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I bought my first car here, it was a great experiance. They have good deals, and the sales men dont watch you like hawks, which is nice. They also have free oil changes for time that you own the car. Reasonable and willing to work with you.

4
★★★★☆

I bought my first car here, it was a great experiance. They have good deals, and the sales men dont watch you like hawks, which is nice. They also have free oil changes for time that you own the car. Reasonable and willing to work with you.

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