Malone's Refuse Services

★★☆☆☆
  • 3 Wakenor Rd

    Westport, CT 06880

    Map & Directions
  • 203-222-0091

About Malone's Refuse Services

Hours
By appointment
2.0 1
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The service was great at first but items that were not anywhere near the trash pails were removed to my dismay. When I called the office about it and asked for replacements I got the run-around from the receptionist and then the owner. I asked for the moving boxes (6 and one garment box) to be replaced numerous times (whether they had extra boxes or would pay for the 6 plus the garment box) and each person gave me a different answer. All they offered was taking one month's charge of $28 off of my bill which would have only covered some of the moving boxes and none of my time lost. After a day of phone tag and inappropriate voice mails left by him, the owner, Jim, went on a rampage and was yelling at me over the phone that I
couldn't prove it was them "who took the boxes and that "his family has been in Westport for four generations" and that one of his relatives "was the police chief" and that I was "not the first wise-ass to bust his balls". I had to cut the conversation short and ask him to cease and dissist after the month's end and remove my credit card from his records to which he replied "it already is". When I told him that some of my friends felt that Malone;s service was unsatisfactory as well, he told me he would sue me.
I would recommend running from this business as there are plenty of other choices around here. I employed Malone's because I met one of the driver's in town and like to support local businesses. I will chose sanity over loyalty next time.

2
★★☆☆☆

The service was great at first but items that were not anywhere near the trash pails were removed to my dismay. When I called the office about it and asked for replacements I got the run-around from the receptionist and then the owner. I asked for the moving boxes (6 and one garment box) to be replaced numerous times (whether they had extra boxes or would pay for the 6 plus the garment box) and each person gave me a different answer. All they offered was taking one month's charge of $28 off of my bill which would have only covered some of the moving boxes and none of my time lost. After a day of phone tag and inappropriate voice mails left by him, the owner, Jim, went on a rampage and was yelling at me over the phone that I
couldn't prove it was them "who took the boxes and that "his family has been in Westport for four generations" and that one of his relatives "was the police chief" and that I was "not the first wise-ass to bust his balls". I had to cut the conversation short and ask him to cease and dissist after the month's end and remove my credit card from his records to which he replied "it already is". When I told him that some of my friends felt that Malone;s service was unsatisfactory as well, he told me he would sue me.
I would recommend running from this business as there are plenty of other choices around here. I employed Malone's because I met one of the driver's in town and like to support local businesses. I will chose sanity over loyalty next time.

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