Carl's Appliance SVC

★★★★☆
  • 336 Hazard Ave

    Enfield, CT 06082

    Map & Directions
  • 860-745-2902

About Carl's Appliance SVC

Hours
Mon - Wed, 9am - 5pm; Thu, 9am - 8pm; Fri, 9am - 5pm; Sat, 9am - 1pm; Sun, closed

Transportation & Storage

Transportation & Storage
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4.0 6
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I had a fantastic experience with Carl's Appliance Svc., my front- loader washing machine died on me and I searched the internet for a repair service and decided to give Carl's a shot based on good reviews. Man, I am glad I did! Mike came out in a matter of a day or two and checked over the washer. He informed me in a very clear and detailed repair extimate that it would run about $469.00 to repair, seeing as how the machine was 10 plus years old I was'nt going to sink that much into and decided to buy a new one from Carl's showroom. They gave a partial cash back discount off of what they charged me for the service call towards a new washer, nice. Barb was very nice and not pushy torwards the $1200 model at all, I like that. A little over two hours later after buying it the two delivery men showed up in my driveway to install the new machine, wow that's quick try that with SEARS! Won't happen, as other reviewers stated they are a customer for life, now I am too! Try them next time you need an appliance repair or, you need a new one.

5
★★★★★

I had a fantastic experience with Carl's Appliance Svc., my front- loader washing machine died on me and I searched the internet for a repair service and decided to give Carl's a shot based on good reviews. Man, I am glad I did! Mike came out in a matter of a day or two and checked over the washer. He informed me in a very clear and detailed repair extimate that it would run about $469.00 to repair, seeing as how the machine was 10 plus years old I was'nt going to sink that much into and decided to buy a new one from Carl's showroom. They gave a partial cash back discount off of what they charged me for the service call towards a new washer, nice. Barb was very nice and not pushy torwards the $1200 model at all, I like that. A little over two hours later after buying it the two delivery men showed up in my driveway to install the new machine, wow that's quick try that with SEARS! Won't happen, as other reviewers stated they are a customer for life, now I am too! Try them next time you need an appliance repair or, you need a new one.

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Since when is having a washing part of a home inspection? Sounds like somebody is trying to blow smoke somewhere. I've dealt with Carl and the rest of the gang and they are great. I'll keep with the to the end.

5
★★★★★

Since when is having a washing part of a home inspection? Sounds like somebody is trying to blow smoke somewhere. I've dealt with Carl and the rest of the gang and they are great. I'll keep with the to the end.

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AWFUL! They lied and falsified information to me the customer and charged me without exclamation. I purchased a home and to pass home inspection they came to repair the washer machine. I was told it was fixed. When I turned it on it leaked all over my basement and flooded my basement with water. When I called Carl's appliance to fix this problem, they first could not find my claim and second told me the boss Carl would call me back. It took him 2 weeks to finally call me, after me calling every day. He screamed at my on the phone and told me the tec. never fixed the washer. He couldn't read the service request so he checked the refrigerator instead and charged a fee for fixing the washer. I am would never ever recommend them to anyone! STAY AWAY as they will steal your money and lie!

1
★☆☆☆☆

AWFUL! They lied and falsified information to me the customer and charged me without exclamation. I purchased a home and to pass home inspection they came to repair the washer machine. I was told it was fixed. When I turned it on it leaked all over my basement and flooded my basement with water. When I called Carl's appliance to fix this problem, they first could not find my claim and second told me the boss Carl would call me back. It took him 2 weeks to finally call me, after me calling every day. He screamed at my on the phone and told me the tec. never fixed the washer. He couldn't read the service request so he checked the refrigerator instead and charged a fee for fixing the washer. I am would never ever recommend them to anyone! STAY AWAY as they will steal your money and lie!

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Business Response:

One thing is correct, we fixed wrong appliance. (Communication error.) We did find a broken (leaking) refrigerator and charged appropriately for that. I returned her call three different days (over a period of one week) before she answered. We never told her washer was fixed. She never paid a dime. When we finally connected, I offered to come out on a Saturday - something we RARELY do. She had already replaced washer. We were paid by a third party for a repair (that was necessary for home inspection) and never lied to anyone about our mistake. I make 2-3 mistakes a year. That was my second. (One more and I'm set for the year.)
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My duet washer was leaking and they came out the very next day. They needed to order a part and came out the very same day I received the part at my house. (They had it shipped to my house). They were very reasonable and the service guy was great. I now have issues with my dryer and called them immediately. They are coming out today! YEAH! I will not call anyone else for my appliance repairs. They know what they are doing and very easy to work with. Mike just left after replacing my thermostat. He is always friendly and does a great job. The total cost for everything was less expensive than it is to have one of the large chains walk through the door. If you need anything done CALL Carl;s.

To add to my previous review, My refrigerator stopped working so of course I called Carl's applicances. They came out to look at it and it ended up being my compressor. They had to order the compressor and moved appointments around so I wouldn't have to wait to long to go without my refrigerator. The part came in a day early and called to see if I wanted to come out earler to replace the compressor. They did a great job at a reasonable price. I have not called anyone besides Carl's appliances in the past 7 years. My experience has always been great! I have checked with other companies and the service and cost is no comparision to Carl's.... Customer for life.

5
★★★★★

My duet washer was leaking and they came out the very next day. They needed to order a part and came out the very same day I received the part at my house. (They had it shipped to my house). They were very reasonable and the service guy was great. I now have issues with my dryer and called them immediately. They are coming out today! YEAH! I will not call anyone else for my appliance repairs. They know what they are doing and very easy to work with. Mike just left after replacing my thermostat. He is always friendly and does a great job. The total cost for everything was less expensive than it is to have one of the large chains walk through the door. If you need anything done CALL Carl;s.

To add to my previous review, My refrigerator stopped working so of course I called Carl's applicances. They came out to look at it and it ended up being my compressor. They had to order the compressor and moved appointments around so I wouldn't have to wait to long to go without my refrigerator. The part came in a day early and called to see if I wanted to come out earler to replace the compressor. They did a great job at a reasonable price. I have not called anyone besides Carl's appliances in the past 7 years. My experience has always been great! I have checked with other companies and the service and cost is no comparision to Carl's.... Customer for life.

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Carls Appliance comes highly recommended. We brought our microwave in to him. It was fixed promptly and the price was better than reasonable. Convenient location off the main roads.

4
★★★★☆

Carls Appliance comes highly recommended. We brought our microwave in to him. It was fixed promptly and the price was better than reasonable. Convenient location off the main roads.

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Carl's has great rates for apliance repair. We called several places when we had a problem with our convection oven and Carls was by far the cheapest and was able to come out days before all of the others (pretty important when you don't have a working oven). The service tech was knowledgable and nice and fixed the problem quickly. About $50 for parts and labor and we were back to cooking!

4
★★★★☆

Carl's has great rates for apliance repair. We called several places when we had a problem with our convection oven and Carls was by far the cheapest and was able to come out days before all of the others (pretty important when you don't have a working oven). The service tech was knowledgable and nice and fixed the problem quickly. About $50 for parts and labor and we were back to cooking!

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