Mad Hatter Mufflers & Brakes

★★★★☆
41.6214 -72.8733
Map and Directions to Mad Hatter Mufflers & Brakes

860-628-8888

176 Queen St

Southington, CT

06489

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Reviews 1 - 6 of 6.
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2 hours for an oil change are you kidding me! First the fat lazy F*** at the desk took 10 minutes to say hi to me and asked me what I needed (with an attitude like I was bothering him) Then I asked him how long he thought it would be he said he would find out soon he was busy (trying to hit on all the women in the store, like he had a chance) I asked him a half hour later if he could see how long it would be so I could go for a walk or something instead of sitting around waiting. He told me he couldn't get up because the phone kept ringing (personal phone calls, and he was to fat and lazy to get out of his "fat lazy person wheel chair") I asked them to use 10w-30 and they didn't have 10w-30 who the hell owns a oil change place and doesn't have 10w30. The oil change is finally over the kid brings in the keys and put them on the desk in front of the fat lazy guy and he looks at them and tells one of the ladys there her car will be done shortly and starts trying to flirt with her again like he had a chance. Then the phone rings and it turns out to be another personal phone call about dinner (go figure a fat lazy guy talking about dinner for 15 minutes while I'm trying to get my keys and go) then another guy brings out keys for the lady there and he gets off the phone and rings her up then it took him 15 minutes to get his fat lazy A** out of the "fat lazy person wheelchair" and get me a quote on wiper blades "becuase they were bad" I just replaced them myself a month ago. I finally get out of there and a day later I get a phone call from my fiancee telling me there is a huge puddle of oil under her car turns out they stripped the oil pan too!

1
★☆☆☆☆

2 hours for an oil change are you kidding me! First the fat lazy F*** at the desk took 10 minutes to say hi to me and asked me what I needed (with an attitude like I was bothering him) Then I asked him how long he thought it would be he said he would find out soon he was busy (trying to hit on all the women in the store, like he had a chance) I asked him a half hour later if he could see how long it would be so I could go for a walk or something instead of sitting around waiting. He told me he couldn't get up because the phone kept ringing (personal phone calls, and he was to fat and lazy to get out of his "fat lazy person wheel chair") I asked them to use 10w-30 and they didn't have 10w-30 who the hell owns a oil change place and doesn't have 10w30. The oil change is finally over the kid brings in the keys and put them on the desk in front of the fat lazy guy and he looks at them and tells one of the ladys there her car will be done shortly and starts trying to flirt with her again like he had a chance. Then the phone rings and it turns out to be another personal phone call about dinner (go figure a fat lazy guy talking about dinner for 15 minutes while I'm trying to get my keys and go) then another guy brings out keys for the lady there and he gets off the phone and rings her up then it took him 15 minutes to get his fat lazy A** out of the "fat lazy person wheelchair" and get me a quote on wiper blades "becuase they were bad" I just replaced them myself a month ago. I finally get out of there and a day later I get a phone call from my fiancee telling me there is a huge puddle of oil under her car turns out they stripped the oil pan too!

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These guys are the best!!! I went to a few different repair facilities before deciding on this one for my first repair over 5 years ago. At that time I lived in West Hartford. Now I live in Southern Vermont and after checking out the repair shops in my area, still make the 90 mile trip to see Jeff if something is wrong with my vehicle. The service here is unmatched, they always communicate exactly what is wrong, in plain English, before they begin repairs.

2 Years ago I had a near complete overhaul on the top-end of my Mercedes Benz engine performed here. This car.. runs so beautifully after the repair.. everything clean, handled with care. I just purchased a newer Jeep and the first thing I did was bring it here. Mad Hatter was able to identify both safety issues, and maintenance issues that needed to be addressed, and broke them down for me. In and out fast - now I do not worry about this vehicle. I know after these guys check it out, it will be reliable, and that's the best feeling you can get from your car.

Anthony Torello
Torello & Associates LLC

5
★★★★★

These guys are the best!!! I went to a few different repair facilities before deciding on this one for my first repair over 5 years ago. At that time I lived in West Hartford. Now I live in Southern Vermont and after checking out the repair shops in my area, still make the 90 mile trip to see Jeff if something is wrong with my vehicle. The service here is unmatched, they always communicate exactly what is wrong, in plain English, before they begin repairs.

2 Years ago I had a near complete overhaul on the top-end of my Mercedes Benz engine performed here. This car.. runs so beautifully after the repair.. everything clean, handled with care. I just purchased a newer Jeep and the first thing I did was bring it here. Mad Hatter was able to identify both safety issues, and maintenance issues that needed to be addressed, and broke them down for me. In and out fast - now I do not worry about this vehicle. I know after these guys check it out, it will be reliable, and that's the best feeling you can get from your car.

Anthony Torello
Torello & Associates LLC

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Thank God for Local Businesses! They are truely the core of our nation. I had the PLEASURE of working with Jeff and his team on a few of my vehicles, nothing ever short of EXCELLENT. Great work and great prices. I send everyone I can.

5
★★★★★

Thank God for Local Businesses! They are truely the core of our nation. I had the PLEASURE of working with Jeff and his team on a few of my vehicles, nothing ever short of EXCELLENT. Great work and great prices. I send everyone I can.

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Finally, an auto repair shop where you do not feel foolish! They do excellent work and they do it fast. Their quotes are right on, not a dime off. They are friendly and do their best to please. We have used them twice in two weeks. Once for a muffler and once for U Joints on a 94 Blazer and have been extremely satisfied.

5
★★★★★

Finally, an auto repair shop where you do not feel foolish! They do excellent work and they do it fast. Their quotes are right on, not a dime off. They are friendly and do their best to please. We have used them twice in two weeks. Once for a muffler and once for U Joints on a 94 Blazer and have been extremely satisfied.

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I went for one problem and they found two more, that could have cost much more if not fixed in a hurry. They are very fair in prices and very nice and understanding. Will be going there from now on. It is a small place, but I think thats what makes it better. The men there are very knowledgeable about all makes and models.

5
★★★★★

I went for one problem and they found two more, that could have cost much more if not fixed in a hurry. They are very fair in prices and very nice and understanding. Will be going there from now on. It is a small place, but I think thats what makes it better. The men there are very knowledgeable about all makes and models.

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Latest reviews from Citysearch.

.

These guys are the best!!! I went to a few different repair facilities before deciding on this one for my first repair over 5 years ago. At that time I lived in West Hartford. Now I live in Southern Vermont and after checking out the repair shops in my area, I still make the 90 mile trip to see Jeff if something is wrong with my vehicle. The service here is unmatched, they always communicate exactly what is wrong, in plain English, before they begin repairs.

2 Years ago I had a near complete overhaul on the top-end of my Mercedes Benz engine performed here. This car.. runs so beautifully after the repair.. everything clean, handled with care. I just purchased a newer Jeep and the first thing I did was bring it here. Mad Hatter was able to identify both safety issues, and maintenance issues that needed to be addressed, and broke them down for me. In and out fast - now I do not worry about this vehicle. I know after these guys check it out, it will be reliable, and that's the best feeling you can get from your car.

Anthony Torello
Torello & Associates LLC

5
★★★★★

These guys are the best!!! I went to a few different repair facilities before deciding on this one for my first repair over 5 years ago. At that time I lived in West Hartford. Now I live in Southern Vermont and after checking out the repair shops in my area, I still make the 90 mile trip to see Jeff if something is wrong with my vehicle. The service here is unmatched, they always communicate exactly what is wrong, in plain English, before they begin repairs.

2 Years ago I had a near complete overhaul on the top-end of my Mercedes Benz engine performed here. This car.. runs so beautifully after the repair.. everything clean, handled with care. I just purchased a newer Jeep and the first thing I did was bring it here. Mad Hatter was able to identify both safety issues, and maintenance issues that needed to be addressed, and broke them down for me. In and out fast - now I do not worry about this vehicle. I know after these guys check it out, it will be reliable, and that's the best feeling you can get from your car.

Anthony Torello
Torello & Associates LLC